DOGS FIND KITTEN BOWL UNDER-WHELMING

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Other people’s dogs are forever doing cute things. As far as I can tell, they always do their cute stuff when there’s sufficient light to get a sharp picture.

Not my kids. Uh uh. If they do anything cute, the camera is in the other room. Or the light is terrible. If I have a camera — as I did today — it’s inevitably the camera with the slow lens. The Olympus cameras with the fast lenses? They are in the camera case in my office. Down the hall.

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The quality of my doggy photography is dubious, to say the least. Undaunted, I still publish the pictures, out of focus and all. Because by golly, my dogs are adorable! It’s not their fault mom can’t get a clear shot of them. Well, it is a little. They could hold still and let me focus.

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Today Garry and I watched the Kitten Bowl. Before you say anything, I know, it’s stupid. But it was fun watching a bunch of cute kitties run around playing for three hours. Pointless and silly, but adorable. I took a few pictures of the terriers who were clearly underwhelmed by the event.

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I’ll be interested to see if they show more esprit de corps when AT&T’s puppy bowl comes around.

Yes, we’ll watch that too. We are total suckers for baby animals. If that’s the worst anyone can say about us, we’re doing just fine!

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TECH SUPPORT – WHERE “BAD” IS THE NEW “GOOD”

Bad customer and technical support is the new good. You only think it’s bad. The problem is your attitude. Or so they’d have you think.

YOU CAN RUN, BUT YOU CAN’T HIDE

Death cust servAll the big technology companies are working hard to save a few bucks. The competition is fierce. Every penny counts. Since executives won’t accept lower pay nor will stockholders accept lower returns, it’s customers who fill the cost-cutting gap.

In the race to be the cheapest, tech companies stopped including chargers with devices. No manuals. No system software. No reinstallation software. Short power cords that don’t go from an outlet to a desktop. No connector for printers, speakers or whatever. Everything you need to finish setting up costs extra.

Customer service was the first thing to go. They hired people who don’t know anything, don’t understand or speak English. For all I know, they don’t understand or speak Spanish either. They aren’t trained, don’t know the products. And since manufacturers no longer include documentation, you don’t have the option of taking care of it yourself.

No company — not cameras, computers or software — includes documentation. I became obsolete years ago when the industry decided no one reads the manuals. So they fired the tech writers, put some generated information in an online PDF. They figured customer service techs would handle the fallout. But they don’t. Many of us would be happy to fix minor glitches but have no alternative to spending our time on the phone, frustrated and angry.

THE PLAN IN ACTION

You can’t say they didn’t have a plan. The big corporations indeed had a plan. A bad one.Customer Service waiting

It was so bad, it was immediately adopted by everyone. Globally.

It’s not a Microsoft problem, a Dell problem, or any company’s individual problem, though some are more awful than others and a few are notorious. It’s a cross-industry problem, affecting virtually every organization in this country.

Bad is the new good. Because good is remarkable.

WOULD IT KILL THEM TO INCLUDE A MANUAL?

CustServCartoon In every industry, business, service — service support stinks. It doesn’t matter where you go. You’ll get the same lousy service. It’s the great leveler.

Sometimes, you get lucky. The guy or gal you connect with actually knows the product and you think “Wow, that wasn’t bad! Maybe it’s improving.” The next time, it’s the same old, same old.

AMAZON – THE BRIGHT SPOT

There is a bright spot. Amazon and Audible (a subsidiary of Amazon) still have terrific customer service. That could change any time on the whim of a company exec, but for now, it’s great.

It’s no accident I shop through Amazon. They offer really good service. You have a problem, they go out of their way to make it right. You need to return something? They don’t question you, make you jump through hoops.

I wish I could buy everything from them.

HELL IN A HANDSET

Remember junk mail? Now it’s spam in email and worst of all? It’s those phone calls from fake charities, surveys that are really sales calls, scammers, rip-off artists … and so much of it not even human. You get woken up at 7 in the morning by a machine telling you to hold for a real person. Does anyone really hold because a machine tells them to? I hope we aren’t that mindless yet. From the incomparable Beasley Greene … “Hell in a Handset”!

Beasley Green

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Although it seems a long time ago in a galaxy far, far away, it wasn’t too long ago when receiving a letter or correspondence through the post was greeted with excited anticipation. Now the sound of the letterbox and the sight of mail on the landing tends to be a portent to debt and threat –  ‘Your bill…’ ‘To be paid by…’, ‘You owe…’, ‘FINAL NOTICE’, ‘Summons to Court’, etc.

If it isn’t bills or requests for payment, it’s usually junk mail or menu’s from local takeaways. You no longer get letters from friends or lovers who you haven’t heard from in ages, those types of messages were replaced by email. That is until the spammers, hackers, marketers and account departments hijacked that outlet for private communication. Now most of your [non-work related] email is advertising, notification of pending bill payments or just total junk selling you pills, penis enlargements…

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