It’s Not Your Equipment … It’s a Lack of Documentation! – Marilyn Armstrong

Maybe I should just give up, but I spent my career writing material to help folks use complicated equipment and sometimes very obscure software.

I should probably start by mentioning that I’ve fought this battle for long years … and was utterly defeated. About 7 or 8 years ago, high-tech companies, in a money crunch and driven by that bottom line that seems to be the only thing that matters anymore, began to eliminate technical writers. Entire departments were dismantled and eliminated. Jobs disappeared and what remained paid so badly it was insulting.

A decision had been made at the corporate level: YOU don’t need documentation. No matter how complicated or expensive the equipment or software you purchase may be, don’t need documentation. Companies provide the minimum the law requires or they can get away with. Quality is no object nor usability. Information is limited to basic stuff like how to install a battery and if you are lucky, where the compartment is.

I was a technical writer for about 75% of my career, the rest being divided between journalism, editing, promotions and advertising. But mostly, I wrote documentation and I though my work mattered. Probably naive, but I believe that if I documented a system, it should be well written, clear, organized, and useful., When a user needed to find something, it would be in the book and in the online help. It would be easy to find. I carefully avoided using mysterious search parameters that could be deduced via a psychic link to my brain. If you knew what you wanted, I made it easy for you to find it.

I was proud of my work. I still believe the fundamental goal of documentation is to make complicated things simple. Not necessarily easy because sometimes, the product was not easy to use, but that didn’t mean that it had to be hard to understand. My documentation was good for another reason: I used the product and tested what I wrote to make sure it was true. This testing makes the difference between a pile useless gibberish and a manual.

Thus, when you get something that appears to be documentation, stop and read it. Appearances are deceiving. Most “manuals”  are generated, not written, and never checked for accuracy or usability. Such “manuals” are as likely to increase your confusion as provide illumination.

I bought a PEN EP3 camera from Olympus. Seven months and hundreds of photographs later, it remains one of the mysteries of my world. It takes wonderful pictures, and it has hundreds of functions. I haven’t the slightest idea how to find most functions and have no idea what to do with them if I could find them.

I grew up in a pre-digital world. I know F-stop, depth-of-field, shutter speed, aperture and focus, film speed and composition. I have a good eye. I’m no genius, but my pictures are pretty and I enjoy taking them.

He solves the problem the way most do: Automatic everything, then shoot.

New digital cameras have a vast and overwhelming array of functions, most of which you or I will never use or need. I believe they are there entirely to impress us with the super high tech-ness of the equipment. I doubt that even the designers — especially the designers — expects us to actually use them. Which is good, because I don’t know what they are supposed to do anyhow or why I would need them. Ansel Adams didn’t need them. Neither did Edward Weston. Neither do I. But, the more you pay for a camera, the more of these obscure functions you get and I figure that the least they owe me is an explanation of what these setting do and how to find them.

I’m not sure whether to curse or say thank you. Maybe if Olympus provided a manual that explained these options, I’d be grateful, but that is not happening.

I spent half our shooting time trying to find the menu to change the ISO.

This is true of cameras, but the lack of documentation on your computer is actually worse … much worse because most of us depend on our computers. We need them to work and we need to have some control over the environment in which we work. Configuration of our computers to suit our needs is not a minor detail: it’s the difference between having a tool that does what you need and one which is a burden … an enemy with which you do daily battle.

I spent all last night — until dawn — trying to figure out how to turn off the touchscreen functions of my monitor. Before Mac users jump in and point out that it’s because Windows doesn’t work, that’s irrelevant and untrue. Windows works fine. It’s just that the company doesn’t provide any written documentation. There is embedded information in the operating system, but much of it isn’t logically arranged. It’s rather like looking for your car keys after you’ve dropped them someplace you don’t normally put them. You know they’re in the house, but where? It could be years before you find them..

On a new computer, you typically get an “introductory” video and that’s pretty much it. I watched it. It showed me in exquisite detail how to do what I already knew how to do.

Operating systems are designed to be used the way the system’s developers expect you to use it. If you prefer a different setup, trouble starts. The only way to figure out how to do something differently is to keep querying the system and hope you’ll stumble on the right  key word — the word that will bring up the information you need. What is most frustrating is that you are sure it IS there, but whether or not you will ever find it is a different issue.

If you are sufficiently persistent and a bit lucky, you will eventually find a mystery menu after which you fix your problem in a few seconds.

Last night, I searched, searched again and again. It didn’t call Dell because I knew the support person wouldn’t know the answer either. They pretty much never do.

So I tried one word combination after another, recombining them in the hope that it would lead to a menu buried in the system. There had to be a way to deactivate touch input.

Around 5 in the morning, I found it. It took me less than 30 seconds to eliminate the problem that had been driving me nuts since I got the computer. Now, it’s a monitor. A great, high-definition, 23-inch monitor that’s a joy to work on and makes photo editing a pleasure. No more configuration by crawling insect. I am mistress of my virtual world at last!

A technical writers earns less than an entry-level developer. I understand the guys in India who provide telephone tech support work cheap, but I bet a tech writer would cost less than a network of telephone support no matter how cheaply they work.

Assuming you are under warranty and you can get through the voice mail  maze … and further assuming you get someone who understands the problem and don’t get blown off because software is not part of your warranty (Note: If someone can tell me how, without using software, you can determine if you have a hardware problem, I’d like to hear it) … Round and around you go.

It doesn’t have to be this way.

Would it blow the budget to hire a competent technical writer to embed online help that will live on even after the warranty period is over? Wouldn’t it be nice to help users avoid needless aggravation and not wind up with angry, frustrated, exhausted, and homicidal customers whose problems remain unsolved?

Granting that many home users have a limited understanding of how their computers work and for them, it wouldn’t much matter what documentation you supply. Most problems result from insufficient understanding of a product or process. If you are talking about a novice user, perhaps more information wouldn’t help. But …

I’m not inexperienced and I still can’t find essential information I need to configure my monitor. Wouldn’t it be reasonable to expect a menu on the control panel that I could use to configure the monitor’s capabilities, not merely its resolution but any other functions it may have. Functions not available on a particular model could be grayed out. How about that?

There is nothing wrong with my computer that better organized and easier to find information would not solve..

Every issue I’ve had over the last 5 or 6 years was ultimately fixed with a few clicks of the mouse. The problem was never something broken. It was always lack of documentation.

That pisses me off. Because tech writers — even highly experienced ones — work pretty cheap. Users do need documentation, and not just for software and computers. We need documents that let us use our cameras and telephones and DVD players and all those other pricey little devices that we own and often, don’t know how to use. Online FAQs are insufficient.

This is an old battle I’ve already lost. I know it’s hopeless. I find it infuriating that I can barely figure out my telephone without customer support, so rather than spend time on the phone with customer service, I don’t use anything I can’t easily configure.

I had to buy a separate book on how to use Photoshop and another for my first camera. I was able to get some help from a fellow user of my new camera, but that only goes so far. For my PEN P3 camera, there IS no customer support nor any after market book. I depend, as Blanche DuBois said, “… on the kindness of strangers.”.

My camera will remain a mystery until someone writes a “Dummies” book for it. Hopefully I’ll still own the it when the book finally gets published.

It’s not fair. The reason they get away with it is because we let them. Think about it.

So how did I finally figure it out? The “monitor” menu should have been a gateway, but was useless. The only thing you can the “Monitor” menu lets you do is lower your screen’s resolution. That’s useless.

Finally, I typed: Touchscreen.

Up came something that I hadn’t considered. Flicks. Now, for me? That means the movies. Having never used it, I had no idea it had anything to do with the monitor or its touchscreen technology. Once I got to “Flicks,”, I started opening menus and voilà, there were two check boxes allowing me to toggle an option:

  • Enable finger as pointing device.
  • Do not allow finger as pointing device.

I un-checked the first one by checking the second. I clicked “Apply.” As the sun rose in the east, my problem was solved and I went to bed, to sleep, perchance to dream  … of murder, destruction and vengeance.

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INSIDE LOOKING OUT, OUTSIDE LOOKING IN

Weekly Photo Challenge: Inside

light at the end of the hallway

Inside looking towards the light … then outside, looking in at the darkness. Inside and out. In and out. Inside outside.

Heritage Lights 13

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REVIEW: THE DELL VENUE PRO 8 TABLET

After the Kindle HDX washed out, I had a hole where a small, portable web-capable device should be. With hospitalization soon, I wanted to be able to do small footprint basic computing. My laptop is great, but too big and heavy for a hospital bed.

I’ve been using the Dell Venue Pro 8 every day for the past few weeks. I no longer find myself shouting at it — big improvement. The real problems were solved when Dell installed new drivers. The rest of the issues have gone away as I’ve gotten to know the hardware and operating system.

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I remain underwhelmed by Windows 8. It offers no advantage over Windows 7, at least to customers. My son pointed out it offers value to Microsoft by making everything proprietary. It blocks you from using applications not made specifically for Windows 8. Considering the whole advantage to Windows has always been its universality, this is a strange, self-destructive direction for Microsoft. They have a new CEO. Let’s see if he gets the company back on a sensible course. Otherwise, this will likely be my last Windows device. Sad, after such a long relationship.

Technically, you can run standard Windows applications on any Windows 8 machine, tablet or otherwise. Practically speaking, it’s not true. Some things run. Most don’t. The Venue 8 only lets you install by download, which eliminates a lot of my software by default. Most of the other applications I use on Windows 7 don’t run on 8 — or run so poorly it isn’t worth the effort. It’s ironic. Just as Apple is opening up their platform to all kinds of applications, Microsoft has gone the other way.

The tablet’s native software runs well. The email app is fine. IE runs smoothly. You better like IE because you won’t be using Firefox or Chrome — neither runs on the tablet. I’m not a big gamer, so the lack of games doesn’t bother me as much as it aggravates others, but still. Aside from Solitaire, there are no games. You can’t even get a download of Scrabble. That’s rough.

Photography apps? None worth the effort. I won’t be taking a lot of pictures using the onboard camera (which works pretty well), or uploading photographs to the tablet — even for viewing. There’s no USB port, no slot for an SD card other than one micro card which is an extension slot for memory.

If you want to play games, read books, watch movies, listen to music? The Kindle Fire HD (the old version, not the HDX), is just $139 from Amazon. It’s a far better choice for entertainment. Not as good for email and other Internet activities … but for entertainment, it’s a winner.

The Dell Venue Pro 8 is solidly built. It feels great in hand. It seamlessly connected to Netflix. Watching movies is easy. You can listen to music on Amazon’s Cloud Player, but it’s not straightforward. Microsoft really wants you to use its own software … but I find it confusing, complicated and lacking documentation or instructions, ultimately incomprehensible. It’s inexcusable to provide so little support.

The (free) copy of MS Office installed without a hitch. I don’t know if I’ll get out much use from it. That’s not what I bought the tablet for. I found a bunch of other useful small applications. Solitaire, a clock, calendar, alarm and stopwatch and installed them without incident. I uninstalled a few things too. Installation and uninstallation is really easy. And fast. If only there were more apps!

The speakers are great, though not terribly loud. Which is fine. I can use earphones if I need it louder. For such a little tablet, the graphics are fantastic. I watched “Jack Reacher” on Netflix and enjoyed it. My website looks great.

The cameras (1 front, 1 back) work but the lack of editing software limits their usefulness. It would be okay for Skyping — probably — but I don’t Skype, so it’s moot. The video camera seems fine as does the voice recorder, though I have little use for either.

It’s got a lot of bells and whistles, some of which I might use yet it’s missing important basic tools. Not being able to edit its own photos is bad, but not being able to upload my photos at all? Worse. All for the want of a USB port.

It’s good for reading (Kindle and maybe other reader apps), watching a movie on Netflix. I don’t know about other services but you can’t watch Amazon Prime. Or I can’t figure out how.

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It’s good for quick emails. I’m disinclined to write much on a virtual keyboard. I can  do small amounts of web editing but wouldn’t want to do more. But not because the tablet won’t. It loads this website fast and switches to editing mode with no problem.

The Venue Pro 8 is too small for web editing. It’s too small for a lot of things. My son has a 10″ device and he can do a lot more. The “OK” boxes and other targets on-screen are tiny. Even using a stylus, I miss as often as I hit. Fine editing is out of the question. That is not the fault of the tablet. I chose this size. I knew it would have limitations. I was right.

There are no after market accessories — yet. Well,  there’s one, but it doesn’t work. I bought a secondary market keyboard — blue tooth — and returned it. It wasn’t broken, but you had to enter a generated key code. You couldn’t see the code because the virtual keyboard popped up and blocked it. By the time you got the keyboard out of the way, the code was gone. The codes are good for only 30 seconds. I don’t understand why they designed it like that. Just provide a printed code. Why make me jump through hoops to sync a keyboard?

Dell sells a keyboard that apparently works, but it’s $99. Too expensive. I’ll do without. I don’t know how well any blue tooth accessory will install. If it includes a “time out” code, it won’t. It’s a tactical rather than technical problem, but it stopped me.

If anyone wants to point out how I could use my iPhone, may I remind you I find an 8″ tablet too small. Do you think the iPhone would be better? Think before commenting.

Summary

What I like:

  • Great graphics
  • Excellent sound
  • Good camera and video (but no editing tools)
  • Free Microsoft Office, email and other workaday stuff
  • Fine build
  • No problem loading websites
  • Fast boot time; almost instant
  • Long battery life and short recharging cycle
  • Comes with a charger.

What I don’t like:

  • No USB port
  • No SD card slot
  • The cord is too short. Really, would it have broken the bank to add a foot and make it reach my desk from the electrical outlet? Serious inconvenience
  • No documentation. The PDF is just generated data. Useless
  • Windows 8.1 sucks
  • The graphical Interface feels like a bunch of pieces stuck together without a cohesive concept.

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DELL VENUE PRO 8 TABLET – UP CLOSE AND PERSONAL | Serendipity

DELL VENUE PRO 8 TABLET – UP CLOSE AND PERSONAL

Not long ago, I chronicled my adventure with Dell Customer Disservice and Dell Technical nonSupport. A few days later, I wrote ASK A SIMPLE QUESTION, GET A SIMPLE — WRONG — ANSWER. The following day, my Dell Venue Pro 8 tablet arrived. Such a little package. Well, what did I expect? It’s just a wee bit bigger than a Kindle.

dell-venue-8-pro

Why Do I Always Have Be the Fixer?

Yesterday was computer fixing day. My son used to be a professional computer repair guy but has apparently forgotten everything he ever knew. He handed me his laptop. Seven hours later, it was running pretty well, though it could use a full reload of the OS which I’m not going to do. Still, I think it’s at least a working computer.

With all the jokes they make about Old People and computers, how come I’m the ONLY one in this 3-generation household who understands how computers work? How come, huh? I wanted to beat the kid (all 6’4″ 240 lbs of nearly bald 44-year-old kid) to death with that 15″ laptop. I’m definitely getting old and cranky.

Back to the Review (Already In Progress)

The Dell Venue Pro 8 is well-built. It has a lovely, solid, silky feel. It easily connected to the Kindle application and Netflix. Without a hiccup. Chrome, on the other hand, would not work and I gave up. Some battles aren’t worth the effort. The (free) copy of MS Office installed without a hitch too. Eventually I found a variety of other useful applications, a reasonable version of Solitaire, a clock, calendar, alarm and stopwatch and installed them too. I uninstalled a few things I didn’t have any use for. Installation and uninstallation is really easy. And fast.

The tablet wasn’t working quite as it should. It dropped its Internet connection each time it went to sleep and it wasn’t sensitive enough to touch.

This meant – OMG!!!! – another call to Dell’s tech support. I didn’t hesitate. I have learned that thinking about it will make the inevitably horrible experience even worse. Moreover, I have no intention of keeping the tablet if it isn’t going to work properly.

The problems weren’t big ones, but they were annoying. Mostly I like the tablet. Good speakers, exceptional graphics. Watched “Jack Reacher” on Netflix. Not bad. The sound isn’t as loud as I might like, but the quality is excellent and it has an earphone jack. The cameras (1 front, 1 back) work pretty well, even in low light. I haven’t tried the video camera or the voice recorder yet. Overall, it’s got a lot of bells and whistles I might really use (be still my heart).

Tech Support Again (Oy)

I am not going to go into details. Suffice to say, I was on the phone with this doofus for 4-1/2 hours. When the conversation started I had 2 relatively minor issues. After he fixed things (reinstalling the drivers, etc.), the tablet was dead. Unresponsive. He said he wanted to try one more thing. It was getting late, past dinner time and I said, “No, I’ve had enough. Either you put me on with someone who actually knows what needs to be done and can speak English well enough for us to understand each other (this guy not only didn’t speak English, he didn’t understand it either) or I swear I will return this tablet to Dell, explain that YOU are the reason why and never, ever buy anything from Dell again in this lifetime.” Which, if I didn’t get my blood pressure under control, might not be very long.

He threw in the towel and passed me to a Supervisor. Who spoke and understood English. And knew how to get the tablet up and running.

The secret of getting a dead Windows 8 computer up and running is 3 successive cold reboots. Third time, it goes into “self-repair and diagnostic mode” — the new version of Safe Mode.  Which doesn’t require a password. So finally, I was able to adjust the setting after which it began to connect automatically to WiFi. Problem solved.

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Next, I insisted I make the table NOT password protected. Which is when I discovered Windows 8.1 is still — as all Windows have been — a hack over DOS. It was comforting in a weird way. There was the old DOS prompt in its little black window, like an old friend. It meant I was not really learning a new OS. I was just learning to work around the changed GUI. I felt better.

Eliminating Password Protection

For anyone who wants to get rid of password protection in Windows 8.1, here’s how to do it:

(1) Use Search to find the command prompt. Start typing “Command” and before you hit the second “m,” you’ll see command prompt as a clickable link. Click it.

(2) Type: control userpasswords2

(3) Up comes a little window, a little window you’ve seen on every version of Windows since 3.1.

(4) UNCHECK “require all users to have a password,” then enter your password as requested. Exit all the way out and reboot. That should do it. Sometimes you have to do it twice.

Win 8.1 has the identical sub-structure as every version of Windows. Control panel, menus, SysConfig, Uninstall. It’s all there, buried a level deeper under a new — pointless and unattractive — user interface. You can change the interface using “Personalize” and make it less ugly.

My over all opinion of Windows 8.1 remains unchanged. It is not an improvement over 7. If anything, it’s a step backward. It requires significant relearning without offering any noticeable advantage to users. After you get the hang of it, it’s not hard to work with, but it’s unnecessary and adds an unfamiliar layer to what ought to be simple.

Summary

What I like:

  • Great graphics
  • Excellent sound
  • Surprisingly good camera and video
  • Useful apps that work and most of them are free
  • Feels nice to the touch with a fine build quality
  • Good battery life.

What I don’t like:

  • The cord is much too short. Really, would it have broken the bank to add a foot and make it reach my desk from the electrical outlet? This is a serious inconvenience, not a quibble
  • Horrible documentation. I’ve seen the PDF and it isn’t much more informative than the leaflet. It’s not that Win 8 is difficult. The documentation is totally inadequate
  • I don’t like Windows 8.1. Now that I can use it, it’s a lot of flash and dash. It isn’t an improvement over Windows 7 — quite the opposite. Sorry dudes. I still don’t understand why you took a good OS (Win 7) and made it harder to use
  • The graphical Interface is neither tablet or user-friendly. It doesn’t feel integrated or smooth. More like a bunch of pieces stuck together without a cohesive concept.
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WORCESTER WINDOWS

An old building is defined by its windows, their shape, condition and placement. This tenement in Worcester was probably a classic in its day. Now, it’s tired and needs a major facelift, yet the windows with their copper flashing intrigued me.

Windows-06

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Daily Prompt: Luxurious – Sunny, bright, warm

96-Luxurious-NK--036To me, this bright room, full of sunshine and warm colors with windows everywhere is the ultimate luxury … especially in the winter when the world tends to be cold and grey.

You must remember this … Techno Memories

I wonder if operating systems will be relevant a few years from now. Change has been a synonym for technology for the past 30 years or more. Change has driven the computer industry. Change is why we need to buy new software, hardware and operating systems.

Change can make things work better, but it’s not unusual to discover that your “upgrade” is a downgrade because what used to work no longer does. You pays your money, you takes your chances.

I grew to adulthood in a pre-computer society. I started working before cable TV, when encyclopedias were huge heavy sets of books and a computer was gigantic and needed a whole building for itself. It ran on punch cards and used machine languages – COBOL and FORTRAN. Decades later, personal computers were still just one step removed from a doorstop, floppy disks were 5-1/2 inches across and really flopped.

Those early machines (personal units, not mainframes) — I hesitate to call them computers — didn’t do much. They didn’t have hard drives. There was no software and no user-friendly interface. I don’t think the concept existed. No WYSIWYG. What you saw was a black screen with lurid green letters that made you feel like you were going blind after an hour or two.

Then everything changed. First there was Apple and then Windows. Windows didn’t work very well at first, but it got better. And even better.

In the beginning, there were different players in the marketplace and many more choices of operating system. Wang and DEC plus a crazy quilt of dedicated word processors and computers made by Commodore, Atari and many others. For a while, I had an Amstrad, a European machine that was almost a computer, kind an intelligent typewriter with a screen. It spit out paper.

Soon everything changed again. Computers started to really do stuff. Magic!

The speed of change accelerated. Technology was in hyperdrive. Then came a thing called the Internet. I had to buy and install Netscape to use it. After I got connected, there wasn’t much going on, but it was cool to just roam around. Mostly, you bumped into other people looking for something interesting. And then came AOL.

You could send electronic mail — email — if you had a friends with computers. You sent them messages over old copper telephone wires and everything happened in slow motion.

Just getting on to the Internet could take … well, let me put it this way. Turn on the computer. Turn on the modem. Go to the kitchen. Prepare dinner. Cook dinner. Serve dinner. Eat dinner. Clean up everything. By the time you got back to your computer, you might have actually managed to connect to something. Or not.

Then suddenly there were ISPs popping up all over the place. I got a super fast modem that ran at a whopping 2400 BPS! Imagine that. I worked in California from my home office in Boston. Cool! Telecommuting was the cat’s pajamas.

By the time my granddaughter was born in 1996, everybody had a computer or two. In her world, computers have always been fast, the Internet has always been the world’s shopping mall. Ebay and Amazon are no big deal.

At age three, she could run basic applications. For her, it’s like electricity was to us: something you use that is always there and always was. I’m sure she can’t imagine a world without it. It’s hard for me to remember that world and I certainly would not want to go back there.

For a brief interval, the rate of change slowed. We drew a collective breath and didn’t have to buy new computers for a couple of years. High speed connections arrived, though most home users didn’t have it right away. Everything kept getting faster and soon, with cable modems, no one could even remember what it was like to try to get onto the Internet using an old telephone line.

Every time you looked around, there was a  new generation of processors, bigger and faster hard drives, amazing super high-definition monitors and speaker systems to knock your socks off.

The Internet became a world-sized shopping mall and overnight, catalogue shopping became website cruising. The Internet was a world unto itself; I played bridge in real-time with a partner who lived on an island off the Pacific coast.

We have computers all over the house and what isn’t a computer is run by a computer or contains a mini computer … microwave ovens, smartphones, digital cameras and GPS units. I have three computers — in my office, living room and bedroom. My husband has two. My granddaughter has 3, but I think a couple of them don’t work any more. My son has two, my daughter in law has one but if she wants another, we have a spares and she can just grab one.

Eight computers are in daily use and only 5 people live here. I feel that we will soon need to get computers for each of the dogs. For all I know, whenever we are out, they go on-line and order stuff. I’m sure Bonnie the Scottie has at least a thousand Facebook friends.

A brief interruption of cable service leaves us wandering around like wraiths, without form or function. Five of the seven primary computers are less than 2 years old  so I figured we were set for a few years at least … but then everything started changing. Again.

Today, it’s all about “the cloud.” It’s still the same old Internet, but “cloud” is the “in” word for stuff stored on external servers. We’re going back to where we began, to using stripped down computers with no hard drives. Instead, everything is stored on someone else’s computer — out there. In the “cloud.” Our data might be anywhere. We have no way of knowing where it lives.

Am I the only one who finds this unnerving?

I can see advantages. When you eliminate memory sucking operating systems and cumbersome installed applications, your computer will run faster. Start-up is instantaneous because your computer doesn’t have to load services and applications. You don’t have to maintain and upgrade big expensive applications and volumes of data. You won’t need ever bigger hard drives, more memory and video RAM. You wind up with faster computers that are less expensive and easier to maintain. It’s a win-win, right?

Or is it?

How much do you trust your Internet service provider?

If your cable company has a bad day or the servers on which you store your critical data go down — even for a short while — you have nothing. As long as everything works like it’s supposed to, it’s hunky dory, but Murphy hasn’t left the building yet.

Whatever can go wrong, will go wrong, and will do so at the worst possible time.

Maybe it’s my age showing, but I would prefer to have data on hard drives that I control. That I own.

The idea of entrusting everything —  from my photographs to the manuscript of my book — to an unknown server somewhere in the world scares the Hell out of me. What if the building in which the server storing my stuff burns down? Gets hit by a terrorist attack? Taken down by hackers? You have no way of knowing what country your data is in, how stable its government is, or how good an infrastructure it maintains. You financial data could be in Pakistan, Indonesia, or Kuala Lampur. Or next door.

Is there a compromise possible? Because when I think about entrusting everything to a cloud, I begin to twitch.

How many times have you been unable to access a web page because servers are busy or crashed? The times when their — or your — servers are inaccessible because of maintenance, repair or upgrade. Or those ubiquitous hackers. What if you need a critical piece of data from a server while its offline? It does happen.

My bank was hacked and they had to send me a new card. Several places I shop — Land’s End, for one — were hacked and I had to redo my accounts because they’d been compromised.

If your ISP is down, you are out of business. If you think your cable company has you by the throat now, how much worse will it be if everything you need to run your life and business is dependent on their services? Facebook and Google already have trouble keeping up with the demands on their resources. How will they manage when they have thousands of times more data and tens of millions of users depending on them for everything from email and applications to data retrieval?

Those of you who are old enough to remember the great Northeast power blackout in the mid 1960s know what I mean when I say that overloaded systems can go down like dominoes. I am all in favor working together with my fellow human beings throughout the world, but at a certain point, when does inter-dependency make us excessively vulnerable?

If you put the world’s eggs in one basket, if the basket falls, that’s a hell of a lot of broken eggs. That’s not an omelet — just a mess.

I worked for more than 35 years in development. That was my world and although I’m not an engineer or developer, I know what’s behind a user interface. For example, modern word processors embed commands in text, but behind the interface, it’s entering the same commands I entered directly on the huge IBM mainframe by hand. It’s faster and prettier now. You get to see how your document will look when it’s printed, but it’s nothing but an elegant wrapping on an old familiar box.

My concern is not the graphical user interface (GUI) that overlays our computer (regardless of operating system), but that these new operating systems are designed to work with “The Cloud” … a meaningless term that represents servers located anywhere and everywhere. We don’t have to know where they are; they’re in the Cloud … kind of like Angels and God. We are being herded toward using external storage and we aren’t supposed to be alarmed that we have no control over it.

We use services consisting of server farms located somewhere on the planet. There is where we store our bank records, personal correspondence, photographs … everything. We use these servers directly when we use “the cloud,” but we also use it indirectly because that’s where our bank, our vendors, the places from which we buy goods and services store their data … or more to the point, our data as it pertains to them.

We assume the people from whom server space is leased are dependable, not criminals looking to steal identities and data … and their infrastructure is secure and won’t collapse from a power outage or hacker attack. And finally, we trust our ISPs to deliver the goods, keep us online so we can access the stuff we need.

Charter Communications is my cable company and controls my high-speed internet access, as well as my TV and telephone. I have difficulty controlling the wave of rage I feel when I think about them. How do you feel about your cable company, eh?

Even if the servers that store your stuff are safe, you can’t get there without a high-speed connection and that, my friends, means your local ISP … cable, telephone, satellite, whatever you use. They already have you by the short hairs. You are not independent and you rely on their services. Does that sound like a great idea? It makes me sweaty and itchy.

Anybody anywhere can build a server farm. It’s a great business that requires a bunch of servers, a climate controlled place to put them, and a few IT people to tend the equipment.

Where are these places? Most are in countries whose government is, by any standards, unstable — possibly dangerously so. How good is the infrastructure? Are they in the middle of a war? Are their electrical generating facilities dependable or sufficient? What protection against hackers do they provide? Are they trustworthy? They could as easily be a bunch of criminals and the data they collect is the mother lode.

I’m not comfy with the idea of entrusting a lifetime of my work to unknown, nameless entities. Google uses servers everywhere, as does Amazon. So does every other “cloud” provider. Your data and mine is unlikely to be in one place, either. It is broken into many pieces that are stored wherever it went when you saved it. You will not know and cannot discover where your data is, was, or will be.

I won’t get into how links and pointers let us retrieve data, but the potential for error, loss, and piracy is huge. So, I’m not buying into the Cloud, at least not for anything that really matters to me. Call me cynical, even paranoid … but I think that the computer-using public is buying snake oil. I want my stuff on my own drives. Use the “Cloud,” whatever it really is. But have good, dependable external drives too.

Or, as the Arabs say, trust in God, but tie your camel.

Try Windows 8.1? I think not.

I’ve given this thought. I reviewed the video from Microsoft. I read the FAQ. I’ve read the articles in ZDNet and anything else that seems to have detailed information. I watched the video a second time. I read the email you sent me and looked at the poll results. I still can’t find any advantage for me in using — or even testing – Windows 8.1.

I  don’t have a machine appropriate for testing anyhow. If I install it on a little notebook, the inadequacy of the machine would so limit what I could test I’m not sure I would learn anything meaningful. I couldn’t use such a little machine to run any important applications. I don’t even know if Chrome will run on 8.1. The information in the FAQ was vague.

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Installing and testing would steal time from other projects to which I’m already committed. Others things take priority. If I could install it on one of my real working computers and use it for regular stuff I do … no, I don’t think so. I’ve heard rumors. Ugly rumors. I’m not willing to risk my computers … or waste my time. In the end, I’m merely curious about the system. And that isn’t enough motivation.

Windows 8 does not appear to be a work-oriented operating system. I’m a work-oriented user. The Dell XPS tablet I gave my son runs RT and that’s fine. RT was designed for a tablet and it does well in that environment.

But what’s in it for me? A bunch of apps I don’t need and won’t use? I have no interest in or need for basic photo editing apps. I don’t need simplified anything. I’m way past grade school versions of real tools I’ve been using for years.

Who does Windows 8.1 target? Not me. You? Anyone out there?

I understand what Microsoft is selling. The problem? I don’t want or need it. It’s not a business environment. My wish list for a new operating system is for more and better business tools. Easily organized, searchable databases for graphics, photos, and documents. Tools to help me quickly locate files on huge hard drives. A better media player for audio.

I want an improved email client and a versatile calendar application I can share on a network. And I don’t want to lease or even buy it. I want it to be part of the operating system. I want dependable, easy access to the Internet and in particular, this website. I don’t like Internet Explorer. I hate being prevented from going where I want because my browser is a wimp. I’m not 12 and I don’t need to be protected from myself.

Microsoft urgently needs folks like me to test drive this operating system. They need core users — like me — to work with it, accept it, and enthusiastically endorse it. To talk it up on the Internet. To vouch for it to friends and co-workers.

Instead, we are the people most reluctant to try it and unless something dramatically changes are least likely to adopt it in the forseeable future.

XPS 10 Tablet Details — Dell Windows 8 Tablet - Dell

Does Windows 8.1 work? Probably with a lot of bugs. Eventually Microsoft will fix it. They usually do, though not nearly fast enough. Two very basic questions remain unanswered:

  1. Why should I switch to a new operating system that’s anti-intuitive, ill-suited to my needs, and requires I relearn basic computer tasks?
  2. What advantages does Windows 8.1 offer that might motivate me to use it?

The answers are “no reason” and “none.”

Two words: Why bother?

I have read every article, watched all the videos, played with my son’s RT tablet and I cannot see anything tempting — for my purposes.

Maybe in the future Microsoft will do something to change my mind. But far as I can tell, they don’t know I exist. Or don’t care. One way or the other, they’ve chosen to ignore me and everyone like me, effectively disenfranchising the whole class of business users. That’s a crazy choice for a corporation which depends on business clients. Mind blowing and well … dumb.

Does this mean that there’s no merit in this operating system? I’m sure it has value to someone, but it doesn’t have any to me, at least none I can find. And I’ve really looked. I want to want it. I want to like it.

Sorry, Microsoft. Not happening for me.

 

To try Windows 8.1 or not … THAT is the question!

I got an email from Microsoft asking me if I would like to try the new Windows 8.1. It came out in Beta today. I am not, as you probably know if you’ve been following me for a while, thrilled about Windows 8. I like Windows 7 and can’t see a single reason why Microsoft can’t support both a standard interface operating system — Windows 7 — plus their new tablet operating system, Windows 8. They have supported more than one operating system before and are doing it now. Why not let us — their customers — have an operating system with which we are comfortable and familiar? Why force us to relearn everything when we don’t (a) want to, and/or (b) don’t need to.

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I work on my computer. I process photographs. I blog. I edit. I write. I design. I don’t see what I have to gain from Windows 8. It seems to be aimed at stuff in which I have no interest.

But here’s the dilemma. I’m not the kind of reviewer who writes about products she hasn’t used. I wouldn’t put Windows 8.1 on any of the three computers on which I depend, but I have an entirely functional, if emaciated 10-inch Dell notebook. It doesn’t have much horsepower. But, it has a full Windows 7 operating system and it works. There’s nothing wrong with it except it was never powerful enough to do anything except light surfing and email.

Maybe I could install Windows 8.1 and use it for testing? It has a 1.7 GH board, just 1 GB of RAM, but a 320 GB hard drive, so it is a real, if slow, computer. I don’t use it any more so it’s just sitting in a bag getting old. What do you think? Should I give it a trial and see if there’s anything in Windows 8.1 I might like?

A Nifty 10″ Tablet: The XPS 10 is a sweet machine

Last week, in the wee hours of the morning … the darkest hours before the dawn … I ordered a Dell XPS 10 tablet that runs on Windows RT. Windows RT is not Windows 8, though they certainly belong to the same family. Kissing cousins. RT was designed as an operating system for a tablet. It does not let you install any standard PC software anymore than an iPad lets you install standard Mac software. It is a nifty tablet.

Dell XPS 10 Light Windows 8 Tablet

Immediately after I bought it, I went to the Dell website and read some dreadful reviews. Mostly I discovered people bought it expecting it to replace their laptop. They were disappointed. It is not a replacement for your laptop. When all was said and done, I knew it wouldn’t satisfy my mobile computing requirements, not because it is a bad piece of hardware or a bad operating system. It’s simply not what I need.

XPS 10 Tablet Details — Dell Windows 8 Tablet - Dell

So, I bought the Inspiron 14Z which only cost a little bit more and arranged to return the XPS 10 when it arrived. As it turned out, the day it arrived — the day before yesterday — Dell was upgrading their systems, so I had to wait.

Today, I called Dell, explained I wanted to return the XPS 10 because I didn’t believe it was right for me. He offered  me a $50 discount. I hesitated, then said, “No,” because I have already ordered another computer. I mean, how many computers do I need, really?

He offered me $100 discount, which also meant a refund of some of the sales tax … bringing the whole thing in for under $400. I had ordered a pretty high-end configuration, including the keyboard which doubles the battery life to 18 hours, and the 64 GB flash memory. And it came with Office RT installed … everything except Outlook.

“Maybe,” he said, “Your husband would enjoy it?”

I gave that some thought, but he really doesn’t need it. On the other hand, I have a son. I told Owen about the tablet. He could try it. If he didn’t like it, there would be no problem returning it.

The Configuration

  • XPS 10 Tablet - Windows RT
  • Qualcomm Snapdragon S4 1.5 GHz DC processor with 64GB Flash Storage, WiFi Only
  • XPS 10 Mobile Keyboard Dock – US English
  • 10.1″ HD Display (1366×768) with capacitive multi-touch
  • Microsoft Office Home and Student 2013 RT

I handed him the box, he opened it and set it up. It asked questions, Owen answered them. The email started working immediately. It took 5 minutes to figure out how to use the home screen, get into desktop mode, set up the weather and the maps (it has a fast GPS).

The keyboard has a great feel. It locks securely in place with a satisfying click. With keyboard attached, it becomes a small, well-built laptop. The keyboard is heavy enough to hold the XPS 10 upright so you can watch movies or videos hands free. The keyboard is 92% of full size, large enough for email and whatever documents you may want to create on it. If you have huge hands, well … you know who you are. For most of us, the keyboard is fine. The screen is bright and responsive, the speakers work.

And off he went to work, taking the XPS 10 with him.

By the time he got home, it was obvious that the only way that tablet was going back to Dell was if I pried it from his cold dead hands. He was in love.

What’s are the problems?

The cyber world has not embraced this tablet even though the XPS 10 is a great little machine. After using it, I think I understand the issues, the reasons people are not flocking to it, nor “taking” to any of the new Windows operating systems.

(1) Most people have no idea how to use them.

(2) Microsoft has failed to explain the capabilities and limitations of the operating systems. There’s a black hole of ignorance being filled with rumor, innuendo, and lies.

(3) Microsoft has done a terrible marketing job. Instead of reassuring customers, they adopted an antagonistic big brother attitude.

If you’ve heard this song before, feel free to join in the chorus. Touchscreen technology is not new. It has its place, but under the best circumstances, touchscreens become insensitive through use. Big, little, no matter how it’s made, touchscreens have a lifespan much shorter than non-touchscreens. If you get a few good years out of a touchscreen, you’re doing well. Not everyone wants to replace their equipment every two or three years. It’s not merely inconvenient. It’s costly.

Touchscreens are inappropriate and hard to use in a vertical position. Terribly hard on wrists and shoulders.

Fingers are not precision devices. The cheapest mouse, trackball, or stylus is more accurate and versatile. Not to mention easier to use.  Touchscreens in an office environment? Why? What advantage does it offer? Telephones? Okay, but I preferred the keyboard on the Blackberry. I hate my iPhone.

Cameras? I would prefer buttons and dials. When I’m shooting in cold weather I can barely feel my fingers much less hit tiny little points on a 3 inch LCD.

Tablets? Ah. The sweet spot. And the Dell XPS 10 is a fine example of how good it is when you marry two well matched technologies.

Customers have unrealistic expectations and are doomed to disappointment

After spending years trying to convince us — unsuccessfully — to believe that tablets (any tablet, take your pick, it doesn’t matter) will replace other computers, it isn’t true. Tablets are great for some things, useless for others. They are — not to put too fine a point on it — good for what they are good for, but that’s far from everything.

The propaganda that we don’t need our “big” computers and can do it all using a tablet  convinced many (most?) people to buy tablets expecting they would be using  it to do everything they used to do on bigger more powerful machines. If their primary computer activities are internet surfing, emailing, taking snap shots, Skype, playing music, listening to audiobooks or reading ebooks, it could be true. For the rest of us? Not really. It is a nice complement to bigger equipment, but not a replacement.

Last — far away from least 

Hire some technical writers to produce documentation so everyone can look stuff up.

Rumors to the contrary notwithstanding, we don’t want to call customer service to find out how to change the background on the screen. Make manuals as friendly as an average “Dummies” book and folks will use them. No manual for either new Windows OS is (thank you Benjamin Franklin, wherever you are) penny wise and pound foolish. There are professionals who know how to write this kind of stuff. I’m one of them. We work cheap. Hire us.

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Would it have killed Microsoft to include a manual for the operating system? Acquainting people with how (and why!) it works before they bought it would have saved a lot of negative feedback because RT works beautifully on a tablet. I wouldn’t want it on my desktop or laptop, but on the XPS 10? It’s great.

So, what can (and can’t) you do with this tablet?

You cannot install standard PC software on Windows RT. You can’t use a wired router. It only works on WiFi or 3G if you ordered it.

You can’t store all your files, but there’s cloud storage available. It has two USB 2.0 ports and a slot to install a mini SD card. You can access other computers and download music and other stuff. There’s a Kindle reader application. Netflix runs on it. Music sounds pretty good, as do voices.

Dell XPS 10 Light Windows 8 Tablet

My son could not figure out how to change the background and asked why they don’t include documentation? The Billion Dollar Question. They have a couple of booklets and probably somewhere on the system, a manual. I wouldn’t be optimistic about how useful the manual is. Most of them are generated by software, not written by the likes of me.

I bet most problems people have with the operating system(s) and tablet is not having instructions on how to use it and not understanding what they bought. I found it easy to figure out, but I have a tablet and I’m computer savvy.

What you can do on the Dell XPS 10

  • Email
  • Surfing the net
  • Playing music
  • Skype
  • Netflix and other movies
  • Take pictures
  • Play games (lightweight)
  • Light photo editing
  • Listen to audiobooks.

If you are a photographer, don’t expect to do serious editing. You can view your pictures, crop them, fix them up a little. You’ll have to save the heavy processing until you get to your other computer.

Dell’s XPS 10 comes with MS Office RT installed. You can do most office tasks, smooth as silk. I wish I had a legitimate excuse to get one for me, now that I’ve given it to Owen, but I don’t need it. For me it would be a toy. For Owen, it will take care of most of his computing needs. We occupy different places in the cyber world.

I am an old dog, but I can still learn a few new tricks. I apologize, Microsoft. It’s a sweet operating system and Dell has made a smooth, functional tablet with superb battery life and a fine keyboard. You can even attach a mouse if you want.

I like it. The XPS 10 is a sweet little machine. I can tell from the gleam in my son’s eyes and the way he keep saying “Cool!!”

- – -

Gadget saturation.

Pointy shoes hurt

When I was a young woman, I refused to wear pointy shoes. They hurt my feet. It took some hunting, but I found round-toed shoes. I wore comfortable sandals, even having them made for my feet — simple, flat and strappy. I owned boots with square toes made in England or Australia. I would not wear shoes that caused me pain.

I still won’t wear clothing I don’t like or is uncomfortable. I didn’t care about fashion when I was 20 and I care less today.

I am equally resistant to gadget fads. I’m geeky enough to understand the latest gizmos and old enough (and poor enough) to think long and hard if it would be useful enough to be worth the cost. What I buy, especially tech stuff, is driven by what I need rather than what’s new, trendy or sexy.  I don’t have an MP3 player because I don’t need one and I hate earphones. When I’m not near a computer, I use my Kindle.

Being unfashionable has advantages. It saves money. If you don’t need the latest thing, you need not replace your wardrobe when what was “In” goes “Out.” I have a pea coat  made for the U.S. Navy as warm and attractive as it was 35 years ago.

My computers were bought with an eye toward running everything I have now plus anything I might need in the near future. I bought computers with as much memory as I could get. I got the highest resolution monitors available. I bought fast hard drives and big external drives as back ups. I got the best video cards the machines would support, Blue-ray reader/writers, and sound cards to support any system I want to hook up.

If we aren’t hit by a tornado, tsunami, or earthquake, as far as computers go, I’m set for a while, a few years at least. And most everything is upgradeable.

“The sky is falling,” cried Chicken Little. “PC sales have flattened out!”

I’m surrounded by desktop and laptop computers that run smoothly and on which everyone depends. Meanwhile, ZDNet is predicting the end of the PC.  This deduction is worthy of Chicken Little or maybe, Turkey Lurky. Computer sales having flattened out while mobile device sales remain brisk from which the author concluded everyone will do everything on mobile devices. We no longer need hard drives or embedded applications. We can pick up apps from the app store and everything we need can be accomplished … on the telephone? iPad? Chromebook? Android tablet? Having made an earlier and even more baseless pronouncement that we don’t need dedicated GPS’s because you can use your telephone or iPad, I should not be surprised, but stupidity always surprises me. For some reason, I expect better of my peers.

Others have said we don’t need cameras. If you are a photographer, you’ve probably bumped into these people on forums. They don’t understand the difference between photography and snapshots. “We can take pictures just as good on our phones,” they shout. Shall I take their advice? I will just throw away my cameras, lenses, filters …everything. I mean, Hell, I have a telephone. What more do I need?

They have declared anything I use for work or art obsolete. However, before I start editing a 16 X 20 photograph on my telephone, there are a few issues to work out.

Who are these pundits?

In what world do these predictors live? Do they work? As in, for a living? Are any of them musicians, authors, or photographers? Book designers, engineers, developers? Accountants, financial advisors? Movie makers? Are they aware that most professionals rely heavily on powerful installed applications, like Photoshop, Acrobat, Framemaker and CAD?

Or are they kids who think playing games on their iPhone is the ultimate technological achievement?

People aren’t buying PCs because they have computers … and they don’t like Windows 8. I don’t like Windows 8. I want to like it. I just can’t.

Sooner or later, everyone has enough and they don’t need another, especially if buying a new one means having to relearn everything they already know.  Microsoft made a huge miscalculation when they banked on touchscreens as “the next big thing.” Hubris is dangerous, whether you’re a Greek demigod or a corporation. I think until they back off, Microsoft is in very troubled waters.

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You aren’t going to see a buying surge for microwave ovens or refrigerators either. People usually replace what they have when it no longer does the job. The market for expensive new toys is not limitless. One day, everyone will stop replacing their almost new cell phones with the next generation that has a new bell or whistle. Everyone who wants a tablet will have one, two or three of them.

Right now, almost everyone who wants a PC has one. Most have several. In this household, with 5 computer-using adults, we have 12 laptops, desktops and tablets. None is obsolete. Plus a couple that are in working condition but no one uses.

Like other families, we tight for money. Bad economy. We buy things, but only when something else breaks or becomes too old to do the job. We can’t afford mistakes.

A few years ago, we ran out of space for books. I bought Kindles for my husband, son, and me. Later, I got a Kindle HD Fire that plays audiobooks, music, videos, collects email and can be hooked up with Facebook and Twitter. It’s my compact media center and it didn’t break the bank. it’s not a full service computer, but I knew that before I bought it. I’m addicted to audiobooks. Since I no longer commute, listening has tied me to the computer in my office. The Kindle has freed me to roam.

But I still wanted a lightweight compact computer. My netbook was supposed to fill this niche, and it tried. Like “The Little Engine That Could” it mumbled “I know I can, I know I can.” The Kindle will do many of the things I did on my Netbook – which moved down the line to my daughter-in-law — but the Kindle isn’t a computer. It is what it is, so I got an Ultrabook. I also have an iPhone but don’t use it even for phone calls. I hate it, actually. I have yet to figure out what people find so great about it.

I took a long, hard look at Chromebooks, but lacking a hard drive, its limitations exceed its value.

Lies and suppositions

Not long ago, an equally ill-informed ZDNet author announced the death of dedicated devices, in particular, the GPS. The author (I use that word advisedly) surmised that since we all own tablets and smartphones and will use them for navigation. The idea of using iPads, iPods, or smartphones for navigation attaching a 10-inch or 7-inch iPad to my windshield is hilarious. Having tried my phone as a GPS, no thanks. I can barely understand what someone is saying on a phone call. As a GPS, it’s useless. I wouldn’t be able to read the map or hear directions. Just because a device has a technical capability doesn’t mean it really does the job.

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These same pundits have repeatedly announced the death of personal computers and the replacement of standard application with mobile apps. They y think free apps will replace everything. Really? Or do they believe that we are all going to sign up for expensive monthly subscriptions? I’m not. Are you? I can barely afford my current overhead: I’m not going to up the ante.

We don’t need no stinkin’ facts! 

Instead of professionals producing thoughtful articles about technology, we have a bunch of stooges for big corporations. They are not working for their readers. They are trying to sell us on whatever their sponsors want them to push. The articles are nothing more than slightly reworded corporate PR releases. I would say they are badly researched, but I no research is more accurate. How do I know? Because I used to be a tech editor. I got those releases too.

They got a PR packet, picked some information out of it, did a little tweaking, and voilà, that’s the article. If I’m going to just take the manufacturer’s word for it, I don’t need them.

I assume whoever wrote the last article saying we are all going to do everything on mobile devices has never tried to do anything working people need to do. He certainly never tried to do it on one of the devices he was touting. He probably thinks his telephone is a fine precision camera and he is welcome to his opinion so as long as he doesn’t ask me look at his pictures.

Anything that can do everything doesn’t do anything well.

In the realm of small dedicated devices, from cameras and MP3 players, to telephones, DVD players and book readers, dedicated devices perform far better than equivalent “add ons” to general purpose devices. A modern computers is not a dedicated device: it’s a platform with power to drive a lot of different things, rather like a big empty room. It does many things, but it won’t do everything well. You can use it as a TV, but sitting in your living room, feet up on the recliner and watching a movie on your big-screen TV is a more satisfying experience.

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You can use a computer as a GPS, but a small dashboard or window-mounted unit works much better. Nothing takes pictures like a good camera. Nothing reproduces music better than a sound system with quality speakers. Book readers are great for reading books and if you want to make music, learn to play an instrument.

I don’t want to read on my computer or take pictures on my phone. I am a photographer and I use a camera. If you are positive your iPad is just as good as a camera, if you believe your cell phone or android tablet is good enough to fill your picture-taking needs, you’re probably right. Don’t show me your pictures. Please.

I own cameras. I edit in Photoshop. I write books. I design books and I use Framemaker, the world’s most anti-intuitive software, but also the only software that does the job. In the ZDNet fantasy world, we are going to do everything on our telephones or tablets. Where do I fit into this portable society?

The answer is simple: I don’t. Maybe you won’t, either. Many of us have been declared obsolete.

“There’s an app for that!”

No, there isn’t. There is no app by anyone anywhere that can come anywhere near any version of Photoshop. There is no application other than Framemaker that will create indexes across chapters. For creating PDF books for reading online, you need Acrobat. What? You don’t need to do any of that?

I do. So do others. Spread sheets and other office applications need screen real estate. Before you declare the PC obsolete, you might want to try really working on a tiny devices you want to sell me. You’ll be shocked to discover a spread sheet is invisible on a telephone. You might be able to create a small one on a tablet, but if you are a serious number cruncher, you aren’t going to do it on an iPad or any other tablet. You may use a tablet to display the final result, but you won’t use it to do the work. If you are editing pictures, you’re not going to use a little screen on a pod, tablet, or telephone. You want a big high-def monitor.

Some people take their jobs and art seriously. They want real tools. If you think games are the height of technological achievement, get a job.

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How come people are still buying small mobile devices but not computers? Aw, c’mon. You know why. They don’t need another computer. If they do, they are hoping Microsoft will come to its senses and give us a real operating system before they have to decide what to buy.

Meanwhile, technology for telephones is changing fast too. Telephones are subject to more abuse than other devices. They get rained on, dropped, and sat on. Crumbs and coffee make the keys sticky. Touchscreens become unresponsive. But, people will not always buy a new phone twice a year. They’ll demand sturdier phones that are waterproof, dust-proof and shock-proof.

Eventually, everyone will have enough telephones, tablets, and other gadgets. No doubt there will be new gadgets, but if they want us to buy, they’ll have to come up with new needs. Otherwise, they will create sexy, cute and trendy gadgets and manufacturers will expect a rush to buy them but no one will care. They will be gadgeted out.

Computer sales will stay modest until the expensive high-powered laptops and desktops we recently bought break down or are obsolete. Are personal computers going the way of dinosaurs? Mine aren’t.

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No amount of salesmanship will convince me to buy stuff I don’t need or like.

I like gadgets. I like cool devices. If someone gives me a toy, I will play with it but I’m not going to spend a lot of money to get it. Free is my price on anything I don’t need.

It would also be great if magazines and journals that supposedly provide information to the trades would really do it. I resent them trying to sell me stuff. The only reason I read trades is for impartial information on technology. I can no longer trust what they say so, so other than finding out what’s new on the market, they are useless. They might at least test the products before they tell me how great they are.

- – -

Screams in the Night: The Rise and Fall of Windows 8

When Windows 8 was initially released, my first thought was “You’re kidding. Surely they don’t expect me to use that!” Yes, they really did. They seemed to be of the opinion that the future of computers would be touchscreens all the way. Which made me wonder if anyone at Microsoft had actually tried using a vertical touchscreen. Not a tablet or a tiny laptop, but a real, full-size 24″ high-definition touchscreen on a desktop. Because I sure had and it was not a happy experience.

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Touch screen is for tablets, not desktops — or even laptops.

I actually bought a big touchscreen PC more than two years ago. What a waste of money! Forget software issues. Software was not an issue. The concept itself is hopelessly flawed.

I bet you need a real world example, just so you know I’m not making this up or displaying uninformed prejudice against new technology. If you know me at all, you know I love new technology. I embrace technology. But I abhor “upgrades” that make things that were easy difficult. It’s just a way to grab more money from our already depleted wallets. More exercise for the credit card.

Following are a few good reasons and a possibly entertaining anecdote to explain why, if the future is going to be all touchscreen, I’m saying “no thanks.”

Upon installing and activating my exciting new 24″ touchscreen all-in-one desktop computer, I discovered:

1) Every time a mosquito landed on the screen, it reconfigured my computer. What a MESS. And a little spider crawling across? Oh my god! We live in the country. Yes, Virginia. There are ants, spiders, mosquitoes and other icky things. No avoiding them, not out here in the woods.

Sidebar: Huh?

As the shades of the evening drew on, I retired from my office and went to the living room to join my husband on the reclining love seat. There, with our smelly hounds and our popcorn, we settled down to watch a movie or a few TV shows. Eventually we noticed there was extremely loud heavy metal music playing. I thought my granddaughter, who lives downstairs, had friends over and I didn’t want to rain on her parade, so we patiently waited for the noise to subside. When she appeared at the top of the stairs asking us to turn down the music, I said … huh?

My computer had found a music channel. A heavy metal music channel. It had, apparently with the help of a music-loving insect friend, selected the channel, turned it up to full volume and was blasting it through the house. OriginalJPG

When I looked at the monitor, there were (literally) dozens of windows open. Such a busy little bug. And all my preferences had been changed. AND SAVED! Who knew our six or eight-legged friends were so computer savvy? I sprayed the office for things that crawl, fly and scurry, and grumped off to watch something on television, which is where I had begun. It happened again the following day, only this time, I knew from whence the problem originated and promptly went to deal with it.

The offending crawler, a small flying thing smaller than a mosquito, but bigger than a fruit fly, was sitting on my monitor, laughing at me. I swear he was laughing. I sought in vain for some way to reduce the sensitivity of the monitor or better, turn it off completely. It wouldn’t have mattered what software was being used. It was the touch sensitivity that was the issue, not the software. A very big strike against touch screens. Actually, I think it was a foul ball, double play, side out sort of strike if you catch my drift.

More Good Reasons to Not Get a Touchscreen on Your Next Computer

2) The physical position required to use a vertically positioned touch screen is total hell on wrists already suffering from carpal tunnel. We are talking SERIOUS pain, nothing minor. Every time I made any attempt to use it, I had to grit my teeth. I had to cut my fingernails all the way to the quick because I didn’t want scratches all over my monitor. I got the scratches anyhow.

3) Nothing I want to do works well with fingers. It is slow, imprecise, essentially useless. I am not going to use my fingers to work in Photoshop. I’m not going to finger edit a manuscript. If I wanted to draw, I’d use a precision tablet, not my index finger thank you. I couldn’t figure out under what circumstances touch sensitivity would be an advantage. There was not one single computer activity that could be done better with my fingers than a mouse. Not one. So exactly why was this “the way of the future?” Whose future? Not mine!

4) FINGERPRINTS. It’s taken me a very LONG time to get the screen clean again. It’s amazing how determined fingerprints can be. I still haven’t gotten it completely clean, but it’s closer each time I find a new lens cleaning formula and give it a try.

5) Fingers are much slower than a mouse. I can scroll. I can move all around, up down and sideways with a mouse quickly and precisely. About the ONLY thing I could do precisely with my finger was close a window. Press X. THAT I could do.

6) I finally disabled the touch input functionality. I spent an entire day searching for the menu until finally, at long last, I found it. After it stopped being a touch screen, life improved.

Win8 start screen

Then out came Windows 8. I almost broke a tooth I was so aggravated.

I do have a Kindle. Touch works fine on it, though I yearn for a way to scroll that doesn’t involve a finger and a real keyboard rather than poking one key at a time. Some of us actually know how to touch-type. We don’t type with our thumbs or index fingers. Ponder that.

So now I hear that “Windows Blue” (not its real name) is going to replace Windows 8 and will address issues we ignorant clods (AKA “users”) have with Windows 8. I do hope, among many other things, that they make it less ugly. I know usability is the big issue, but aesthetics matter when this dreadful, inelegant block of crayon colors is in my face day after day. If this isn’t the least attractive design ever put on a computer monitor, I don’t know what is. It would offend a first grader and I’m assured they like primary colors.

I live in hope of a better Windows operating system, a system designed for actually getting tasks done and the ability to do it all without having to relearn how to use my 4 computers. I live in hope.

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Geeks Speak, Consumers Say No

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So I’m sitting here reading a ZDNet article: Microsoft’s Windows 8 approach: Bold, arrogant, or both?

The argument is irrelevant.

Is Microsoft’s approach, which involves trying to force feed Windows 8 to unwilling users, bold? Arrogant? Stupid? Who cares? How about all three? What is over-the-top stupid — not to mention self-destructive — is trying to stuff an operating system down users’ throats when they obviously do not want it.

I bought a PC for my husband last night to replace his 6-year-old desktop. I ended up buying almost exactly the same computer, but with much more memory, hard drive space, graphics support … more of everything and blazingly fast, too. Ironically, it also cost less than the old desktop. Prices have come down a good deal in the past 6 years, at least for desktop computers.

Did I order a Windows 8 machine? No, I bought a Windows 7 machine because he would be lost in Windows 8 and so would I. He is not computer savvy and does not give a hoot about what’s under the hood of the OS nor does he care to learn. But he does need a computer with an up-to-date version of Word, PowerPoint and Outlook. He needs to be able to get on and off the Internet, receive and send mail, create documents, keep a calendar, and exchange files. He hates finger painting and will never use a tablet, prefers the comfort of his desk, the big flat screen monitor and full size keyboard.

If I’m going to be honest about it, so do I.  Laptops are fine, but some of us spend a lot of hours at the computer and we type faster and more accurately on a standard keyboard. I love my big bright HD monitor and for editing photographs, the laptop is never going to be first choice, even though it has the same software as my desktop. It simply means that my husband and I are probably always going to have both a desktop and a laptop and they will serve different purposes in our lives. That ought to be a plus for business since we end up keeping 4 computers for two of us (not counting Kindles and other small devices).

It ought to be easy to get an operating system with which we feel comfortable and familiar. We should not be forced to use something a corporation deems better. What in the world is wrong with supporting both Windows 7 and 8? It would hardly be the first time Microsoft has supported multiple operating systems. They supported NT and Windows for years and still support various versions of every operating system including Windows 8.

But Microsoft is bound and determined to do it their way, no matter what it costs. We are going to march to their drum beat. Or else. Or else we give up and buy a Mac? Switch to Linux? Wait a while until something else that will support our familiar applications comes onto the market? Are the marketing wonks at Microsoft so out of touch they believe they can force me to buy something I don’t want? What in the world makes them think that? As a side note, I should point out that what people do not like about Windows 8 is not how it works or anything complicated. They don’t like the user interface. I think it’s ugly, in addition to taking away familiar functionality with which I am comfortable. If they just made Windows 8 look and feel like Windows 7, it would sell. And yes, they could do it. They just don’t want to.

I don’t want to buy what they are marketing. Who will win? I think I will, or maybe, we will all lose. Because in this fragile economy, losing a few big players like Microsoft, Dell and other Microsoft dependent corporations would probably be that final nail in our economic coffin.

Meanwhile, collectively and individually, we aren’t marching to Microsoft’s drummer. We aren’t buying their act or their operating system. PC sales are falling through the floor. Microsoft stubbornly insists everyone will do it their way while we dig in our heels and say “Hell no!” They obviously don’t get it. They think it’s about technology, but it’s really about choice. It’s about comfort. It’s about freedom.

I’d have bought a different computer for Garry, but I refused to buy Win8. I don’t want it. Neither do most of the people I know. We are called consumers and it doesn’t matter how great Microsoft thinks their new OS is. They may even be right and it still doesn’t matter. If we don’t buy it, they are screwed. And so, in the long run, are we. They are being incredibly short-sighted, which I think is a special kind of stupid. How many computer companies have disappeared because they wouldn’t bow to the market?

Remember Digital Equipment Corporation? DEC was Massachusetts’ biggest employer and it is gone, baby, gone. By the time they finally realized that being better wasn’t selling their products, it was too late. Down in flames they went.

When I was a child and my mother tried to make me eat food she believed was good for me and which I did not want to eat, I clamped my jaws shut and refused. It didn’t matter how long I was forced to sit at the table. I would not eat it if I didn’t want it. No amount of coercion, coaxing, or arguments changed anything. I said no, I meant no. If my mommy couldn’t force me to eat the mashed potatoes, why does Microsoft think it can make me buy Windows 8? And what in the world makes them think they have the right to try?

It’s not about technology, oh ye geeks.

IT’S ABOUT CUSTOMERS AND WHAT THEY WANT!

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Technology: Not just cool toys

These days every time I read an article in ZDNet or any of the techno-blogs, they are casually talking about getting rid of the Windows desktop and making basic software subscription-based, something that will benefit the corporate bottom lines of suppliers of software, but which will hurt millions upon millions of users. They talk as if  subscriptions are no big deal. It may not be a big deal for them, but it’s a big deal to me and possibly, a lot of you too.

SnapIt-77Subscriptions are much more expensive than buying software, installing it and updating only when you really need a new version. Let’s look at a non-MS example. I have a license for Photoshop. This is expensive software that I need to be a serious amateur photographer. I do NOT make money at photography, but I love it, am pretty good at it and there isn’t any product on the market that comes near Photoshop in terms of what it can do and how well it does it. So, I decided to upgrade from CS5 to CS6. Previously, this has involved calling Adobe, giving my serial number and member ID, then paying them $200 plus shipping. They send me a DVD and we are done for the next few years.

This time, I spent over an hour on the phone explaining, over and over, that $49 per month to subscribe to Photoshop when I live on a fixed retirement income is impossible. That’s just about $600 a year for Photoshop. I don’t have that kind money to spend. Nor will I ever have it because that’s the meaning of “fixed income.” It means that the amount never goes up. Ever. You are lucky if it doesn’t go away, but you can be absolutely certain it will never be more.

Millions of people live on fixed incomes and many more survive on minimal incomes, yet they need computers and software. Students, retirees, disabled people and unemployed people trying to find work are among those millions. People whose incomes are not in the 6 digit realm, like teachers, policeman, firefighters. The clerks in your bank and the guy who fixes your car aren’t nailing down big figure salaries.

Computers are basic tools these days. You can’t apply for a job without a computer. You can’t submit a manuscript for publication or even try to find a publisher without a computer. Computers and electronic information and money transfer is basic to modern life everywhere on earth. An internet connection is essential. It is not less important to the elderly, retired, or to those with disabilities. To a disabled person, that high-speed connection is the difference between a life worth living and a living death.

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In the real world, many people … probably MOST people …. don’t have much (or any) slack in their budgets. They aren’t going to be able to pay for monthly subscriptions for software. I don’t want anyone to tell me about “free” apps.  Unless someone makes a lot more apps that do a lot more a lot better than the ones I’ve seen so far, there is no way they will replace the applications we use.  The developers and marketing wonks who tell us we can get an app for that don’t use those apps to do their own work. I guarantee they are using sturdy installed applications. I’ll bet they aren’t storing it all in a cloud either, that they have back up drives and servers to protect data and keep it under their own control. What a bunch of hypocrites these people are. How I resent how they toy with my life.

In one way or another over the past few years, I have been informed that being old and living on short money means I don’t need Photoshop. I don’t need Outlook. I don’t need cable television. I don’t need books. I don’t need email. I don’t need anything but generic medications and minimal health care. I should be grateful that I have food and a roof over my head. I don’t need a Kindle, a computer or a camera. I can buy my clothing second-hand, scrounge for medication. Whatever people with somewhat high incomes deem necessary for themselves is not necessary for me. Apparently when I retired — or in my case became disabled, life being neither fair nor predictable — I cashed in my rights to everything other than life itself and I’m not sure I’m entitled to that, either.

I have long known that corporation were heartless, but these computer guys have no moral compass either. Zilch. They have no idea why they do what they do, that software has a purpose. It isn’t an end in itself. It is intended to solve real problems for living human beings. It’s not just cool toys to play with or a way for them to make a good living.

These products and tools are important to users. Critical. The market for technology is not those who invent it. The market is everyone: people supporting families, struggling to feed a family on an income too small for the purpose. All the folks trying to survive hard times, to improve their living conditions, to get by with very little are the real end-users for all of this stuff. To make it inaccessible to any but the well-to-do is the equivalent of turning off our electricity and water and has much the same effect. Computers and software are not luxuries and haven’t been for years.

Having tools to make pictures, keep complicated medical and study schedules and many more life functions are not optional extras. Corporations, big software companies like Microsoft and Adobe, our so-called Congress, insurance companies are all playing with our lives. We don’t  matter at all except as a source of income for them.

SnapIt-79As for ZDNet’s contention that the corporate world will have to accept Windows 8 (the implication being that they have no choice in the matter), I have a news flash.  I’ve recently been visiting companies with whom I’ve worked in the past. They are switching to Macs. Entire companies are dropping Windows. Small companies right now because they aren’t as heavily invested in an operating system, but small organizations are the bellwethers for the big trends that follow. These groups are doing their development on Unix or Linux boxes — which is not new because they have been using them for development for years — and everything else on Macs.

Why I asked? Because they won’t touch Windows 8. They don’t like it. They won’t buy it. Just a little reality check for anyone listening. You cannot force people to adopt things they do not like, no matter how big and powerful you think you are. When you stop listening to your customers, your users, the people who made you big in the first place, you are likely to discover as so many others have before you that the world needs you a lot less than you thought. Where’s DEC? Where’s Wang? Where’s RCA? Westinghouse? They’ve either disappeared or been absorbed to become nothing more than a logo and a memory.

The business world is ripe for the plucking. They want an operating system that will run familiar applications as Windows did. Nature and business abhor a vacuum. I bet they are already circling. Not just Mac, but many others.

Earth to ZDNet: there is life on the planet! You might want to get back in touch with it.

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