WHEN THE GOING GETS TOUGH, THE TOUGH ORDER PIZZA

Daily Prompt: The Heat is On

The high-tech world is fueled by pizza. If it had not already been invented, a group of developers trying to meet a deadline would have had to invent it.

I could have invented it myself. As the only non-engineer on a development team, I was supposed to know about things like food. And complete sentences. And the difference between active and passive forms. Whew. That was why they paid me the big bucks.

The world in which I worked most of my life required tons of creativity and productivity. To keep these going, three key ingredients were needed:

  • Computers
  • Coffee
  • Pizza.

We could have posted a sign outside the offices which said “We work for pizza!”

75-work-for-pizza

Because essentially — not counting salaries — that’s what kept us going. I never missed a deadline. No one else did either. When our efforts seemed in danger of flagging, copious amounts of pizza appeared in various permutation. Of course, there were plenty of computers and endless amounts of coffee too. That went without saying.

I do not believe any developer I know would work in an office where one actually pays for coffee. Blasphemy!

Question: How do you know when your development team has been working too much overtime?

Answer: When someone says “Can we have something to eat that isn’t pizza?”

No. Not really. And don’t forget to make fresh coffee.

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YOU MADE THAT YOURSELF?

When I was a young mommy working full-time and raising my son, I thought I should make my own clothing. It would save a lot of money. My mom made all my clothing when I was a child. She continued throughout her life to make her own outfits and they were gorgeous and classy.

Now that I was grown up with a job and a toddler, she occasionally — if I begged and pleaded — made something for me. Things I wanted but couldn’t find in the store, or afford if I found them.

I waxed nostalgic about the days when Mom made my clothes. I didn’t appreciate how beautifully everything fit. How special the outfits were until I was much older. When I was a kid, I wanted was to look like everyone else. Kids are dumb that way.

sewing susan

I spent my entire childhood watching my mother sew things on her magic Singer. How hard could it be? I picked up a second-hand sewing machine. Took a sewing class. Bought a few patterns. Acquired fabric, zippers, buttons, threads — all those little widgets and doodads sewing requires.

There were a lot more than I imagined possible. And I made some spiffy new outfits. I was thrilled at how much clothing I could make for a pittance, especially compared to buying it at Macy’s.

People stared at my clothing. Admiration, I figured. They must be impressed. I was right.

Long pause. “You made that yourself?”

“How did you know?”

“Just a lucky guess.”

It turns out that you have to set both sleeves the same way so one isn’t puffy and the other flat. There’s pattern matching too. Oh, and buttons, which are supposed to line up. Zippers are not supposed to stick out and be all bunchy. Also, they are supposed to close so it’s level when zipped.

Details, details. Hems? One length all around. Those pesky collars? Hated collars. They never came out right.

Even is a big word in sewing. Both sides of a garment should be as close to exactly the same as possible. Unless you are oddly shaped or making a costume for a party and intend to look weird.

I took a another course, this time in tailoring. It didn’t go as well as sewing had. You had to use padding and stuff that stiffens fabric. I was never patient enough to get it right.

I gave up making my own clothing and returned to holding my little plastic card and yelling “CHARGE!” as I went into the mall. The sewing machine grew dusty. It is still gathering dust in my dining room.

It’s all closed now. But not wasted. It’s a lovely spare table on which to display dolls. I collect dolls. And no, I do not make their clothing.

I do many things myself. I get up and out of bed by myself. I wash dishes. Write, edit, take pictures, process photos. Pass out treats to dogs. Manage our so-to-speak finances.

singer sewer 2

Take more pictures. Water plants. Maintain this blog.

That’s pretty good, isn’t it? All by myself I mean?

Oh, and I fix computers, install software and if you need anyone to explain how to use something? I’m your gal. Does anyone need an older, but barely used sewing machine?

WHAT’S WITH 1337?

What’s with the 1337 thing? WordPress uses it for a lot of things, for the top number in posts, in follows. I figured it must have some kind of historic significance to them, like the amount of money they had when they started the company, or maybe a time or maybe map coördinates.

Nope.

I looked it up. Whatever did we do before we had Google? Of course, before the internet, we would not be looking it up because this is the straight stuff: pure internet/gamer/hacker gibberish — er, slang. A bizarre distortion of language and a techno-geek in-joke.

72-1337-A

1337 means LEET,  a twisted version of the word “élite.” Which, over the years, has become internet slang for superior. Here’s the math: 1337 (1 – L, 3 – E, 7 – T) = LEET = ELITE.

This is supposed to be tres cool. Do you think it’s cool? I’m curious to hear what you think. I think it’s lame and annoying, but hey, I’m old. Definitely not one of the cool kids.

In fact, I’m not a kid at all.

REVIEW: THE DELL VENUE PRO 8 TABLET

After the Kindle HDX washed out, I had a hole where a small, portable web-capable device should be. With hospitalization soon, I wanted to be able to do small footprint basic computing. My laptop is great, but too big and heavy for a hospital bed.

I’ve been using the Dell Venue Pro 8 every day for the past few weeks. I no longer find myself shouting at it — big improvement. The real problems were solved when Dell installed new drivers. The rest of the issues have gone away as I’ve gotten to know the hardware and operating system.

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I remain underwhelmed by Windows 8. It offers no advantage over Windows 7, at least to customers. My son pointed out it offers value to Microsoft by making everything proprietary. It blocks you from using applications not made specifically for Windows 8. Considering the whole advantage to Windows has always been its universality, this is a strange, self-destructive direction for Microsoft. They have a new CEO. Let’s see if he gets the company back on a sensible course. Otherwise, this will likely be my last Windows device. Sad, after such a long relationship.

Technically, you can run standard Windows applications on any Windows 8 machine, tablet or otherwise. Practically speaking, it’s not true. Some things run. Most don’t. The Venue 8 only lets you install by download, which eliminates a lot of my software by default. Most of the other applications I use on Windows 7 don’t run on 8 — or run so poorly it isn’t worth the effort. It’s ironic. Just as Apple is opening up their platform to all kinds of applications, Microsoft has gone the other way.

The tablet’s native software runs well. The email app is fine. IE runs smoothly. You better like IE because you won’t be using Firefox or Chrome — neither runs on the tablet. I’m not a big gamer, so the lack of games doesn’t bother me as much as it aggravates others, but still. Aside from Solitaire, there are no games. You can’t even get a download of Scrabble. That’s rough.

Photography apps? None worth the effort. I won’t be taking a lot of pictures using the onboard camera (which works pretty well), or uploading photographs to the tablet — even for viewing. There’s no USB port, no slot for an SD card other than one micro card which is an extension slot for memory.

If you want to play games, read books, watch movies, listen to music? The Kindle Fire HD (the old version, not the HDX), is just $139 from Amazon. It’s a far better choice for entertainment. Not as good for email and other Internet activities … but for entertainment, it’s a winner.

The Dell Venue Pro 8 is solidly built. It feels great in hand. It seamlessly connected to Netflix. Watching movies is easy. You can listen to music on Amazon’s Cloud Player, but it’s not straightforward. Microsoft really wants you to use its own software … but I find it confusing, complicated and lacking documentation or instructions, ultimately incomprehensible. It’s inexcusable to provide so little support.

The (free) copy of MS Office installed without a hitch. I don’t know if I’ll get out much use from it. That’s not what I bought the tablet for. I found a bunch of other useful small applications. Solitaire, a clock, calendar, alarm and stopwatch and installed them without incident. I uninstalled a few things too. Installation and uninstallation is really easy. And fast. If only there were more apps!

The speakers are great, though not terribly loud. Which is fine. I can use earphones if I need it louder. For such a little tablet, the graphics are fantastic. I watched “Jack Reacher” on Netflix and enjoyed it. My website looks great.

The cameras (1 front, 1 back) work but the lack of editing software limits their usefulness. It would be okay for Skyping — probably — but I don’t Skype, so it’s moot. The video camera seems fine as does the voice recorder, though I have little use for either.

It’s got a lot of bells and whistles, some of which I might use yet it’s missing important basic tools. Not being able to edit its own photos is bad, but not being able to upload my photos at all? Worse. All for the want of a USB port.

It’s good for reading (Kindle and maybe other reader apps), watching a movie on Netflix. I don’t know about other services but you can’t watch Amazon Prime. Or I can’t figure out how.

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It’s good for quick emails. I’m disinclined to write much on a virtual keyboard. I can  do small amounts of web editing but wouldn’t want to do more. But not because the tablet won’t. It loads this website fast and switches to editing mode with no problem.

The Venue Pro 8 is too small for web editing. It’s too small for a lot of things. My son has a 10″ device and he can do a lot more. The “OK” boxes and other targets on-screen are tiny. Even using a stylus, I miss as often as I hit. Fine editing is out of the question. That is not the fault of the tablet. I chose this size. I knew it would have limitations. I was right.

There are no after market accessories — yet. Well,  there’s one, but it doesn’t work. I bought a secondary market keyboard — blue tooth — and returned it. It wasn’t broken, but you had to enter a generated key code. You couldn’t see the code because the virtual keyboard popped up and blocked it. By the time you got the keyboard out of the way, the code was gone. The codes are good for only 30 seconds. I don’t understand why they designed it like that. Just provide a printed code. Why make me jump through hoops to sync a keyboard?

Dell sells a keyboard that apparently works, but it’s $99. Too expensive. I’ll do without. I don’t know how well any blue tooth accessory will install. If it includes a “time out” code, it won’t. It’s a tactical rather than technical problem, but it stopped me.

If anyone wants to point out how I could use my iPhone, may I remind you I find an 8″ tablet too small. Do you think the iPhone would be better? Think before commenting.

Summary

What I like:

  • Great graphics
  • Excellent sound
  • Good camera and video (but no editing tools)
  • Free Microsoft Office, email and other workaday stuff
  • Fine build
  • No problem loading websites
  • Fast boot time; almost instant
  • Long battery life and short recharging cycle
  • Comes with a charger.

What I don’t like:

  • No USB port
  • No SD card slot
  • The cord is too short. Really, would it have broken the bank to add a foot and make it reach my desk from the electrical outlet? Serious inconvenience
  • No documentation. The PDF is just generated data. Useless
  • Windows 8.1 sucks
  • The graphical Interface feels like a bunch of pieces stuck together without a cohesive concept.

Related articles:

DELL VENUE PRO 8 TABLET – UP CLOSE AND PERSONAL | Serendipity

THAT CRUMBY KEYBOARD

logitech sealed keyboard

When I finally bought a sealed, washable keyboard, I thought I was finally quit of sticky keys, breadcrumbs stuck under the space bar and the general sense of unsanitary-ness that accompanies my keyboards.

I am an incorrigible eater of food while working on the computer. I quit smoking years ago … but I can’t seem to quit this. I not only snack at the computer. I eat breakfast and lunch here and if Garry is out-of-town, occasionally dinner too. It’s like eating in front of the TV. I’m here, I’m hungry. I eat.

This morning, my typos have been particularly outrageous. Lately I’ve been missing letters. First and last letter, Ls and today, spaces. Finally it occurred to me the keys are not moving properly. Those missing letters are not maladjusted fingers or brain glitches. It is my old nemesis, crunchy keyboard syndrome.

computer and keyboard

It’s a Logitech keyboard. Sealed, it can be immersed in water and washed. Which is what it needs. The problem? It’s not an immersible wireless keyboard. It’s plugged in to the rear USB port. To avoid having the cord in my way, I ran it through the hole in the desktop — designed for that purpose. But to detach it for washing, I would have to roll myself into a ball and crawl under the desk. Then do it again when I reattach it. Not surprisingly, I haven’t actually washed the keyboard since I got it.

So I brushed it, went over it with a wet paper towel. I picked the big crumbs out with tweezers. I have to admit, it’s working a lot better. At least until lunch.

TECH SUPPORT – WHERE “BAD” IS THE NEW “GOOD”

Bad customer and technical support is the new good. You only think it’s bad. The problem is your attitude. Or so they’d have you think.

YOU CAN RUN, BUT YOU CAN’T HIDE

Death cust servAll the big technology companies are working hard to save a few bucks. The competition is fierce. Every penny counts. Since executives won’t accept lower pay nor will stockholders accept lower returns, it’s customers who fill the cost-cutting gap.

In the race to be the cheapest, tech companies stopped including chargers with devices. No manuals. No system software. No reinstallation software. Short power cords that don’t go from an outlet to a desktop. No connector for printers, speakers or whatever. Everything you need to finish setting up costs extra.

Customer service was the first thing to go. They hired people who don’t know anything, don’t understand or speak English. For all I know, they don’t understand or speak Spanish either. They aren’t trained, don’t know the products. And since manufacturers no longer include documentation, you don’t have the option of taking care of it yourself.

No company — not cameras, computers or software — includes documentation. I became obsolete years ago when the industry decided no one reads the manuals. So they fired the tech writers, put some generated information in an online PDF. They figured customer service techs would handle the fallout. But they don’t. Many of us would be happy to fix minor glitches but have no alternative to spending our time on the phone, frustrated and angry.

THE PLAN IN ACTION

You can’t say they didn’t have a plan. The big corporations indeed had a plan. A bad one.Customer Service waiting

It was so bad, it was immediately adopted by everyone. Globally.

It’s not a Microsoft problem, a Dell problem, or any company’s individual problem, though some are more awful than others and a few are notorious. It’s a cross-industry problem, affecting virtually every organization in this country.

Bad is the new good. Because good is remarkable.

WOULD IT KILL THEM TO INCLUDE A MANUAL?

CustServCartoon In every industry, business, service — service support stinks. It doesn’t matter where you go. You’ll get the same lousy service. It’s the great leveler.

Sometimes, you get lucky. The guy or gal you connect with actually knows the product and you think “Wow, that wasn’t bad! Maybe it’s improving.” The next time, it’s the same old, same old.

AMAZON – THE BRIGHT SPOT

There is a bright spot. Amazon and Audible (a subsidiary of Amazon) still have terrific customer service. That could change any time on the whim of a company exec, but for now, it’s great.

It’s no accident I shop through Amazon. They offer really good service. You have a problem, they go out of their way to make it right. You need to return something? They don’t question you, make you jump through hoops.

I wish I could buy everything from them.

DELL VENUE PRO 8 TABLET – UP CLOSE AND PERSONAL

Not long ago, I chronicled my adventure with Dell Customer Disservice and Dell Technical nonSupport. A few days later, I wrote ASK A SIMPLE QUESTION, GET A SIMPLE — WRONG — ANSWER. The following day, my Dell Venue Pro 8 tablet arrived. Such a little package. Well, what did I expect? It’s just a wee bit bigger than a Kindle.

dell-venue-8-pro

Why Do I Always Have Be the Fixer?

Yesterday was computer fixing day. My son used to be a professional computer repair guy but has apparently forgotten everything he ever knew. He handed me his laptop. Seven hours later, it was running pretty well, though it could use a full reload of the OS which I’m not going to do. Still, I think it’s at least a working computer.

With all the jokes they make about Old People and computers, how come I’m the ONLY one in this 3-generation household who understands how computers work? How come, huh? I wanted to beat the kid (all 6’4″ 240 lbs of nearly bald 44-year-old kid) to death with that 15″ laptop. I’m definitely getting old and cranky.

Back to the Review (Already In Progress)

The Dell Venue Pro 8 is well-built. It has a lovely, solid, silky feel. It easily connected to the Kindle application and Netflix. Without a hiccup. Chrome, on the other hand, would not work and I gave up. Some battles aren’t worth the effort. The (free) copy of MS Office installed without a hitch too. Eventually I found a variety of other useful applications, a reasonable version of Solitaire, a clock, calendar, alarm and stopwatch and installed them too. I uninstalled a few things I didn’t have any use for. Installation and uninstallation is really easy. And fast.

The tablet wasn’t working quite as it should. It dropped its Internet connection each time it went to sleep and it wasn’t sensitive enough to touch.

This meant – OMG!!!! – another call to Dell’s tech support. I didn’t hesitate. I have learned that thinking about it will make the inevitably horrible experience even worse. Moreover, I have no intention of keeping the tablet if it isn’t going to work properly.

The problems weren’t big ones, but they were annoying. Mostly I like the tablet. Good speakers, exceptional graphics. Watched “Jack Reacher” on Netflix. Not bad. The sound isn’t as loud as I might like, but the quality is excellent and it has an earphone jack. The cameras (1 front, 1 back) work pretty well, even in low light. I haven’t tried the video camera or the voice recorder yet. Overall, it’s got a lot of bells and whistles I might really use (be still my heart).

Tech Support Again (Oy)

I am not going to go into details. Suffice to say, I was on the phone with this doofus for 4-1/2 hours. When the conversation started I had 2 relatively minor issues. After he fixed things (reinstalling the drivers, etc.), the tablet was dead. Unresponsive. He said he wanted to try one more thing. It was getting late, past dinner time and I said, “No, I’ve had enough. Either you put me on with someone who actually knows what needs to be done and can speak English well enough for us to understand each other (this guy not only didn’t speak English, he didn’t understand it either) or I swear I will return this tablet to Dell, explain that YOU are the reason why and never, ever buy anything from Dell again in this lifetime.” Which, if I didn’t get my blood pressure under control, might not be very long.

He threw in the towel and passed me to a Supervisor. Who spoke and understood English. And knew how to get the tablet up and running.

The secret of getting a dead Windows 8 computer up and running is 3 successive cold reboots. Third time, it goes into “self-repair and diagnostic mode” — the new version of Safe Mode.  Which doesn’t require a password. So finally, I was able to adjust the setting after which it began to connect automatically to WiFi. Problem solved.

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Next, I insisted I make the table NOT password protected. Which is when I discovered Windows 8.1 is still — as all Windows have been — a hack over DOS. It was comforting in a weird way. There was the old DOS prompt in its little black window, like an old friend. It meant I was not really learning a new OS. I was just learning to work around the changed GUI. I felt better.

Eliminating Password Protection

For anyone who wants to get rid of password protection in Windows 8.1, here’s how to do it:

(1) Use Search to find the command prompt. Start typing “Command” and before you hit the second “m,” you’ll see command prompt as a clickable link. Click it.

(2) Type: control userpasswords2

(3) Up comes a little window, a little window you’ve seen on every version of Windows since 3.1.

(4) UNCHECK “require all users to have a password,” then enter your password as requested. Exit all the way out and reboot. That should do it. Sometimes you have to do it twice.

Win 8.1 has the identical sub-structure as every version of Windows. Control panel, menus, SysConfig, Uninstall. It’s all there, buried a level deeper under a new — pointless and unattractive — user interface. You can change the interface using “Personalize” and make it less ugly.

My over all opinion of Windows 8.1 remains unchanged. It is not an improvement over 7. If anything, it’s a step backward. It requires significant relearning without offering any noticeable advantage to users. After you get the hang of it, it’s not hard to work with, but it’s unnecessary and adds an unfamiliar layer to what ought to be simple.

Summary

What I like:

  • Great graphics
  • Excellent sound
  • Surprisingly good camera and video
  • Useful apps that work and most of them are free
  • Feels nice to the touch with a fine build quality
  • Good battery life.

What I don’t like:

  • The cord is much too short. Really, would it have broken the bank to add a foot and make it reach my desk from the electrical outlet? This is a serious inconvenience, not a quibble
  • Horrible documentation. I’ve seen the PDF and it isn’t much more informative than the leaflet. It’s not that Win 8 is difficult. The documentation is totally inadequate
  • I don’t like Windows 8.1. Now that I can use it, it’s a lot of flash and dash. It isn’t an improvement over Windows 7 — quite the opposite. Sorry dudes. I still don’t understand why you took a good OS (Win 7) and made it harder to use
  • The graphical Interface is neither tablet or user-friendly. It doesn’t feel integrated or smooth. More like a bunch of pieces stuck together without a cohesive concept.