Today I discovered that the new format for inserting media into a post has eliminated all the search tools that worked. If you are a photographer, this is disastrous. Those of you who work with pictures will see what I mean as soon as you try to use this “new, improved” version of the software.
It took me an hour today to find a photograph in my library. You cannot insert directly from the media library. All you can do is look around and see what’s there. It is dead storage. The alternative is uploading every picture and not re-using the pictures stored in your library. In which case, what’s the point of the library at all?
How ironic that yesterday I crossed the threshold and now have more than 175,000 hits.
For all practical purposes, WordPress is saying I’ve outgrown them. I’ve invested a huge amount of time and effort into this site and have no interest in moving. I think I’d rather give up blogging altogether. When a hobby becomes work and the fun goes away, what’s the point?
Here’s the conversation. Make of it what you will. I have trimmed it, but it’s still long. I dumped most of the repetitive stuff and cleaned it up for readability.
Marilyn – The new format for media (pictures) does not let me find pictures in my media library. I have 5200 photographs. When inserting media, even if I know the name of the picture, the date, the post in which it was used, I still can’t bring it up. The search option in “insert media” are non-existent. My only choice would be re-importing each image, not reusing them. Which negates the value of the library.
Jason – Hi there, I’m sorry. I was trying to read through everything. Give me just a minute. OK, I’m happy to help you with this.
Marilyn – There is no way now to find and insert pictures from my library. You have eliminated ALL of the search functions except the search box and it doesn’t work by date, doesn’t recognize the words, finds like five or six pictures out of hundreds. You’ve eliminated scrolling, so I’m effectively unable to use my media library at all. Exactly what was your goal?
Jason – I see what you mean about not being able to sort images in the media inserter.
Marilyn – It is useless for a photographer.
Jason – If you are finding you have outgrown the free hosted version of WordPress.com, you might consider looking at a self-hosted installation. There are plug-ins which you can install on self-hosted installations that are specifically designed to add search capabilities in the media insert section.
Marilyn – So you are telling me that I cannot access the files in my library — for which I pay a premium — and that the library is essentially useless?
Jason – No, I’m just trying to offer you additional solutions since you do not find the media insert search useful.
Marilyn – If I’m going to do that, I will dump WordPress. If I have to start over, I don’t need you. I can do that anywhere. I’m already paying you, why continue since you’ve made the previously useful tools worthless? It worked fine until yesterday. You changed it . And ruined it. Was this so that I would pay more money? If so, you miscalculated.
Jason – WordPress.com and WordPress.org are two different services, and I’m only associated to WordPress.com.
Marilyn – The entire reason for my being on WordPress was that you had the tools and I didn’t have to self-host.
Jason – May I ask a question?
Marilyn – Sure, ask away.
Jason – First, this is an actual question because I do want to help. Is the issue that you no longer have access to images by date, or does it have more to do with the search function not working well for you?
Marilyn – There is no search function on insert. Just a search box. You eliminated it everything else.
Jason – OK, now we are getting somewhere. I was under the impression it just wasn’t functioning as you expected. I apologize.
Marilyn – I knew the date the picture was used, its name, the post it was in. I still could not reuse it in a new post.
Jason – OK, that should not be the case. Most definitely. Give me one minute to take a look at a couple of the settings on your blog.
Marilyn – You have to open Add Post, then Add Media. There’s a search box and that’s it.
Jason – I’m looking through everything for you.
Marilyn – No date search. No search by post. No keywords search. All my media are jpg so that’s meaningless. And when things come up, there are no titles, no information, no data.
Jason – This is all very helpful information. The search does work by searching the title of the image. When you select an image, the details pertaining to that image appear on the right of the pop-up window (title, etc).
Marilyn – That’s assuming it gets found at all. And this information is not available in the search results, only if you actually click on the image. Otherwise, it’s just a thumbnail with pieces missing. Just bring back the tools that worked. Or make it possible to grab pictures from the library and insert them into post. Right now, the library is dead storage.
Jason – This was a recent update. I will relay this to the team right now. I can’t give you an ETA on when they will make changes, but I can promise that the issue will be brought up.
Marilyn – The whole point of paying for storage is you can use the stuff in storage. If I can’t use it, I’m paying for nothing. It’s like having a storage unit, but no key to get in. How do you make changes like this without opening a dialog with the people affected?
Jason – I don’t think there is a quick solution I can offer you. I apologize for this, but I will elevate this to our development team. I’m sorry I can’t offer an instant solution, but I will submit this ticket. Hopefully the developers can come up with something that provides the information you are looking for with your images. I hope that you understand only through constructive feedback can we continue to make WordPress.com a better environment for our users. Is there anything I can help you with regarding the services we do have available? I will submit the issue regarding the Media Insert function as soon as I am off this ticket. I will pass the feedback on to the developers. I hope you do give us a little time to resolve this issue, but understand if your business can’t wait. I would recommend taking a look at a self-hosted installation of WordPress. It would allow you to directly transfer your existing site to another host and not lose data. You can find information here: http://en.support.wordpress.com/moving-a-blog/#moving-to-wordpress-org
NOTE: I guess he didn’t believe I’m not a business.
Marilyn – I do not want to self-host. I am not a commercial site. This is supposed to be fun, a hobby. Not a job.
Jason – I am support dedicated to non-commercial bloggers. That said, I will pass your concerns on. If there is nothing else I can help you with, I will get this ticket created.