Olympus PEN E-PL1

It’s Not Your Equipment … It’s a Lack of Documentation! – Marilyn Armstrong

Maybe I should just give up, but I spent my career writing material to help folks use complicated equipment and sometimes very obscure software.

I should probably start by mentioning that I’ve fought this battle for long years … and was utterly defeated. About 7 or 8 years ago, high-tech companies, in a money crunch and driven by that bottom line that seems to be the only thing that matters anymore, began to eliminate technical writers. Entire departments were dismantled and eliminated. Jobs disappeared and what remained paid so badly it was insulting.

A decision had been made at the corporate level: YOU don’t need documentation. No matter how complicated or expensive the equipment or software you purchase may be, don’t need documentation. Companies provide the minimum the law requires or they can get away with. Quality is no object nor usability. Information is limited to basic stuff like how to install a battery and if you are lucky, where the compartment is.

I was a technical writer for about 75% of my career, the rest being divided between journalism, editing, promotions and advertising. But mostly, I wrote documentation and I though my work mattered. Probably naive, but I believe that if I documented a system, it should be well written, clear, organized, and useful., When a user needed to find something, it would be in the book and in the online help. It would be easy to find. I carefully avoided using mysterious search parameters that could be deduced via a psychic link to my brain. If you knew what you wanted, I made it easy for you to find it.

I was proud of my work. I still believe the fundamental goal of documentation is to make complicated things simple. Not necessarily easy because sometimes, the product was not easy to use, but that didn’t mean that it had to be hard to understand. My documentation was good for another reason: I used the product and tested what I wrote to make sure it was true. This testing makes the difference between a pile useless gibberish and a manual.

Thus, when you get something that appears to be documentation, stop and read it. Appearances are deceiving. Most “manuals”  are generated, not written, and never checked for accuracy or usability. Such “manuals” are as likely to increase your confusion as provide illumination.

I bought a PEN EP3 camera from Olympus. Seven months and hundreds of photographs later, it remains one of the mysteries of my world. It takes wonderful pictures, and it has hundreds of functions. I haven’t the slightest idea how to find most functions and have no idea what to do with them if I could find them.

I grew up in a pre-digital world. I know F-stop, depth-of-field, shutter speed, aperture and focus, film speed and composition. I have a good eye. I’m no genius, but my pictures are pretty and I enjoy taking them.

He solves the problem the way most do: Automatic everything, then shoot.

New digital cameras have a vast and overwhelming array of functions, most of which you or I will never use or need. I believe they are there entirely to impress us with the super high tech-ness of the equipment. I doubt that even the designers — especially the designers — expects us to actually use them. Which is good, because I don’t know what they are supposed to do anyhow or why I would need them. Ansel Adams didn’t need them. Neither did Edward Weston. Neither do I. But, the more you pay for a camera, the more of these obscure functions you get and I figure that the least they owe me is an explanation of what these setting do and how to find them.

I’m not sure whether to curse or say thank you. Maybe if Olympus provided a manual that explained these options, I’d be grateful, but that is not happening.

I spent half our shooting time trying to find the menu to change the ISO.

This is true of cameras, but the lack of documentation on your computer is actually worse … much worse because most of us depend on our computers. We need them to work and we need to have some control over the environment in which we work. Configuration of our computers to suit our needs is not a minor detail: it’s the difference between having a tool that does what you need and one which is a burden … an enemy with which you do daily battle.

I spent all last night — until dawn — trying to figure out how to turn off the touchscreen functions of my monitor. Before Mac users jump in and point out that it’s because Windows doesn’t work, that’s irrelevant and untrue. Windows works fine. It’s just that the company doesn’t provide any written documentation. There is embedded information in the operating system, but much of it isn’t logically arranged. It’s rather like looking for your car keys after you’ve dropped them someplace you don’t normally put them. You know they’re in the house, but where? It could be years before you find them..

On a new computer, you typically get an “introductory” video and that’s pretty much it. I watched it. It showed me in exquisite detail how to do what I already knew how to do.

Operating systems are designed to be used the way the system’s developers expect you to use it. If you prefer a different setup, trouble starts. The only way to figure out how to do something differently is to keep querying the system and hope you’ll stumble on the right  key word — the word that will bring up the information you need. What is most frustrating is that you are sure it IS there, but whether or not you will ever find it is a different issue.

If you are sufficiently persistent and a bit lucky, you will eventually find a mystery menu after which you fix your problem in a few seconds.

Last night, I searched, searched again and again. It didn’t call Dell because I knew the support person wouldn’t know the answer either. They pretty much never do.

So I tried one word combination after another, recombining them in the hope that it would lead to a menu buried in the system. There had to be a way to deactivate touch input.

Around 5 in the morning, I found it. It took me less than 30 seconds to eliminate the problem that had been driving me nuts since I got the computer. Now, it’s a monitor. A great, high-definition, 23-inch monitor that’s a joy to work on and makes photo editing a pleasure. No more configuration by crawling insect. I am mistress of my virtual world at last!

A technical writers earns less than an entry-level developer. I understand the guys in India who provide telephone tech support work cheap, but I bet a tech writer would cost less than a network of telephone support no matter how cheaply they work.

Assuming you are under warranty and you can get through the voice mail  maze … and further assuming you get someone who understands the problem and don’t get blown off because software is not part of your warranty (Note: If someone can tell me how, without using software, you can determine if you have a hardware problem, I’d like to hear it) … Round and around you go.

It doesn’t have to be this way.

Would it blow the budget to hire a competent technical writer to embed online help that will live on even after the warranty period is over? Wouldn’t it be nice to help users avoid needless aggravation and not wind up with angry, frustrated, exhausted, and homicidal customers whose problems remain unsolved?

Granting that many home users have a limited understanding of how their computers work and for them, it wouldn’t much matter what documentation you supply. Most problems result from insufficient understanding of a product or process. If you are talking about a novice user, perhaps more information wouldn’t help. But …

I’m not inexperienced and I still can’t find essential information I need to configure my monitor. Wouldn’t it be reasonable to expect a menu on the control panel that I could use to configure the monitor’s capabilities, not merely its resolution but any other functions it may have. Functions not available on a particular model could be grayed out. How about that?

There is nothing wrong with my computer that better organized and easier to find information would not solve..

Every issue I’ve had over the last 5 or 6 years was ultimately fixed with a few clicks of the mouse. The problem was never something broken. It was always lack of documentation.

That pisses me off. Because tech writers — even highly experienced ones — work pretty cheap. Users do need documentation, and not just for software and computers. We need documents that let us use our cameras and telephones and DVD players and all those other pricey little devices that we own and often, don’t know how to use. Online FAQs are insufficient.

This is an old battle I’ve already lost. I know it’s hopeless. I find it infuriating that I can barely figure out my telephone without customer support, so rather than spend time on the phone with customer service, I don’t use anything I can’t easily configure.

I had to buy a separate book on how to use Photoshop and another for my first camera. I was able to get some help from a fellow user of my new camera, but that only goes so far. For my PEN P3 camera, there IS no customer support nor any after market book. I depend, as Blanche DuBois said, “… on the kindness of strangers.”.

My camera will remain a mystery until someone writes a “Dummies” book for it. Hopefully I’ll still own the it when the book finally gets published.

It’s not fair. The reason they get away with it is because we let them. Think about it.

So how did I finally figure it out? The “monitor” menu should have been a gateway, but was useless. The only thing you can the “Monitor” menu lets you do is lower your screen’s resolution. That’s useless.

Finally, I typed: Touchscreen.

Up came something that I hadn’t considered. Flicks. Now, for me? That means the movies. Having never used it, I had no idea it had anything to do with the monitor or its touchscreen technology. Once I got to “Flicks,”, I started opening menus and voilà, there were two check boxes allowing me to toggle an option:

  • Enable finger as pointing device.
  • Do not allow finger as pointing device.

I un-checked the first one by checking the second. I clicked “Apply.” As the sun rose in the east, my problem was solved and I went to bed, to sleep, perchance to dream  … of murder, destruction and vengeance.

Turning on the Olympus Super Control Panel

Marilyn Armstrong:

For anyone who has an Olympus PEN and can’t figure out how to get the super menu to display, here are real instructions you can follow! Wow, what a gift!!

Originally posted on atmtx photo blog:

Olympus E-PM2 Super Control Panel

Olympus E-PM2 Super Control Panel (SCP)

I own 3 Olympus Pens, the E-PL1, the E-P3 and E-PM2. I can confirm that all Olympus Pen cameras, since the old E-PL1, as well as the new OM-D have the Super Control Panel (SCP) option — they are all turned on in the same way.

Before you can turn on the Super Control Panel, make sure you have the Custom Menu turned on. It is easy to do and here are instructions on how to turn on the Olympus Custom Menu.

Olympus E-PM2 Setup Menu

Olympus E-PM2 “Mode Dial” (only on the Pen Minis)

Step 1: The E-PM1 and E-PM2 are the low cost cameras that lack a mode dial. The menu above is used only on these two cameras to set the shooting mode. Simply hit the menu button and click over to the “SETUP” option on on the right and hit the OK button to…

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Old dog, new tricks: My photographic evolution.

I have always preferred photographing landscapes. There are several reasons why, the most prominent being I’m good at it. In the same way that reading and writing came naturally to me, taking picture postcard style photos has been easy. Give me almost any kind of natural environment and someplace to stand, I’ll find pictures and take some good ones. As soon as I developed my first roll of film taken on a real SLR, I knew this was something for which I had natural aptitude.

Dry weeds by the river

But there are other, less obvious reasons:

  1. Everyone loves pretty pictures. Animals, waterfalls, seascapes, sunrise and sunset, trees and leaves … purple mountain’s majesty and fruited plains. There’s nothing controversial about landscapes.
  2. Landscapes (excluding wild animals, a whole different category) have the decency to stay put. They don’t wriggle, make weird faces, or try to stick their noses into the lens.
  3. Shots of nature are usually done in day time or at worst, dawn or dusk, which means no complicated lighting issues. Sunlight,shade, or overcast — daylight is easy. Nobody does lighting like God.

After more than 40 years of taking pictures of nature, I realized I wasn’t getting the same satisfaction from my photos as I had in the past.

Riverside

Part of the problem is that we live in a valley of rare natural beauty. That may not sound like a problem and it isn’t a complaint, but it’s a big change from how I’ve always lived. I was born and raised in New York, moved out to Long Island, then over to Jerusalem. When I came back, I bounced from New York to Boston.

The countryside  was where I went to find pictures to take. Now everything is upside down. It’s the city that’s far away; nature is all around me.

75-barnhp-1.jpg

It’s no challenge to find lovely scenery. I can stand on my back deck to catch a sunrise. It’s less than a mile to my choice of rivers, marshland, half a dozen waterfalls, the big pond where swans live and herons wade by the shore.

If I walk a few hundred yards up my street, Percherons are grazing in the pasture. Down the other way are the old barns and restored Victorian mansions. Anything I might want that’s pretty or illustrative of country life — other than the ocean (that’s a bit of a haul) — is easy, convenient and accessible. No parking problems, no crowds.

Swans

In the autumn, every tree looks as if it’s lit from within. When the snow falls, the world turns into a Currier and Ives drawing. The valley is beautiful in all seasons, stunning in several. Spring is glorious when we get one. Some years we have spring. Other years, we go from winter to summer with a barely enough time between them to buy a bathing suit.

Painted Lady - 2 Marilyn Armstrong

One day, while my granddaughter and I were out shooting, she commented that everything looks the same. I understood what she meant. Not that it isn’t beautiful. I had also begun to notice the same thing. There was nothing to challenge us.

Beautiful, but predictable. Woods are woods and we have plenty of that. We have lots of waterfalls, rivers, ponds and streams but they all look very similar to each other. Assuming normal lighting conditions, you don’t have to take your camera off automatic unless you’re looking for a special effect. We revisit places often enough so that even using all the creativity we can collectively find, we’ve much made our statements and have no more to say.

An office.

A few months ago, my back was bothering me more than usual, but I was in the mood to shoot. I started looking around to see if there was something worth shooting in my house. It turns out you can do a lot with light coming through windows. I became enamored of shadowy scenes of my house transformed by various angles of light. Eventually I ran out of windows.

Morning light in my kitchen as coffee brews ...

I yearned for urban architecture, abstract shapes and forms. I got a bit of a fix from some of the mills, but most of the mills are not architecturally particularly interesting. The very old ones can be, but the newer ones are just big square brick factories and often hard to get close enough — or far enough — to make a picture. I’ve never been good at that kind of photography but I wanted to try. Lacking a city, I began carrying a camera everywhere, even to the grocery store, the mall, the doctor’s office. I have been pleasantly surprised at how much I’ve found.

Symphony Hall Pillar

I’ve shot vegetables and farm stands, parking lots and street scenes and on our annual Christmas excursion into Boston, a fair number of night pictures in and around Boston Common and the Statehouse. I didn’t even have “the good cameras” with me. I shot all of it with the little Canon point and shoot I bought so that I’d have one very compact camera with a super-zoom that I could toss in my bag. The result has been better than I imagined possible. I’ve also gained even more respect for the capabilities of these Canon Powershot cameras.

KK

This is the fourth one I’ve owned. The first got passed to my son when I replaced it with a newer one and it is still working fine. It’s replacement was an amazingly good camera, but somewhere along the line, it was dropped. The culprit has never confessed, but the camera was dead.

Statehouse - Dec Night

In between, I got a relatively inexpensive Canon Powershot 130. I knew I would soon replace it, but I needed a camera in a hurry. It did the job, then moved on to my daughter-in-law.

That was when I got bought the big Canon that now belongs to my granddaughter, discovered the big camera was much too heavy for my aging wrists … and got the Olympus PEN E-PL1, then the Olympus PEN E-P3. Then a long zoom. There’s nothing wrong with that lens. It’s fine. I just never use it. It turns out that I rarely shoot long, but I frequently shoot close. I want — but am not likely to get — a good wide-angle lens.

The ones that are wide enough are slow and those that are fast enough are not wide enough or so expensive it makes my heart stop. So I treated myself to a 45mm 1.8 portrait lens which is delicious and since, next to landscapes, my strong suit is casual portraits, it fits nicely into my lens set.

City Life

Somewhere along the line, I bought the Canon Powershot SX 260 which has a good superzoom. It isn’t fast enough for most night shooting, although if I would actually use my tripod, I could overcome that problem. But if I’m going to haul the tripod, then I’m going to bring the Olympus cameras and lenses, not the point and shoot.

It is ironic that I take more pictures with the  little Canon than the much more expensive and higher quality Olympus cameras because I won’t just toss them into my bag. Compact superzoom is currently trumping higher quality. I’m beginning to think what I really need is one of the new generation of incredibly expensive but really high quality all-in-one cameras … but they are out of my price range. Still, there are a couple of good ones out there that make my heart go pit-a-pat.

75-DFPipes-HP

There’s no moral to this story unless it is that photography has been my hobby since I got my first real SLR in 1970. It’s the world’s best hobby. You never outgrow it. You never are too old to take pictures. It’s fun, very occasionally profitable (but not profitable enough to cover the cost of the equipment!), and there’s always something new to try.

If you have money to spend, there’s always a new generation of cameras and lenses. Giving my granddaughter a camera was the best gift I ever gave her. She has an entire lifetime of discovering the world through a lens ahead of her. No matter what else happens, it will still go with her.

Olympus PEN E-PL1

 

Olympus PEN E-PL1 12.3MP Live MOS Micro Four Thirds Interchangeable Lens Digital Camera with 14-42mm f/3.5-5.6 Zuiko Digital Zoom Lens 

Even though Olympus has brought out several new cameras since I bought my E-P3 less than a year ago, I still keep one of these as my “spare” and back up camera. I got it a few years ago when my big Canon became too much to handle … and I have never for a minute regretted it.

The pictures I get from it are as good as ever. It isn’t as fast as the newer PENs, but it’s a fine camera and if I had no other camera at all, this one would do the job.

The Olympus PEN E-PL1 is an excellent camera for most purposes. You can purchase one from Adorama, new including the lens for $259, less than many good point and shoot cameras. They are a fine piece of equipment, either as a back-up camera or alternative to a full-size DSLRs, or as a compact, high-quality all around camera for anyone. It’s also the perfect step up for someone who’d like to make the move from a point and shoot to something more flexible and sophisticated.

For me, it was love at first touch. The moment I got my hands on this sweet baby, I knew I’d found my camera. I was sorry I had spent all that money on the BIG Cannon (sic), but the Canon went to my granddaughter who takes great photographs herself, so I guess it all worked out they way it was supposed to.

It is fast. It focuses fast. It recycles quickly. It has a nice speedy multiple-shot burst, though not as fast as the bigger camera. The anti-shake is built into the camera, not the lens. This is an Olympus feature  — all the PEN cameras have it — so any lens that fits the cameras has anti-shake, even if it isn’t an Olympus lens. This is a fine thing for shaky old me. It is lightweight, easy on my wrists. The lens retracts to keep the camera even more compact.

The “kit” lens is as good as any lens I’ve got. Manual or auto focus, it’s just fine. The 2X factor on the camera means the effective lens is 28 – 84, a nice range for normal shooting and portraits. I have a 40 – 140 telephoto too, but I rarely use it. There’s nothing wrong with it. It’s just seems that most of the pictures I want to take are wide, close, or portrait. I rarely want a long lens.

It packs up almost as small as a point and shoot, but takes better pictures. Great color and you can get a pretty good selections of lenses, prime, telephoto, wide-angle. As a bonus, Panasonic micro 4/3 lenses are interchangeable with Olympus lenses, so you have additional choices.

It shoots RAW, RAW + JPG, and all the variations on a theme of JPG.

The controls are simple. The manual with which it comes is, unfortunately, awful. There is a PL-1 for Dummies book available from Amazon and it is terrific. It explains everything clearly, with pictures, and will help you enormously. I highly recommend it.

English: Olympus PEN E-PL1

Olympus PEN E-PL1 (Photo credit: Wikipedia)

I-Auto is really smart. They all say they are, but this really is. It will literally find a face in the crowd. It is great for photographing my doll collection because it finds all the doll’s faces and performs color correction without any assist from me, even using flash. Amazing. It doesn’t have a built-in viewfinder, but I bought the electronic one that attaches to the hot shoe/utility port.

Surprisingly, I mostly use the LCD screen, which is big and bright. I’m surprised. I thought I’d use the viewfinder but as an eyeglass wearer, it’s just easier to use the screen. I could have save the money and gotten an extra lens if I’d known.

Lots of “scene” modes and art filters to choose from … and everything is easy to access. You don’t have to navigate though layers of menus. Most of the functions you use are on top where you can easily find them. The controls fit in my hands.

The camera feels solid and well-built and biggest shock? The kit lens is great! I did get a longer telephoto, but rarely use it. The prices of the lenses range from quite modest to wow, but that’s true of most good cameras.

In short, this is a great little camera and about the most camera you can get for the money.I’ve had mine for more than two years and it has never failed me.

The “Olympus Pen E-PL1 for Dummies”  is a must if you are new to this kind of camera. I’m not a camera dummy by any means, but a quick look at the info in this book made me realize that if I wanted to get the most from my camera, I needed instructions that made sense. The book has the information I need; the manual doesn’t.

You will need the software that comes with the camera if you plan to shoot RAW. It’s pretty useful for handling batches of photos not only for RAW conversion, but for batch renaming, re-sizing, formatting, and so on. You tell it what you want it to do, and then it does it, whether it’s 1 or 1000 pictures. It doesn’t require monitoring, either. However, there are no instructions on exactly how it works, so it may take you a little fiddling to figure it out. It’s not difficult and once you get the hang of it, it’s surprisingly useful and will work on JPGs from any camera. Only the ORF format for RAW, however, which is Olympus’ unique format. I believe Corel reads it too, but Photoshop so far doesn’t, at least not my version. Maybe newer versions read it.

Overall, it’s a great camera at a great price. Not the fanciest on the market, but for pure ease of use, price for value, convenient size, I think it’s the winner: the most, best camera for your money.

 

It’s Not Your Equipment … It’s a Lack of Documentation!

Maybe I should just give up, but I spent my career writing material to help folks use complicated equipment and sometimes very obscure software.

I should probably start by mentioning that I’ve fought this battle for long years … and was utterly defeated. About 7 or 8 years ago, high-tech companies, in a money crunch and driven by that bottom line that seems to be the only thing that matters anymore, began to eliminate technical writers. Entire departments were dismantled and eliminated. Jobs disappeared and what remained paid so badly it was insulting.

A decision had been made at the corporate level: YOU don’t need documentation. No matter how complicated or expensive the equipment or software you purchase may be, don’t need documentation. Companies provide the minimum the law requires or they can get away with. Quality is no object nor usability. Information is limited to basic stuff like how to install a battery and if you are lucky, where the compartment is.

I was a technical writer for about 75% of my career, the rest being divided between journalism, editing, promotions and advertising. But mostly, I wrote documentation and I though my work mattered. Probably naive, but I believe that if I documented a system, it should be well written, clear, organized, and useful., When a user needed to find something, it would be in the book and in the online help. It would be easy to find. I carefully avoided using mysterious search parameters that could be deduced via a psychic link to my brain. If you knew what you wanted, I made it easy for you to find it.

I was proud of my work. I still believe the fundamental goal of documentation is to make complicated things simple. Not necessarily easy because sometimes, the product was not easy to use, but that didn’t mean that it had to be hard to understand. My documentation was good for another reason: I used the product and tested what I wrote to make sure it was true. This testing makes the difference between a pile useless gibberish and a manual.

Thus, when you get something that appears to be documentation, stop and read it. Appearances are deceiving. Most “manuals”  are generated, not written, and never checked for accuracy or usability. Such “manuals” are as likely to increase your confusion as provide illumination.

I bought a PEN EP3 camera from Olympus. Seven months and hundreds of photographs later, it remains one of the mysteries of my world. It takes wonderful pictures, and it has hundreds of functions. I haven’t the slightest idea how to find most functions and have no idea what to do with them if I could find them.

I grew up in a pre-digital world. I know F-stop, depth-of-field, shutter speed, aperture and focus, film speed and composition. I have a good eye. I’m no genius, but my pictures are pretty and I enjoy taking them.

He solves the problem the way most do: Automatic everything, then shoot.

New digital cameras have a vast and overwhelming array of functions, most of which you or I will never use or need. I believe they are there entirely to impress us with the super high tech-ness of the equipment. I doubt that even the designers — especially the designers — expects us to actually use them. Which is good, because I don’t know what they are supposed to do anyhow or why I would need them. Ansel Adams didn’t need them. Neither did Edward Weston. Neither do I. But, the more you pay for a camera, the more of these obscure functions you get and I figure that the least they owe me is an explanation of what these setting do and how to find them.

I’m not sure whether to curse or say thank you. Maybe if Olympus provided a manual that explained these options, I’d be grateful, but that is not happening.

I spent half our shooting time trying to find the menu to change the ISO.

This is true of cameras, but the lack of documentation on your computer is actually worse … much worse because most of us depend on our computers. We need them to work and we need to have some control over the environment in which we work. Configuration of our computers to suit our needs is not a minor detail: it’s the difference between having a tool that does what you need and one which is a burden … an enemy with which you do daily battle.

I spent all last night — until dawn — trying to figure out how to turn off the touchscreen functions of my monitor. Before Mac users jump in and point out that it’s because Windows doesn’t work, that’s irrelevant and untrue. Windows works fine. It’s just that the company doesn’t provide any written documentation. There is embedded information in the operating system, but much of it isn’t logically arranged. It’s rather like looking for your car keys after you’ve dropped them someplace you don’t normally put them. You know they’re in the house, but where? It could be years before you find them..

On a new computer, you typically get an “introductory” video and that’s pretty much it. I watched it. It showed me in exquisite detail how to do what I already knew how to do.

Operating systems are designed to be used the way the system’s developers expect you to use it. If you prefer a different setup, trouble starts. The only way to figure out how to do something differently is to keep querying the system and hope you’ll stumble on the right  key word — the word that will bring up the information you need. What is most frustrating is that you are sure it IS there, but whether or not you will ever find it is a different issue.

If you are sufficiently persistent and a bit lucky, you will eventually find a mystery menu after which you fix your problem in a few seconds.

Last night, I searched, searched again and again. It didn’t call Dell because I knew the support person wouldn’t know the answer either. They pretty much never do.

So I tried one word combination after another, recombining them in the hope that it would lead to a menu buried in the system. There had to be a way to deactivate touch input.

Around 5 in the morning, I found it. It took me less than 30 seconds to eliminate the problem that had been driving me nuts since I got the computer. Now, it’s a monitor. A great, high-definition, 23-inch monitor that’s a joy to work on and makes photo editing a pleasure. No more configuration by crawling insect. I am mistress of my virtual world at last!

A technical writers earns less than an entry-level developer. I understand the guys in India who provide telephone tech support work cheap, but I bet a tech writer would cost less than a network of telephone support no matter how cheaply they work.

Assuming you are under warranty and you can get through the voice mail  maze … and further assuming you get someone who understands the problem and don’t get blown off because software is not part of your warranty (Note: If someone can tell me how, without using software, you can determine if you have a hardware problem, I’d like to hear it) … Round and around you go.

It doesn’t have to be this way.

Would it blow the budget to hire a competent technical writer to embed online help that will live on even after the warranty period is over? Wouldn’t it be nice to help users avoid needless aggravation and not wind up with angry, frustrated, exhausted, and homicidal customers whose problems remain unsolved?

Granting that many home users have a limited understanding of how their computers work and for them, it wouldn’t much matter what documentation you supply. Most problems result from insufficient understanding of a product or process. If you are talking about a novice user, perhaps more information wouldn’t help. But …

I’m not inexperienced and I still can’t find essential information I need to configure my monitor. Wouldn’t it be reasonable to expect a menu on the control panel that I could use to configure the monitor’s capabilities, not merely its resolution but any other functions it may have. Functions not available on a particular model could be grayed out. How about that?

There is nothing wrong with my computer that better organized and easier to find information would not solve..

Every issue I’ve had or the last 5 or 6 years was ultimately fixed with a few clicks of the mouse. The problem was never something broken. It was always lack of documentation.

That pisses me off. Because tech writers — even highly experienced ones — work pretty cheap. Users do need documentation, and not just for software and computers. We need documents that let us use our cameras and telephones and DVD players and all those other pricey little devices that we own and often, don’t know how to use. Online FAQs are insufficient.

This is an old battle I’ve already lost. I know it’s hopeless. I find it infuriating that I can barely figure out my telephone without customer support, so rather than spend time on the phone with customer service, I don’t use anything I can’t easily configure.

I had to buy a separate book on how to use Photoshop and another for my first camera. I was able to get some help from a fellow user of my new camera, but that only goes so far. For my PEN P3 camera, there IS no customer support nor any after market book. I depend, as Blanche DuBois said, “… on the kindness of strangers.”.

My camera will remain a mystery until someone writes a “Dummies” book for it. Hopefully I’ll still own the it when the book finally gets published.

It’s not fair. The reason they get away with it is because we let them. Think about it.

So how did I finally figure it out? The “monitor” menu should have been a gateway, but was useless. The only thing you can the “Monitor” menu lets you do is lower your screen’s resolution. That’s useless.

Finally, I typed: Touchscreen.

Up came something that I hadn’t considered. Flicks. Now, for me? That means the movies. Having never used it, I had no idea it had anything to do with the monitor or its touchscreen technology. Once I got to “Flicks,”, I started opening menus and voilà, there were two check boxes allowing me to toggle an option:

  • Enable finger as pointing device.
  • Do not allow finger as pointing device.

I un-checked the first one by checking the second. I clicked “Apply.” As the sun rose in the east, my problem was solved and I went to bed, to sleep, perchance to dream  … of murder, destruction and vengeance.