Our intermittent connection problem went critical. We had been having connection issues since before Christmas, but I thought it was an outside problem. Charter being Charter, as it were.
It took a bit of tracking down, but eventually, we realized that the old Linksys was in its sixth year, which for computer gear so critical to everything we use, is ancient. And it was failing.
Charter has been ramping up their broadband speed for the past year, so I knew it was likely the old router couldn’t handle the higher speed. But it was more than that. It was not broadcasting a strong enough signal. Diagnosis: Tired old router needs replacement and honorable retirement.
Amazon isn’t cheaper for everything, but for electronics, they usually have the best prices and selection. If you have Amazon Prime, they are offer the fastest delivery at no charge.
I’m a real fan of Amazon. They honor their promises. If you don’t get your package, they send another. If the product doesn’t work, they refund your money or send a replacement — your choice. They are nice when you call with a problem. Rather than go over to our local Best Buy or Walmart, we went online.
We were right. Amazon had great prices on a huge selection of routers. There were so many to choose from … and the technology has changed so much since the last time we installed a router … most of our time was spent trying to figure out what the descriptions meant, and which router was the right one for our house.
Owen said NetGear was easiest to install. Even though we’d been using Linksys for so many years. Since he was doing the installation, I saw no reason to argue the point.
We settled on NETGEAR AC750 Dual Band Wi-Fi Gigabit Router (R6050). At $81.99 plus tax, with free 2-day shipping, it seemed likely to do the job. We ordered it Saturday and surprise! It arrived this morning, Monday. No, I didn’t pay extra for speedy shipping. Amazon is very fast.
It’s installed. It took about an hour, including some hassling with the wireless printer and some more hassling with the Roku. There’s one more Roku in the bedroom I will have to reset plus three Kindles. Owen’s has hooked up his laptop and tablet. My three computers and Garry’s two are also up and running.
Do you think we have enough wireless stuff around here?
The router works really well. No dead spots in the house anymore! Not one, not anywhere. Finally, we have full coverage through both floors and in every room.
What could NetGear do to improve the experience? Provide better instructions!
Every problem we encountered was not a problem. It was just something for which no instructions or explanation is provided. I know everyone thinks tech writers are obsolete. I AM a tech writer. But seriously, folks. How much could it cost to hire a tech writer for a couple of days to write proper, English-language instructions? We work cheap!
Reading through reviews on Amazon, I’m betting 90% of the complaints were failures to understand what to do. Better instructions would solve the problem.
Can you say “Happy Ending?” Sometimes, things work out better than you expect. This is one of those times!