It appears to be the end of the road for me and Windows.
I’m just bought what I suspect will be my last Windows machine, the most powerful Alienware computer I could configure — or afford. It had better last a long time. I’ve tried using Windows 8.1 on Microsoft tablets (two of them) as well as my friend’s desktop. I hate it.
From everything I have read, the worst of the problems of Windows 8 will morph into “features” on Win 10, the classic “smoke and mirrors” approach to software.
“Oh, it isn’t a bug … IT’S A FEATURE!”
You got that right. It’s not that Microsoft has made it impossible to run non-Microsoft products on my computer .They are protecting me from the big, bad, world. Nor will they provide me with alternative software to perform those tasks. Microsoft wants me locked into their universe and I must use their applications to do whatever I want or need to do.
If by some chance I have a twisted urge to do other things and Microsoft doesn’t have appropriate applications or tools? Gee, that’s too bad. Microsoft has set the bar, made the rules. All you zombies will march in step and pay us for the privilege.
Not this zombie. Nor a whole lot of my fellow zombies.
Mind you I am no super fan of Mac, either. I have a heavy investment in Windows-based software, which is how come I have put up with this crap so far. But there is a line over which you cannot push me because I won’t let you.
You cannot tell me to live in your universe to the exclusion of all others “for my own safety.” No matter what you believe, it’s my world too. My computer. My money. My investment, work, effort, creativity. You cannot, will not force me to do it your way. This is not happening. Thanks for warning me.
I’ll start saving now for the investment I will have to make in the future to change to a different system. And shame on you writers for not doping out the obvious end result of this shill game … the end of freedom of choice for anyone who buys into the Microsoft system.
And so, Mr. Bott, author of “Microsoft reveals audacious plans to tighten security with Windows 10” — the latest in a long line of ZDNet shill articles about the wonders of Windows 10: What happened to journalistic ethics? Did they pay you to lose them or just make it clear you have to tow the party line or else? I can’t believe you actually believe the drivel you’re writing.
When I started in the high-tech writing biz, we limited shilling for sponsored products to the “new products” columns. We didn’t feature them. We were encouraged to use our best judgment and commonsense when writing lead articles.
I’m embarrassed to have been a member of the same profession. Ashamed. You should be too.
I take bunches of pictures in my house. I’m one of Those People who hangs stuff on her windows. Indian corn. Stained glass.
Dream catchers. Medicine wheels. No matter how bad a week I may be having, windows are a photo-op.
These are the only kind of pictures I can take regardless of the weather or state of my arthritis. Not surprisingly, I have quite a few of them. Good I like my windows. Oh, and then … there are dolls.
Maybe I should just give up, but I spent my career writing material to help folks use complicated equipment and sometimes very obscure software.
I should probably start by mentioning that I’ve fought this battle for long years … and was utterly defeated. About 7 or 8 years ago, high-tech companies, in a money crunch and driven by that bottom line that seems to be the only thing that matters anymore, began to eliminate technical writers. Entire departments were dismantled and eliminated. Jobs disappeared and what remained paid so badly it was insulting.
A decision had been made at the corporate level: YOU don’t need documentation. No matter how complicated or expensive the equipment or software you purchase may be, don’t need documentation. Companies provide the minimum the law requires or they can get away with. Quality is no object nor usability. Information is limited to basic stuff like how to install a battery and if you are lucky, where the compartment is.
I was a technical writer for about 75% of my career, the rest being divided between journalism, editing, promotions and advertising. But mostly, I wrote documentation and I though my work mattered. Probably naive, but I believe that if I documented a system, it should be well written, clear, organized, and useful., When a user needed to find something, it would be in the book and in the online help. It would be easy to find. I carefully avoided using mysterious search parameters that could be deduced via a psychic link to my brain. If you knew what you wanted, I made it easy for you to find it.
I was proud of my work. I still believe the fundamental goal of documentation is to make complicated things simple. Not necessarily easy because sometimes, the product was not easy to use, but that didn’t mean that it had to be hard to understand. My documentation was good for another reason: I used the product and tested what I wrote to make sure it was true. This testing makes the difference between a pile useless gibberish and a manual.
Thus, when you get something that appears to be documentation, stop and read it. Appearances are deceiving. Most “manuals” are generated, not written, and never checked for accuracy or usability. Such “manuals” are as likely to increase your confusion as provide illumination.
I bought a PEN EP3 camera from Olympus. Seven months and hundreds of photographs later, it remains one of the mysteries of my world. It takes wonderful pictures, and it has hundreds of functions. I haven’t the slightest idea how to find most functions and have no idea what to do with them if I could find them.
New digital cameras have a vast and overwhelming array of functions, most of which you or I will never use or need. I believe they are there entirely to impress us with the super high tech-ness of the equipment. I doubt that even the designers — especially the designers — expects us to actually use them. Which is good, because I don’t know what they are supposed to do anyhow or why I would need them. Ansel Adams didn’t need them. Neither did Edward Weston. Neither do I. But, the more you pay for a camera, the more of these obscure functions you get and I figure that the least they owe me is an explanation of what these setting do and how to find them.
I’m not sure whether to curse or say thank you. Maybe if Olympus provided a manual that explained these options, I’d be grateful, but that is not happening.
This is true of cameras, but the lack of documentation on your computer is actually worse … much worse because most of us depend on our computers. We need them to work and we need to have some control over the environment in which we work. Configuration of our computers to suit our needs is not a minor detail: it’s the difference between having a tool that does what you need and one which is a burden … an enemy with which you do daily battle.
I spent all last night — until dawn — trying to figure out how to turn off the touchscreen functions of my monitor. Before Mac users jump in and point out that it’s because Windows doesn’t work, that’s irrelevant and untrue. Windows works fine. It’s just that the company doesn’t provide any written documentation. There is embedded information in the operating system, but much of it isn’t logically arranged. It’s rather like looking for your car keys after you’ve dropped them someplace you don’t normally put them. You know they’re in the house, but where? It could be years before you find them..
On a new computer, you typically get an “introductory” video and that’s pretty much it. I watched it. It showed me in exquisite detail how to do what I already knew how to do.
Operating systems are designed to be used the way the system’s developers expect you to use it. If you prefer a different setup, trouble starts. The only way to figure out how to do something differently is to keep querying the system and hope you’ll stumble on the right key word — the word that will bring up the information you need. What is most frustrating is that you are sure it IS there, but whether or not you will ever find it is a different issue.
If you are sufficiently persistent and a bit lucky, you will eventually find a mystery menu after which you fix your problem in a few seconds.
Last night, I searched, searched again and again. It didn’t call Dell because I knew the support person wouldn’t know the answer either. They pretty much never do.
So I tried one word combination after another, recombining them in the hope that it would lead to a menu buried in the system. There had to be a way to deactivate touch input.
Around 5 in the morning, I found it. It took me less than 30 seconds to eliminate the problem that had been driving me nuts since I got the computer. Now, it’s a monitor. A great, high-definition, 23-inch monitor that’s a joy to work on and makes photo editing a pleasure. No more configuration by crawling insect. I am mistress of my virtual world at last!
A technical writers earns less than an entry-level developer. I understand the guys in India who provide telephonetech support work cheap, but I bet a tech writer would cost less than a network of telephone support no matter how cheaply they work.
Assuming you are under warranty and you can get through the voice mail maze … and further assuming you get someone who understands the problem and don’t get blown off because software is not part of your warranty (Note: If someone can tell me how, without using software, you can determine if you have a hardware problem, I’d like to hear it) … Round and around you go.
It doesn’t have to be this way.
Would it blow the budget to hire a competent technical writer to embed online help that will live on even after the warranty period is over? Wouldn’t it be nice to help users avoid needless aggravation and not wind up with angry, frustrated, exhausted, and homicidal customers whose problems remain unsolved?
Granting that many home users have a limited understanding of how their computers work and for them, it wouldn’t much matter what documentation you supply. Most problems result from insufficient understanding of a product or process. If you are talking about a novice user, perhaps more information wouldn’t help. But …
I’m not inexperienced and I still can’t find essential information I need to configure my monitor. Wouldn’t it be reasonable to expect a menu on the control panel that I could use to configure the monitor’s capabilities, not merely its resolution but any other functions it may have. Functions not available on a particular model could be grayed out. How about that?
There is nothing wrong with my computer that better organized and easier to find information would not solve..
Every issue I’ve had over the last 5 or 6 years was ultimately fixed with a few clicks of the mouse. The problem was never something broken. It was always lack of documentation.
That pisses me off. Because tech writers — even highly experienced ones — work pretty cheap. Users do need documentation, and not just for software and computers. We need documents that let us use our cameras and telephones and DVD players and all those other pricey little devices that we own and often, don’t know how to use. Online FAQs are insufficient.
This is an old battle I’ve already lost. I know it’s hopeless. I find it infuriating that I can barely figure out my telephone without customer support, so rather than spend time on the phone with customer service, I don’t use anything I can’t easily configure.
I had to buy a separate book on how to use Photoshop and another for my first camera. I was able to get some help from a fellow user of my new camera, but that only goes so far. For my PEN P3 camera, there IS no customer support nor any after market book. I depend, as Blanche DuBois said, “… on the kindness of strangers.”.
My camera will remain a mystery until someone writes a “Dummies” book for it. Hopefully I’ll still own the it when the book finally gets published.
It’s not fair. The reason they get away with it is because we let them. Think about it.
So how did I finally figure it out? The “monitor” menu should have been a gateway, but was useless. The only thing you can the “Monitor” menu lets you do is lower your screen’s resolution. That’s useless.
Finally, I typed: Touchscreen.
Up came something that I hadn’t considered. Flicks. Now, for me? That means the movies. Having never used it, I had no idea it had anything to do with the monitor or its touchscreen technology. Once I got to “Flicks,”, I started opening menus and voilà, there were two check boxes allowing me to toggle an option:
Enable finger as pointing device.
Do not allow finger as pointing device.
I un-checked the first one by checking the second. I clicked “Apply.” As the sun rose in the east, my problem was solved and I went to bed, to sleep, perchance to dream … of murder, destruction and vengeance.
After the Kindle HDX washed out, I had a hole where a small, portable web-capable device should be. With hospitalization soon, I wanted to be able to do small footprint basic computing. My laptop is great, but too big and heavy for a hospital bed.
I’ve been using the Dell Venue Pro 8 every day for the past few weeks. I no longer find myself shouting at it — big improvement. The real problems were solved when Dell installed new drivers. The rest of the issues have gone away as I’ve gotten to know the hardware and operating system.
I remain underwhelmed by Windows 8. It offers no advantage over Windows 7, at least to customers. My son pointed out it offers value to Microsoft by making everything proprietary. It blocks you from using applications not made specifically for Windows 8. Considering the whole advantage to Windows has always been its universality, this is a strange, self-destructive direction for Microsoft. They have a new CEO. Let’s see if he gets the company back on a sensible course. Otherwise, this will likely be my last Windows device. Sad, after such a long relationship.
Technically, you can run standard Windows applications on any Windows 8 machine, tablet or otherwise. Practically speaking, it’s not true. Some things run. Most don’t. The Venue 8 only lets you install by download, which eliminates a lot of my software by default. Most of the other applications I use on Windows 7 don’t run on 8 — or run so poorly it isn’t worth the effort. It’s ironic. Just as Apple is opening up their platform to all kinds of applications, Microsoft has gone the other way.
The tablet’s native software runs well. The email app is fine. IE runs smoothly. You better like IE because you won’t be using Firefox or Chrome — neither runs on the tablet. I’m not a big gamer, so the lack of games doesn’t bother me as much as it aggravates others, but still. Aside from Solitaire, there are no games. You can’t even get a download of Scrabble. That’s rough.
Photography apps? None worth the effort. I won’t be taking a lot of pictures using the onboard camera (which works pretty well), or uploading photographs to the tablet — even for viewing. There’s no USB port, no slot for an SD card other than one micro card which is an extension slot for memory.
If you want to play games, read books, watch movies, listen to music? The Kindle Fire HD (the old version, not the HDX), is just $139 from Amazon. It’s a far better choice for entertainment. Not as good for email and other Internet activities … but for entertainment, it’s a winner.
The Dell Venue Pro 8 is solidly built. It feels great in hand. It seamlessly connected to Netflix. Watching movies is easy. You can listen to music on Amazon’s Cloud Player, but it’s not straightforward. Microsoft really wants you to use its own software … but I find it confusing, complicated and lacking documentation or instructions, ultimately incomprehensible. It’s inexcusable to provide so little support.
The (free) copy of MS Office installed without a hitch. I don’t know if I’ll get out much use from it. That’s not what I bought the tablet for. I found a bunch of other useful small applications. Solitaire, a clock, calendar, alarm and stopwatch and installed them without incident. I uninstalled a few things too. Installation and uninstallation is really easy. And fast. If only there were more apps!
The speakers are great, though not terribly loud. Which is fine. I can use earphones if I need it louder. For such a little tablet, the graphics are fantastic. I watched “Jack Reacher” on Netflix and enjoyed it. My website looks great.
The cameras (1 front, 1 back) work but the lack of editing software limits their usefulness. It would be okay for Skyping — probably — but I don’t Skype, so it’s moot. The video camera seems fine as does the voice recorder, though I have little use for either.
It’s got a lot of bells and whistles, some of which I might use yet it’s missing important basic tools. Not being able to edit its own photos is bad, but not being able to upload my photos at all? Worse. All for the want of a USB port.
It’s good for reading (Kindle and maybe other reader apps), watching a movie on Netflix. I don’t know about other services but you can’t watch Amazon Prime. Or I can’t figure out how.
It’s good for quick emails. I’m disinclined to write much on a virtual keyboard. I can do small amounts of web editing but wouldn’t want to do more. But not because the tablet won’t. It loads this website fast and switches to editing mode with no problem.
The Venue Pro 8 is too small for web editing. It’s too small for a lot of things. My son has a 10″ device and he can do a lot more. The “OK” boxes and other targets on-screen are tiny. Even using a stylus, I miss as often as I hit. Fine editing is out of the question. That is not the fault of the tablet. I chose this size. I knew it would have limitations. I was right.
There are no after market accessories — yet. Well, there’s one, but it doesn’t work. I bought a secondary market keyboard — blue tooth — and returned it. It wasn’t broken, but you had to enter a generated key code. You couldn’t see the code because the virtual keyboard popped up and blocked it. By the time you got the keyboard out of the way, the code was gone. The codes are good for only 30 seconds. I don’t understand why they designed it like that. Just provide a printed code. Why make me jump through hoops to sync a keyboard?
Dell sells a keyboard that apparently works, but it’s $99. Too expensive. I’ll do without. I don’t know how well any blue tooth accessory will install. If it includes a “time out” code, it won’t. It’s a tactical rather than technical problem, but it stopped me.
If anyone wants to point out how I could use my iPhone, may I remind you I find an 8″ tablet too small. Do you think the iPhone would be better? Think before commenting.
What I like:
Good camera and video (but no editing tools)
Free Microsoft Office, email and other workaday stuff
No problem loading websites
Fast boot time; almost instant
Long battery life and short recharging cycle
Comes with a charger.
What I don’t like:
No USB port
No SD card slot
The cord is too short. Really, would it have broken the bank to add a foot and make it reach my desk from the electrical outlet? Serious inconvenience
No documentation. The PDF is just generated data. Useless
Windows 8.1 sucks
The graphical Interface feels like a bunch of pieces stuck together without a cohesive concept.