THE AMBIVALENCE OF A NEW COMPUTER

side view alienware closeup computer

We all want cool toys. The latest (hugest) iPhone. The hot sports car. We want all of it. Now, please. For this, the credit card was invented. I believe after the world ends and only cockroaches remain, Visa will still be sending threatening letters to cardholders.  The price tag is part of my ambivalence even though I was wild to get my paws on a computer so incredibly hot that it would virtually sear my fingertips. Most of the mixed emotions are because setting up a new computer is a total immersion experience into tasks simultaneously critical and intensely boring.

72-alien-102914_14 computer keyboard

It arrived yesterday. Packed in a beautifully designed box so nice it feels wrong to throw it away. So I haven’t. Yet. It’s on my dining table. Every time I go into the room, I am amazed at how gorgeous it is. That’s just the box.

I was caught short when it arrived. Dell had told me to expect it on or near November 4th. Although I know Dell typically delivers early, this was very early, beating their “expected delivery date” by two weeks. Not that I’m complaining. Just explaining I wasn’t ready to immerse myself in the experience known as “setting up a new computer.” It’s immersive because once you begin, you can’t stop until you are done.

alienware side view computer

Perhaps if you use your computer just a little, swapping to a new computers is a plug-and-play event. Not me. According to my last backup from a couple of days ago, I have 40,000 photographs and 3,000 documents. A lot of stuff. And that’s just data.

Applications needing installation included Photoshop. Lightroom. OpenOffice. Audible. Kindle. Chrome. All the other stuff I’m forgetting. I can’t skip any of it. Setup isn’t only installing. You can’t plunk an application onto the hard drive and you’re done. You have to configure it too. And let’s not forget configuring the computer itself. I have specific preferences for how my computers works. I want it to shut off when I close the lid. Not sleep or hibernate. Turn completely off. I want the power optimized for performance — no dimmed monitors. I want updates to self-install when the computer is not in use and then, only important updates.

I want everything to open with a single mouse click. I need on-screen text bigger than standard. I want the mouse marker thick enough to spot easily amidst text.

I also want to make my keyboard to glow like a rainbow and the alien head glowing green — because on this computer, I can.


alienware computer front full

It was late morning when the carton arrived with DELL splashed across it. My stomach gave a flutter.

Unready though I was, a shiver of excitement with an undercurrent of fear goaded me to action. It unpacked easily. I plugged it in. Turned it on. It went through its self-setup. This is Windows 7 Professional — I’ve never used it before. I’m not clear what the difference is from plain vanilla Windows 7. I’m counting on the computer to know what it needs and where to put it.

It asks me to give my new baby a name. I call him “Alien.” What else?

alien specs

Seven hours later, it’s all done but some fine-tuning. I’ve transferred my data from the external the new hard drive. I’ve programmed my rainbow keyboard (totally cool).

I’ve never had a computer that felt this good under my hands. Beautifully designed and solid. I am surprised how much I miss the larger screen of my 15.6 inch XPS. Alien is 14 inches. Not tiny, but not large. A good portable size and the monitor is remarkably crisp, clear, and non-reflective. I have a 23″ monitor in the other room, so I can always plunk my butt in my office chair and use the big high def monitor. Maybe I will, maybe not.

I have yet to install the printer and I need to make a variety of small adjustments to the computer and various applications. Mostly, it’s done. Including today, it has taken about 10 hours.

Was it worth it?

Alienware keyboard computer side

I love the way Alien feels. I love the keyboard, the graphics. I don’t understand why the hard drive is only 5400 RPS. My XPS is 7200, but that option wasn’t offered on any of the Alienware machines. Why not? So everything is supersonic — except HD read/write. Yes, I can tell the difference. The speakers on this computer are okay, but the ones on the XPS were great. A lot better. If I want better sound, I’ll have to use headphones or a clip-on speaker.

Nothing is perfect. Not the car of your dreams or my new computer, but it’s close. It is definitely what the doctor ordered for what I most need. It handles even the heaviest graphics without a hiccup.

Just to give you an example, while it was importing and sorting 36,000 photographs into Lightroom, the computer also installed 64 Microsoft updates. I turned down its offer to reboot after installing the updates because it was still finishing sorting all my photographs into a continuous timeline, something I’ve wanted to do but never had the strength of character to attempt.

Wow. Really. Wow.

THE END OF THE ROAD FOR WINDOWS AND ME

Summary: Windows 10 will build in standards-based two-factor authentication to every device, effectively neutering most phishing attacks and password database breaches. The company also announced new features aimed at securing corporate machines from malware attacks and data leaks.

screenshot-www.zdnet.com 2014-10-23 12-39-55

The summary of Ed Bott’s column on the upcoming Windows 10 appalled me. Sickened me. Frightened me. The rest of the article confirmed my worst fears. I’m walking the final piece of road with Microsoft. The end of the road for me and Windows.

IN WITH THE NEW

The handwriting has been on my wall for a while.

Since April, my primary computer has been my Dell XPS 15 laptop. It has a fast motherboard, 8 GB RAM, 750 GB at 7500 HD, a backlit keyboard, high def monitor, a DVD that plays Blu-Ray, and a 9-cell battery. It weighs like a cannonball.

I use a lap desk with two fans to cool it. I treat it well, keep it clean. It’s never been dropped.

WHAT’S THE PROBLEM?

Glad you asked. The graphics card is inadequate. It’s a card with both sound and graphics on it, so I can’t listen to anything while I work in Photoshop. And even so, it locks. It used to recover and knowing the source of the problem, (insufficient video RAM), I rebooted frequently. Mostly, it was okay. Lately, it has stopped recovering. It goes down, stays down. Hard crashes and blue screens of death.

Last week, it gave me a black screen — fatal error — which told me it did not recognize its power source. It was plugged into an AC outlet, so I suspect the battery is starting to go.

For months now, it has refused to install Microsoft updates, except antivirus. I figured I didn’t really need the updates, but I’d have to be stupid to not see the warnings. My faithful laptop is getting tired. Some day soon, it’s going to quit.

SO WHAT DID YOU ORDER? TELL ALL, PLEASE!

Possibly for the first time, I got enough computer to do what I need to do. It’s a gaming laptop, Alienware 14. It has 16 gigs of RAM, a dedicated 2 gig video card. DVD reader/writer. High definition graphics. Heavier than I’d like at 6 pounds, but nothing lighter had all the features I want.

Alienware14-laptops

It looks like my new computer will be my last Windows machine. It’s the most powerful Alienware computer I could configure — based on Windows 7. It had better last a long time because I’ve tried using Windows 8 on Microsoft’s tablets (1 running RT and the other running Windows 8.1). I’ve also put in some time using my friend’s Windows 8.1 desktop.

I hated it. From Mr. Bott’s description, the worst of the problems of Windows 8 will become “the features” of Windows 10 or whatever they decide to call it. This is not a new approach in the high-tech world, mind you. It’s a classic, the “smoke and mirrors” approach.

“OH NO, that isn’t a bug … IT’S A FEATURE!”

You heard me right. It isn’t that Microsoft has made it impossible to run non-Microsoft products on that computer you bought. They are protecting you from the big, bad, world. Nor are they are providing you with a viable alternative to the way you used to work. They are requiring you play in their ballpark. A tiny world that has limited tools and applications to do whatever it is you do. If you want to do other things and they don’t have what you need? Gee … I guess that’s too bad. Microsoft figures it can set the rules. They own you. All you zombies will march in step and pay them money for the privilege.

Not this zombie. And not a whole lot of my fellow zombies. Mind you I am no great fan of Mac, either. I have a heavy investment in windows-based software, which is how come I have put up with all this crap so far … but there is a line over which you cannot push me. You cannot tell me I have to live in your universe to the exclusion of all others “for my own safety.” If my mother couldn’t do it, Microsoft definitely cannot.

No matter what you believe, it’s MY world. MY computer. MY money. MY investment, work, effort, and creativity. You will not force me to do it your way. This is not happening. Thanks for warning me, though. I’ll start saving now for the huge investment I will have to make in the future to change to a different system. And shame on all you tech authors for trying to sell this as a good thing. For not saying that the obvious end result of this shill game is the end of freedom of choice for anyone who buys into Microsoft’s new operating systems.

And so, Mr. Bott, you who wrote this article for ZDnet — Whatever happened to your journalistic ethics? Did they pay you to dump them or merely make it clear you have to tow the party line or else? I can’t believe you actually believe the drivel you’re writing. When I started in the high-tech biz as a writer, we limited the shilling for sponsored products to the “new products” columns and didn’t feature the lies. We were encouraged to use judgment and commonsense when writing lead articles because we still thought our subscribers were the people to whom we answered.

I’m embarrassed to be a member of the same profession. Ashamed. You should be too.


In conjunction with today’s Daily Prompt – Ready, Set, Done – free writing exercise. I think this may have taken more than 10 minutes (but not much more) and it is I have to say.

IN WITH THE NEW

The handwriting has been on my wall for a while.

Since April, my primary computer has been my Dell XPS 15 laptop. It has a fast motherboard, 8 GB RAM, 750 GB at 7500 HD, a backlit keyboard, high def monitor, a DVD that plays Blu-Ray, and a 9-cell battery. It weighs like a cannonball.

I use a lap desk with two fans to cool it. I treat it well, keep it clean. It’s never been dropped.

WHAT’S THE PROBLEM?

Glad you asked. The graphics card is inadequate. It’s a card with both sound and graphics on it, so I can’t listen to anything while I work in Photoshop. And even so, it locks. It used to recover and knowing the source of the problem, (insufficient video RAM), I rebooted frequently. Mostly, it was okay. Lately, it has stopped recovering. It goes down, stays down. Hard crashes and blue screens of death.

Alienware14-laptops

Last week, it gave me a black screen — fatal error — which told me it did not recognize its power source. It was plugged into an AC outlet, so I suspect the battery is starting to go.

For months now, it has refused to install Microsoft updates, except antivirus. I figured I didn’t really need the updates, but I’d have to be stupid to not see the warnings. My faithful laptop is getting tired. Some day soon, it’s going to quit.

I bought this computer in March 2012. It was refurbished, a year old when I got it. Buying refurbished let me buy more computer. I had gotten serious about blogging. Also, recently out of the hospital. I had (have) a desktop, but I needed a laptop. This was top of the line then, and if you look at the specs, it is still better than 90% of the new computers on the market … except it has grown old. For two and a half years, this laptop has taken whatever I threw at it without (much) complaint. What it did in the year before I got it, I have no way of knowing except that it had some mileage on it.

I could wait until it dies. Probably in the middle of writing a post. Not a smart move, especially considering the issues swirling around Microsoft. Namely, Windows 8. I hate Windows 8.

BUT WHY DON’T YOU BUY A MAC?

Alienware14-keyboard

With all of its quirks, Microsoft never screwed me over the way Apple did. Every expensive Apple computer I bought was obsolete mere weeks after buying it. Apple always assured me the new machine would be upgradeable. They lied. In 1999, they did it again. I had barely had time to set up the new system before Apple made it obsolete.

“This is,” I said aloud, “the last time Apple is going to screw me.”

I donated the Apple to my alma mater. I bought the most powerful Windows 98 PC I could afford, which — with upgrades — ran flawlessly for 6 years. I never bought another Macintosh product until an iPhone snuck into my world a year ago.

I want nothing to do with Macs. I don’t like the inaccessibility of the operating system or the hardware. I don’t find it intuitive. I find it confusing and annoying. I want a PC, thank you. But not Windows 8. From what I’m hearing, I don’t want the upcoming Windows 10, either.

BUY NOW OR DIE LATER

Which put me into a bind. Windows 7 machines are disappearing. Even a few weeks ago, there were more choices. Despite the other issues we have, I need a new laptop. This is what credit is for … and that’s why I buy from Dell. Because when no one else would give me credit, they did.

alienware-back

SO WHAT DID YOU ORDER? TELL ALL, PLEASE!

Possibly for the first time, I got enough computer to do what I need to do. It’s a gaming laptop, Alienware 14. It has 16 gigs of RAM, a dedicated 2 gig video card. DVD reader/writer. High definition graphics. Heavier than I’d like at 6 pounds, but nothing lighter had all the features I want.

Here are the specs for my fellow geeks:

  • 4th Gen Intel Core i7-4710MQ processor (6MB Cache, up to 3.5GHz w/ Turbo Boost)
  • 14.0 inch WLED FHD (1920 x 1080) IPS Anti-Glare Display
  • 16GB Dual Channel DDR3L 1600MHz (2x8GB)
  • NVIDIA GeForce GTX 765M with 2GB GDDR5
  • Intel 802.11n/ac Wireless and Bluetooth 4.0 driver
  • 1TB 5400RPM SATA 6Gb/s
  • Windows 7 Professional 64 bit Service Pack 1, English, w/Media
  • Optical Drive : Slot-Loading 8x SuperMulti Drive (DVD/R/RW)
  • Intel Dual Band Wireless-AC 7260 @ 5GHz + Bluetooth 4.0
  • Backlit English Keyboard
  • US 110V Power Cord
  • Battery : Primary 6-cell 69W/HR
  • Power Supply : Alienware 150W AC Adapter
  • Alienware 14 Silver Anodized Aluminum

It won’t be here till the beginning of November, but I think I’m good until then. I sure hope so!

Oh, they threw in a free 7″ Android tablet. I don’t know what I’ll do with it, but I guess I’ll figure it out. And a $150 gift card. For accessories.

HUBRIS?

Upturned Noses — Even the most laid back and egalitarian among us can be insufferable snobs when it comes to coffee, music, cars, beer, or any other pet obsession where things have to be just so. What are you snobbish about?


I’m all for equality — especially in the legal system — but.

I’m picky about computers though I’m not sure it qualifies as snobbery. My machines are big, bad, and fast. I’ve been told I’m using archaic technology. I’m not. My computers — 3 and 4 years old — are as fast and powerful as anything they are selling now. How come? Because I bought state-of-the-art, top quality computers in the first place.

Unlike the el cheapo glitzy stuff people buy, then complain it’s obsolete before they take it out of the box, mine keep up with the Joneses, Smiths, or Greenburgs. Why should I go through the hassle of transferring all my data and applications to a new, but not better, computer when the ones I own do exactly the same thing?

Who’s the snob?

75-GearNIK-CR-72

I’m snobbish about cameras. Absolutely. I don’t care how many megapixels you pack into your cell phone. It isn’t a camera. It’s a widget that can take pictures. If you take a horse and teach him to walk on a leash, is he a dog? If the dog can perform a dance on two legs, is he a person? You are welcome to your opinion, but on this one, you won’t get me to change mine.

And then … there’s coffee.

coffee

I have a single, unassailable standard. It has to taste really good. If I could find cheap coffee that tasted like expensive coffee, I would definitely buy it. And, in fact, the coffee I buy is mid-priced. It’s not the most expensive stuff … but it doesn’t come in giant cans from the supermarket either. And I buy it online because I get a better price.

If I’m snobbish about anything, it’s people. I need to be around people who think. Are creative. Have ideas. Read books. Can discuss stuff. Intelligently. Who don’t talk in slogans. Who have their own opinions and don’t mindlessly parrot somebody else’s lines.

I cannot abide people who believe what they believe because “that’s the way I was brought up” or “my minister says so.” To parrot words you’ve never questioned? It doesn’t work for me.

Hyannis downtown people

I know what Jesus said, but he wasn’t hanging with the hoi-polloi either. He talked about the meek, but he had his own tight group of pals and never left their company.

Intellectual snobbery is the Achille’s Heel of the intelligent and educated. If pride is the ultimate sin, then I’m guilty. Pride of intellect, pride of personal accomplishment, pride of knowledge. Can stupid, uneducated people have great ideas?  Maybe, but I’ve yet to see it. Hollywood loves the idea and it makes a great story.

In real life, is it true? You tell me.

THAT CRUMBY KEYBOARD

logitech sealed keyboard

When I finally bought a sealed, washable keyboard, I thought I was finally quit of sticky keys, breadcrumbs stuck under the space bar and the general sense of unsanitary-ness that accompanies my keyboards.

I am an incorrigible eater of food while working on the computer. I quit smoking years ago … but I can’t seem to quit this. I not only snack at the computer. I eat breakfast and lunch here and if Garry is out-of-town, occasionally dinner too. It’s like eating in front of the TV. I’m here, I’m hungry. I eat.

This morning, my typos have been particularly outrageous. Lately I’ve been missing letters. First and last letter, Ls and today, spaces. Finally it occurred to me the keys are not moving properly. Those missing letters are not maladjusted fingers or brain glitches. It is my old nemesis, crunchy keyboard syndrome.

computer and keyboard

It’s a Logitech keyboard. Sealed, it can be immersed in water and washed. Which is what it needs. The problem? It’s not an immersible wireless keyboard. It’s plugged in to the rear USB port. To avoid having the cord in my way, I ran it through the hole in the desktop — designed for that purpose. But to detach it for washing, I would have to roll myself into a ball and crawl under the desk. Then do it again when I reattach it. Not surprisingly, I haven’t actually washed the keyboard since I got it.

So I brushed it, went over it with a wet paper towel. I picked the big crumbs out with tweezers. I have to admit, it’s working a lot better. At least until lunch.

TECH SUPPORT – WHERE “BAD” IS THE NEW “GOOD”

Bad customer and technical support is the new good. You only think it’s bad. The problem is your attitude. Or so they’d have you think.

YOU CAN RUN, BUT YOU CAN’T HIDE

Death cust servAll the big technology companies are working hard to save a few bucks. The competition is fierce. Every penny counts. Since executives won’t accept lower pay nor will stockholders accept lower returns, it’s customers who fill the cost-cutting gap.

In the race to be the cheapest, tech companies stopped including chargers with devices. No manuals. No system software. No reinstallation software. Short power cords that don’t go from an outlet to a desktop. No connector for printers, speakers or whatever. Everything you need to finish setting up costs extra.

Customer service was the first thing to go. They hired people who don’t know anything, don’t understand or speak English. For all I know, they don’t understand or speak Spanish either. They aren’t trained, don’t know the products. And since manufacturers no longer include documentation, you don’t have the option of taking care of it yourself.

No company — not cameras, computers or software — includes documentation. I became obsolete years ago when the industry decided no one reads the manuals. So they fired the tech writers, put some generated information in an online PDF. They figured customer service techs would handle the fallout. But they don’t. Many of us would be happy to fix minor glitches but have no alternative to spending our time on the phone, frustrated and angry.

THE PLAN IN ACTION

You can’t say they didn’t have a plan. The big corporations indeed had a plan. A bad one.Customer Service waiting

It was so bad, it was immediately adopted by everyone. Globally.

It’s not a Microsoft problem, a Dell problem, or any company’s individual problem, though some are more awful than others and a few are notorious. It’s a cross-industry problem, affecting virtually every organization in this country.

Bad is the new good. Because good is remarkable.

WOULD IT KILL THEM TO INCLUDE A MANUAL?

CustServCartoon In every industry, business, service — service support stinks. It doesn’t matter where you go. You’ll get the same lousy service. It’s the great leveler.

Sometimes, you get lucky. The guy or gal you connect with actually knows the product and you think “Wow, that wasn’t bad! Maybe it’s improving.” The next time, it’s the same old, same old.

AMAZON – THE BRIGHT SPOT

There is a bright spot. Amazon and Audible (a subsidiary of Amazon) still have terrific customer service. That could change any time on the whim of a company exec, but for now, it’s great.

It’s no accident I shop through Amazon. They offer really good service. You have a problem, they go out of their way to make it right. You need to return something? They don’t question you, make you jump through hoops.

I wish I could buy everything from them.