OBJECT OF DEJECTION – I MADE IT MYSELF!

The Object of My Dejection — Tell us about the object of your dejection — something you made, a masterpiece unfinished, or some sort of project that failed to meet your expectations. What did you learn from the experience? How would you do things differently next time?


When I was a young mommy working full-time and raising my son, I thought I should make my own clothing. It would save a lot of money. My mom made all my clothing when I was a child. She continued throughout her life to make her own outfits and they were gorgeous and classy.

The dolls stand next to the clock is my sewing machine. Yes, it is still there.

The dolls stand next to the clock is my sewing machine. Yes, it is still there.

Now that I was grown up with a job and a toddler, she occasionally — if I begged and pleaded — made something for me. Things I wanted but couldn’t find in the store, or afford if I found them.

I waxed nostalgic about the days when Mom made my clothes. I didn’t appreciate how beautifully everything fit. How special the outfits were until I was much older. When I was a kid, I wanted was to look like everyone else. Kids are dumb that way.

I spent childhood watching my mother create things on her magic Singer Sewing Machine. Most the clothing I wore to school and all of my dress clothing was homemade.

How hard could it be? I picked up a second-hand sewing machine. Took a sewing class. Bought a few patterns. Bought fabric, zippers, buttons, threads — all those little widgets and doodads sewing requires. Thus armed, I dove in and made a few new outfits. I was delighted by how much I could make for a pittance, especially compared to buying its equivalent ready-made. People stared at my clothing. Admiration? They must be impressed. I was right.

Long pause. “You made that yourself?”

“How did you know?”

“Just a lucky guess.”

singer sewer 2

It turns out you have to set both sleeves the same way so one isn’t puffy while the other lays flat. There’s pattern matching and buttons which are supposed to line up. Zippers aren’t supposed to stick out or be bunched up. So many details. Hems? One length all around seemed to be the standard.

Those pesky collars — they never came out right. It was getting personal. Even is a big word in sewing — the noun, not the pronoun form. Both sides of a garment are supposed to be identical or so close that the differences are invisible. Unless your model is oddly shaped.

I took another sewing class. This time, I was ambitious. Tailoring. It didn’t go nearly as well as sewing had. There was padding and that stuff which stiffens fabric. I gave up, threw in my pinking shears and folded up the machine where it remains to this day.

Nowadays, I play to my strengths. I have cameras, take pretty good pictures. Write little stories. Wrote a book, maintain this blog. I leave the handicrafts to the handy. Does anyone need an older, but barely used sewing machine?

4 SEASONS – CEE’S FUN FOTO CHALLENGE: LANDSCAPES OR SEASCAPES

Cee’s Fun Foto Challenge: Landscapes or Seascapes

Most of the pictures I take are landscapes. Whether it’s of water or land, there are so many it’s hard to pick a few favorites. So, I decided to take a couple from each season. This satisfies my sense of balance and makes it easier for me to make a choice. Hope you like them.

SPRINGTIME IN THE VALLEY

April at Manchaug falls

The Blackstone Canal in May

The Blackstone Canal in May

SUMMERTIME

Sunrise - July in Rockport

Sunrise – July in Rockport

Mid-August - Cows at home

Mid-August – Cows at home

GOLDEN AUTUMN

Bright color in woods bathed in twilight

Bright color in woods bathed in twilight

Morning in Vermont, October 2014

Morning in Vermont, October 2014

SNOWY WINTER

Red farmhouse in Snow

Red barn in Snow

snowy field in Hadley

DON’T MAKE ME CRAZY

As I was coming back from my doctor’s office today, I got to thinking what could be done to improve the customer service experience, especially regarding voice mail systems. This is what I came up with.

LET ME SELECT WHAT I NEED

Your options have not recently changed if you can’t remember the last time you redid your message. If I know I need number 2, 3, 1, or 0, let me press it. Do not make me sit there while you rattle on. It’s an inexcusable imposition on my time and patience.

Moreover, everyone is familiar with voice mail. It’s not new technology. We know to listen until we hear the option we need. We are not stupid.

My time is as valuable to me as yours is to you. Don’t waste it.

DON’T BURY THE LEAD

Whatever your organization does, make sure the first choice in your list is the thing most of your customers want. It probably is not your address, business hours, website address, or the opportunity to hear about your new services — or take a survey.

CustomerSvcFallonQuote

If you are a personal service provider — doctor, dentist, veterinarian, massage therapist, hired assassin — scheduling should be on top. At least half your calls will be people who need to make, change, or cancel (or some combination of these) an appointment. Don’t send us to a sub menu with more options. Answer the damned phone.

If you are a utility — cell service, telephone company, ISP, power company, water — why do think most people call? Because your service isn’t working. No power, no water, no cell service, no dial tone. No WiFi. No cable. Do not tell us to use the website. If we could get to the website, we would not be calling you.

customer-service

Whoever picks up the call must be able to reply to this: “Is this a general outage or is it me?”

  1. If the former: When do you expect service to be restored?
  2. If the latter, transfer the caller to tech support. Don’t ask us to make another call.

IT DOESN’T WORK

Number 2 should be Technical support. Of course. Something isn’t working or isn’t working as it should. Have a human being answer the phone. Even if it involves waiting, don’t make your already upset and angry customer wade through another set of prompts. Take responsibility. Be a person.

ABOUT THAT BILL

Number 3? They want to talk about the bill. Which they already paid, can’t pay, shouldn’t have to pay, is actually someone else’s. If you put them into another voice mail system, it will might make them angry enough to dump you for another provider.

They do not want to leave a message for someone to ignore and never call back. They want to straighten out what they hope is a simple misunderstanding. If you send them to more voice mail or an answering machine — and you don’t return the call immediately — expect to never get your money or lose our business. I have dumped providers at the first opportunity many times and I will do it again. If you aggravate me enough, I will hold it against you. Forever. And I will tell everyone why.

This is business. I am a paying customer. Act like you care.

96-Waiting-Worcester_13

A CAUTIONARY TALE

I hear so many companies complaining how bad business is. Never do I hear them wonder if their own action (or inaction) might have something to do with it. Maybe the problem is how badly you treat your customers.

Consider this: Maltreating customers does not endear you to them. If they can, they will go elsewhere. At the first opportunity, they will drop you so fast you won’t have a chance to say “Hey wait, I’ve got a deal for you.”

A couple of years ago, a friend of mine got the option of using FIOS instead of Warner Cable. FIOS was a bit more expensive and had a slightly smaller offering, at least back then. She changed services anyway. She said: “I hate Warner so much, I’d happily pay more to anyone else just to be rid of them.”

I feel that same way about our cable provider. They think they are invulnerable because we currently have no choice, but eventually, we will have a choice. It’s only a matter of time. The ill-will they are amassing now will ultimately bury them. It’s a cautionary tale for all corporations who think they “own” the market — and the customers.

Talk to your customers. Be nice to them. Make them feel valued. Calm them down rather than throwing gasoline on the fire. If you are in a service industry, provide service. It’s what we are paying for.

THE LANGUAGE OF THINGS? WHAT THINGS?

The Language of Things – You have to write a message to someone dear to you, telling that person how much he/she means to you. However — instead of words, you can only use 5-10 objects to convey your emotions. Which objects do you choose, and what do they mean?


Usually I’m pretty smart, but I wasn’t at all sure what this meant. So I had to read Anglo-Swiss’s – I, Me, and Myself to get a handle on what this was supposed to mean.

BEDROOM SOUTH 7

So it’s sort of about things that define our relationship with someone else? Like maybe how our bed defines my relationship with my husband? It doesn’t define anything except that we are of a certain age and comfort counts. We are past the point where things are critical in our relationship. Come to think of it, we were never about things. Things are tools, toys. Fun or necessary.

If I were a hired assassin, maybe I would have a very special high-powered sniper rifle and it would be my best buddy. If I killed people with it, that would certainly impact our relationship … perhaps even define it. But I’m a writer. I kill with words.

Or I could be a serial killer and own a great big bloody knife. Cool. How about a cereal killer? I would then need my own special spoon!

side view alienware closeup computer

Does my computer define me? I’m happy with this computer. And I have a bunch of cameras that I love, though there’s always room in my world for one more camera and an extra lens or two … but I don’t think this stuff defines me. It enables me. I get to write, post, take pictures, edit them because I have tools that make it possible.

I’m not defined or described by objects. I doubt most people are. I hope not. It doesn’t sound like a good way to be. I can’t think of any relationship I’ve got with a person that’s defined — or shaped — by anything tangible.

TACHYON WAVES, WARP DRIVE, AND INTERNAL COMBUSTION ENGINES

Garry and I have been watching “Star Trek: Next Generation.” We missed the show’s initial run. 1987 through 1994 were our busiest years. Rebuilding a life. Restarting a career. Buying houses. Getting married. Moving. Moving again.

Watching TV wasn’t a big item on our agenda.

BBC America is showing the series, albeit not in any particular order. We are catching up, watching two or three episodes per night.

star trek next gen cast

They do a lot of tech talk on the Enterprise. I accept it with alacrity. No problem. Pass the warp drive. I’ll have a side order of tachyon particles. I understand that science as well as I understand ours.

Which is to say, not at all. Tachyon energy is crucial to all kinds of weaponry and fuel. They are part of what powers the warp engines on the Enterprise. The warp engines are what lets the Enterprise be the Enterprise, travel at speeds faster than light … fast enough to explore the universe. Slither through wormholes. Travel through time.

For your information, a tachyon particle moves faster than light. The complementary particle types are luxon (particles which move at the speed of light) and bradyon (particles which move slower than light). If you live in the Star Trek universe, tachyon particles are as common as dirt. Or electricity.

I understand exactly as much about tachyon waves and warp drives as I do about the internal combustion engine. True, I studied this stuff in junior high school (middle school to you kids). The information didn’t “take,” and whatever is going on under my car’s hood is a mystery. As is the electricity that powers this computer. As is all technology.

enterprise next gen

Effectively, everything is a mystery. I understand the technology of the 24th century exactly as well (and as much) as I understand the technology of the 21st. I am equally comfortable in both.

How many of you know how the stuff you use all the time works? I know how software is designed, how code is written and compiled. I used to know how to do a little coding. In the end, though, I have no idea why code does anything. Why, when you compile a program, does it work? It’s just text. Why does it do what it does?

Why does anything work? Tachyon particles, warp drives, internal combustion engines, electricity, cell phones, WiFi. It’s all the same. Magic.

And now, back to the Enterprise, already in progress.

HOLIDAY HOME

Cee’s Odd Ball Photo Challenge: Week 41

This week, I thought I’d post some of the pictures I’ve taken around the house. Decorations. Lights. Our tiny little Christmas tree from L.L. Bean. I hope you enjoy them.

72-Xmas-Decor_12

72-Xmas-Decor_02

72-Xmas-Decor_04

Tomorrow, it’s time to start the wrapping!

AS THE YEAR DRAWS TO AN END – SHARING MY WORLD, WEEK 49

tree and dolls

CEE’S SHARE YOUR WORLD WEEK 49 – CLOSING IN ON A NEW YEAR

What is your preferred hot drink: coffee, tea, water, hot chocolate, or other?

Coffee still gets the number one sport. I like everything else too. Hot chocolate, tea, mulled cider … but coffee is my jump-start on the day.

Without it, I feel like I’m pushing my car up a hill that never ends. Lately, it’s vanilla-flavored coffee, but it may be hazelnut next week. Or plain Columbian bean. As long as it’s hot and fresh, I want it.

What was your favorite toy as a child  . . .  and now?

Annabelle

Annabelle

I was passionate about dolls and oddly, I still am. I have nearly 300 of them. On shelves, in boxes, in display cabinets. Most of them hard plastic dolls of the 1940s,1950s, and early 1960s.

A few older ones made of composite — basically sawdust and glue, which is what they made dolls from before hard plastic injection molding came of age.

Candy factories of the entire world have become one and will now be making only one kind of candy.

Which kind, if you were calling the shots?

Only ONE? That’s rough. I need two … one for dark chocolate, the other for crystallized ginger.

ginger-1

if I had to give up one of the two, I’d go with ginger. But I’d miss the chocolate. A lot.

Would you want $100,000 right now or $120,000 in a year (tax Free)?

I’d take it now. Because I could pay off all the bills leaving just the mortgage. I’d make up the remaining money in no time flat just by not having all those bills to pay. Life would get considerably easier here given a sizable infusion of cash. Very much easier and a lot more fun. Could you toss in a new car, too? With 4-wheel drive please?

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