Not long ago, I chronicled my adventure with Dell Customer Disservice and Dell Technical nonSupport. A few days later, I wrote ASK A SIMPLE QUESTION, GET A SIMPLE — WRONG — ANSWER. The following day, my Dell Venue Pro 8 tablet arrived. Such a little package. Well, what did I expect? It’s just a wee bit bigger than a Kindle.
Why Do I Always Have Be the Fixer?
Yesterday was computer fixing day. My son used to be a professional computer repair guy but has apparently forgotten everything he ever knew. He handed me his laptop. Seven hours later, it was running pretty well, though it could use a full reload of the OS which I’m not going to do. Still, I think it’s at least a working computer.
With all the jokes they make about Old People and computers, how come I’m the ONLY one in this 3-generation household who understands how computers work? How come, huh? I wanted to beat the kid (all 6’4″ 240 lbs of nearly bald 44-year-old kid) to death with that 15″ laptop. I’m definitely getting old and cranky.
Back to the Review (Already In Progress)
The Dell Venue Pro 8 is well-built. It has a lovely, solid, silky feel. It easily connected to the Kindle application and Netflix. Without a hiccup. Chrome, on the other hand, would not work and I gave up. Some battles aren’t worth the effort. The (free) copy of MS Office installed without a hitch too. Eventually I found a variety of other useful applications, a reasonable version of Solitaire, a clock, calendar, alarm and stopwatch and installed them too. I uninstalled a few things I didn’t have any use for. Installation and uninstallation is really easy. And fast.
The tablet wasn’t working quite as it should. It dropped its Internet connection each time it went to sleep and it wasn’t sensitive enough to touch.
This meant – OMG!!!! – another call to Dell’s tech support. I didn’t hesitate. I have learned that thinking about it will make the inevitably horrible experience even worse. Moreover, I have no intention of keeping the tablet if it isn’t going to work properly.
The problems weren’t big ones, but they were annoying. Mostly I like the tablet. Good speakers, exceptional graphics. Watched “Jack Reacher” on Netflix. Not bad. The sound isn’t as loud as I might like, but the quality is excellent and it has an earphone jack. The cameras (1 front, 1 back) work pretty well, even in low light. I haven’t tried the video camera or the voice recorder yet. Overall, it’s got a lot of bells and whistles I might really use (be still my heart).
Tech Support Again (Oy)
I am not going to go into details. Suffice to say, I was on the phone with this doofus for 4-1/2 hours. When the conversation started I had 2 relatively minor issues. After he fixed things (reinstalling the drivers, etc.), the tablet was dead. Unresponsive. He said he wanted to try one more thing. It was getting late, past dinner time and I said, “No, I’ve had enough. Either you put me on with someone who actually knows what needs to be done and can speak English well enough for us to understand each other (this guy not only didn’t speak English, he didn’t understand it either) or I swear I will return this tablet to Dell, explain that YOU are the reason why and never, ever buy anything from Dell again in this lifetime.” Which, if I didn’t get my blood pressure under control, might not be very long.
He threw in the towel and passed me to a Supervisor. Who spoke and understood English. And knew how to get the tablet up and running.
The secret of getting a dead Windows 8 computer up and running is 3 successive cold reboots. Third time, it goes into “self-repair and diagnostic mode” — the new version of Safe Mode. Which doesn’t require a password. So finally, I was able to adjust the setting after which it began to connect automatically to WiFi. Problem solved.
Next, I insisted I make the table NOT password protected. Which is when I discovered Windows 8.1 is still — as all Windows have been — a hack over DOS. It was comforting in a weird way. There was the old DOS prompt in its little black window, like an old friend. It meant I was not really learning a new OS. I was just learning to work around the changed GUI. I felt better.
Eliminating Password Protection
For anyone who wants to get rid of password protection in Windows 8.1, here’s how to do it:
(1) Use Search to find the command prompt. Start typing “Command” and before you hit the second “m,” you’ll see command prompt as a clickable link. Click it.
(2) Type: control userpasswords2
(3) Up comes a little window, a little window you’ve seen on every version of Windows since 3.1.
(4) UNCHECK “require all users to have a password,” then enter your password as requested. Exit all the way out and reboot. That should do it. Sometimes you have to do it twice.
Win 8.1 has the identical sub-structure as every version of Windows. Control panel, menus, SysConfig, Uninstall. It’s all there, buried a level deeper under a new — pointless and unattractive — user interface. You can change the interface using “Personalize” and make it less ugly.
My over all opinion of Windows 8.1 remains unchanged. It is not an improvement over 7. If anything, it’s a step backward. It requires significant relearning without offering any noticeable advantage to users. After you get the hang of it, it’s not hard to work with, but it’s unnecessary and adds an unfamiliar layer to what ought to be simple.
What I like:
- Great graphics
- Excellent sound
- Surprisingly good camera and video
- Useful apps that work and most of them are free
- Feels nice to the touch with a fine build quality
- Good battery life.
What I don’t like:
- The cord is much too short. Really, would it have broken the bank to add a foot and make it reach my desk from the electrical outlet? This is a serious inconvenience, not a quibble
- Horrible documentation. I’ve seen the PDF and it isn’t much more informative than the leaflet. It’s not that Win 8 is difficult. The documentation is totally inadequate
- I don’t like Windows 8.1. Now that I can use it, it’s a lot of flash and dash. It isn’t an improvement over Windows 7 — quite the opposite. Sorry dudes. I still don’t understand why you took a good OS (Win 7) and made it harder to use
- The graphical Interface is neither tablet or user-friendly. It doesn’t feel integrated or smooth. More like a bunch of pieces stuck together without a cohesive concept.
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I wonder if operating systems will be relevant a few years from now. Change has been a synonym for technology for the past 30 years or more. Change has driven the computer industry. Change is why we need to buy new software, hardware and operating systems.
Change can make things work better, but it’s not unusual to discover that your “upgrade” is a downgrade because what used to work no longer does. You pays your money, you takes your chances.
I grew to adulthood in a pre-computer society. I started working before cable TV, when encyclopedias were huge heavy sets of books and a computer was gigantic and needed a whole building for itself. It ran on punch cards and used machine languages — COBOL and FORTRAN. Decades later, personal computers were still just one step removed from a doorstop, floppy disks were 5-1/2 inches across and really flopped.
Those early machines (personal units, not mainframes) — I hesitate to call them computers — didn’t do much. They didn’t have hard drives. There was no software and no user-friendly interface. I don’t think the concept existed. No WYSIWYG. What you saw was a black screen with lurid green letters that made you feel like you were going blind after an hour or two.
Then everything changed. First there was Apple and then Windows. Windows didn’t work very well at first, but it got better. And even better.
In the beginning, there were different players in the marketplace and many more choices of operating system. Wang and DEC plus a crazy quilt of dedicated word processors and computers made by Commodore, Atari and many others. For a while, I had an Amstrad, a European machine that was almost a computer, kind an intelligent typewriter with a screen. It spit out paper.
Soon everything changed again. Computers started to really do stuff. Magic!
The speed of change accelerated. Technology was in hyperdrive. Then came a thing called the Internet. I had to buy and install Netscape to use it. After I got connected, there wasn’t much going on, but it was cool to just roam around. Mostly, you bumped into other people looking for something interesting. And then came AOL.
You could send electronic mail — email — if you had a friends with computers. You sent them messages over old copper telephone wires and everything happened in slow motion.
Just getting on to the Internet could take … well, let me put it this way. Turn on the computer. Turn on the modem. Go to the kitchen. Prepare dinner. Cook dinner. Serve dinner. Eat dinner. Clean up everything. By the time you got back to your computer, you might have actually managed to connect to something. Or not.
Then suddenly there were ISPs popping up all over the place. I got a super fast modem that ran at a whopping 2400 BPS! Imagine that. I worked in California from my home office in Boston. Cool! Telecommuting was the cat’s pajamas.
By the time my granddaughter was born in 1996, everybody had a computer or two. In her world, computers have always been fast, the Internet has always been the world’s shopping mall. Ebay and Amazon are no big deal.
At age three, she could run basic applications. For her, it’s like electricity was to us: something you use that is always there and always was. I’m sure she can’t imagine a world without it. It’s hard for me to remember that world and I certainly would not want to go back there.
For a brief interval, the rate of change slowed. We drew a collective breath and didn’t have to buy new computers for a couple of years. High speed connections arrived, though most home users didn’t have it right away. Everything kept getting faster and soon, with cable modems, no one could even remember what it was like to try to get onto the Internet using an old telephone line.
Every time you looked around, there was a new generation of processors, bigger and faster hard drives, amazing super high-definition monitors and speaker systems to knock your socks off.
The Internet became a world-sized shopping mall and overnight, catalogue shopping became website cruising. The Internet was a world unto itself; I played bridge in real-time with a partner who lived on an island off the Pacific coast.
We have computers all over the house and what isn’t a computer is run by a computer or contains a mini computer … microwave ovens, smartphones, digital cameras and GPS units. I have three computers — in my office, living room and bedroom. My husband has two. My granddaughter has 3, but I think a couple of them don’t work any more. My son has two, my daughter in law has one but if she wants another, we have a spares and she can just grab one.
Eight computers are in daily use and only 5 people live here. I feel that we will soon need to get computers for each of the dogs. For all I know, whenever we are out, they go on-line and order stuff. I’m sure Bonnie the Scottie has at least a thousand Facebook friends.
A brief interruption of cable service leaves us wandering around like wraiths, without form or function. Five of the seven primary computers are less than 2 years old so I figured we were set for a few years at least … but then everything started changing. Again.
Today, it’s all about “the cloud.” It’s still the same old Internet, but “cloud” is the “in” word for stuff stored on external servers. We’re going back to where we began, to using stripped down computers with no hard drives. Instead, everything is stored on someone else’s computer — out there. In the “cloud.” Our data might be anywhere. We have no way of knowing where it lives.
Am I the only one who finds this unnerving?
I can see advantages. When you eliminate memory sucking operating systems and cumbersome installed applications, your computer will run faster. Start-up is instantaneous because your computer doesn’t have to load services and applications. You don’t have to maintain and upgrade big expensive applications and volumes of data. You won’t need ever bigger hard drives, more memory and video RAM. You wind up with faster computers that are less expensive and easier to maintain. It’s a win-win, right?
Or is it?
How much do you trust your Internet service provider?
If your cable company has a bad day or the servers on which you store your critical data go down — even for a short while — you have nothing. As long as everything works like it’s supposed to, it’s hunky dory, but Murphy hasn’t left the building yet.
Whatever can go wrong, will go wrong, and will do so at the worst possible time.
Maybe it’s my age showing, but I would prefer to have data on hard drives that I control. That I own.
The idea of entrusting everything — from my photographs to the manuscript of my book — to an unknown server somewhere in the world scares the Hell out of me. What if the building in which the server storing my stuff burns down? Gets hit by a terrorist attack? Taken down by hackers? You have no way of knowing what country your data is in, how stable its government is, or how good an infrastructure it maintains. You financial data could be in Pakistan, Indonesia, or Kuala Lampur. Or next door.
Is there a compromise possible? Because when I think about entrusting everything to a cloud, I begin to twitch.
How many times have you been unable to access a web page because servers are busy or crashed? The times when their — or your — servers are inaccessible because of maintenance, repair or upgrade. Or those ubiquitous hackers. What if you need a critical piece of data from a server while its offline? It does happen.
My bank was hacked and they had to send me a new card. Several places I shop — Land’s End, for one — were hacked and I had to redo my accounts because they’d been compromised.
If your ISP is down, you are out of business. If you think your cable company has you by the throat now, how much worse will it be if everything you need to run your life and business is dependent on their services? Facebook and Google already have trouble keeping up with the demands on their resources. How will they manage when they have thousands of times more data and tens of millions of users depending on them for everything from email and applications to data retrieval?
Those of you who are old enough to remember the great Northeast power blackout in the mid 1960s know what I mean when I say that overloaded systems can go down like dominoes. I am all in favor working together with my fellow human beings throughout the world, but at a certain point, when does inter-dependency make us excessively vulnerable?
If you put the world’s eggs in one basket, if the basket falls, that’s a hell of a lot of broken eggs. That’s not an omelet — just a mess.
I worked for more than 35 years in development. That was my world and although I’m not an engineer or developer, I know what’s behind a user interface. For example, modern word processors embed commands in text, but behind the interface, it’s entering the same commands I entered directly on the huge IBM mainframe by hand. It’s faster and prettier now. You get to see how your document will look when it’s printed, but it’s nothing but an elegant wrapping on an old familiar box.
My concern is not the graphical user interface (GUI) that overlays our computer (regardless of operating system), but that these new operating systems are designed to work with “The Cloud” … a meaningless term that represents servers located anywhere and everywhere. We don’t have to know where they are; they’re in the Cloud … kind of like Angels and God. We are being herded toward using external storage and we aren’t supposed to be alarmed that we have no control over it.
We use services consisting of server farms located somewhere on the planet. There is where we store our bank records, personal correspondence, photographs … everything. We use these servers directly when we use “the cloud,” but we also use it indirectly because that’s where our bank, our vendors, the places from which we buy goods and services store their data … or more to the point, our data as it pertains to them.
We assume the people from whom server space is leased are dependable, not criminals looking to steal identities and data … and their infrastructure is secure and won’t collapse from a power outage or hacker attack. And finally, we trust our ISPs to deliver the goods, keep us online so we can access the stuff we need.
Charter Communications is my cable company and controls my high-speed internet access, as well as my TV and telephone. I have difficulty controlling the wave of rage I feel when I think about them. How do you feel about your cable company, eh?
Even if the servers that store your stuff are safe, you can’t get there without a high-speed connection and that, my friends, means your local ISP … cable, telephone, satellite, whatever you use. They already have you by the short hairs. You are not independent and you rely on their services. Does that sound like a great idea? It makes me sweaty and itchy.
Anybody anywhere can build a server farm. It’s a great business that requires a bunch of servers, a climate controlled place to put them, and a few IT people to tend the equipment.
Where are these places? Most are in countries whose government is, by any standards, unstable — possibly dangerously so. How good is the infrastructure? Are they in the middle of a war? Are their electrical generating facilities dependable or sufficient? What protection against hackers do they provide? Are they trustworthy? They could as easily be a bunch of criminals and the data they collect is the mother lode.
I’m not comfy with the idea of entrusting a lifetime of my work to unknown, nameless entities. Google uses servers everywhere, as does Amazon. So does every other “cloud” provider. Your data and mine is unlikely to be in one place, either. It is broken into many pieces that are stored wherever it went when you saved it. You will not know and cannot discover where your data is, was, or will be.
I won’t get into how links and pointers let us retrieve data, but the potential for error, loss, and piracy is huge. So, I’m not buying into the Cloud, at least not for anything that really matters to me. Call me cynical, even paranoid … but I think that the computer-using public is buying snake oil. I want my stuff on my own drives. Use the “Cloud,” whatever it really is. But have good, dependable external drives too.
Or, as the Arabs say, trust in God, but tie your camel.
I’ve given this thought. I reviewed the video from Microsoft. I read the FAQ. I’ve read the articles in ZDNet and anything else that seems to have detailed information. I watched the video a second time. I read the email you sent me and looked at the poll results. I still can’t find any advantage for me in using — or even testing — Windows 8.1.
I don’t have a machine appropriate for testing anyhow. If I install it on a little notebook, the inadequacy of the machine would so limit what I could test I’m not sure I would learn anything meaningful. I couldn’t use such a little machine to run any important applications. I don’t even know if Chrome will run on 8.1. The information in the FAQ was vague.
Installing and testing would steal time from other projects to which I’m already committed. Others things take priority. If I could install it on one of my real working computers and use it for regular stuff I do … no, I don’t think so. I’ve heard rumors. Ugly rumors. I’m not willing to risk my computers … or waste my time. In the end, I’m merely curious about the system. And that isn’t enough motivation.
Windows 8 does not appear to be a work-oriented operating system. I’m a work-oriented user. The Dell XPS tablet I gave my son runs RT and that’s fine. RT was designed for a tablet and it does well in that environment.
But what’s in it for me? A bunch of apps I don’t need and won’t use? I have no interest in or need for basic photo editing apps. I don’t need simplified anything. I’m way past grade school versions of real tools I’ve been using for years.
Who does Windows 8.1 target? Not me. You? Anyone out there?
I understand what Microsoft is selling. The problem? I don’t want or need it. It’s not a business environment. My wish list for a new operating system is for more and better business tools. Easily organized, searchable databases for graphics, photos, and documents. Tools to help me quickly locate files on huge hard drives. A better media player for audio.
I want an improved email client and a versatile calendar application I can share on a network. And I don’t want to lease or even buy it. I want it to be part of the operating system. I want dependable, easy access to the Internet and in particular, this website. I don’t like Internet Explorer. I hate being prevented from going where I want because my browser is a wimp. I’m not 12 and I don’t need to be protected from myself.
Microsoft urgently needs folks like me to test drive this operating system. They need core users — like me — to work with it, accept it, and enthusiastically endorse it. To talk it up on the Internet. To vouch for it to friends and co-workers.
Instead, we are the people most reluctant to try it and unless something dramatically changes are least likely to adopt it in the forseeable future.
Does Windows 8.1 work? Probably with a lot of bugs. Eventually Microsoft will fix it. They usually do, though not nearly fast enough. Two very basic questions remain unanswered:
- Why should I switch to a new operating system that’s anti-intuitive, ill-suited to my needs, and requires I relearn basic computer tasks?
- What advantages does Windows 8.1 offer that might motivate me to use it?
The answers are “no reason” and “none.”
Two words: Why bother?
I have read every article, watched all the videos, played with my son’s RT tablet and I cannot see anything tempting — for my purposes.
Maybe in the future Microsoft will do something to change my mind. But far as I can tell, they don’t know I exist. Or don’t care. One way or the other, they’ve chosen to ignore me and everyone like me, effectively disenfranchising the whole class of business users. That’s a crazy choice for a corporation which depends on business clients. Mind blowing and well … dumb.
Does this mean that there’s no merit in this operating system? I’m sure it has value to someone, but it doesn’t have any to me, at least none I can find. And I’ve really looked. I want to want it. I want to like it.
Sorry, Microsoft. Not happening for me.
- To try Windows 8.1 or not … THAT is the question! (teepee12.com)
- How to download Windows 8.1 Preview (gadgets4uinc.wordpress.com)
- Microsoft vs. Apple: Part 2, iOS 7 Beta 2 vs. Windows RT 8.1 Preview (rwoods716.wordpress.com)
- Windows 8.1 preview ready for download (kitguru.net)
- 7 reasons why Windows RT works (reviews.cnet.com)
- Microsoft Windows 8.1 preview version now available for download (ibnlive.in.com)
- Just what is Windows RT, anyway? (FAQ) (reviews.cnet.com)
I got an email from Microsoft asking me if I would like to try the new Windows 8.1. It came out in Beta today. I am not, as you probably know if you’ve been following me for a while, thrilled about Windows 8. I like Windows 7 and can’t see a single reason why Microsoft can’t support both a standard interface operating system — Windows 7 — plus their new tablet operating system, Windows 8. They have supported more than one operating system before and are doing it now. Why not let us — their customers — have an operating system with which we are comfortable and familiar? Why force us to relearn everything when we don’t (a) want to, and/or (b) don’t need to.
I work on my computer. I process photographs. I blog. I edit. I write. I design. I don’t see what I have to gain from Windows 8. It seems to be aimed at stuff in which I have no interest.
But here’s the dilemma. I’m not the kind of reviewer who writes about products she hasn’t used. I wouldn’t put Windows 8.1 on any of the three computers on which I depend, but I have an entirely functional, if emaciated 10-inch Dell notebook. It doesn’t have much horsepower. But, it has a full Windows 7 operating system and it works. There’s nothing wrong with it except it was never powerful enough to do anything except light surfing and email.
Maybe I could install Windows 8.1 and use it for testing? It has a 1.7 GH board, just 1 GB of RAM, but a 320 GB hard drive, so it is a real, if slow, computer. I don’t use it any more so it’s just sitting in a bag getting old. What do you think? Should I give it a trial and see if there’s anything in Windows 8.1 I might like?