Soon, no one will fly unless they have no choice. The financial “bonanza” airlines have seen will diminish. Vacations involving flights will sink to the bottom of the pile — and are already doing so.
We know many people who won’t fly. We are two of them. Between TSA and the airlines, it’s horrible, more like torture than vacation. Every day, more people say “NO PLANES. NO THANKS.” When the numbers start piling up, watch how quickly the airlines will shift position.
You can’t continuously mistreat the majority of your customers without a payback. It always comes. Sooner or later.
Dr. Dao received exceptional treatment, but passenger abuse is built into the airlines’ business model.
Dr. Dao received exceptional treatment, but passenger abuse is built into the airlines’ business model. While the videos of security cops dragging a bloodied physician down the aisle of a United Airlines plane clearly shocked the millions of people who viewed them, my guess is that, at some level, it didn’t surprise them. Indeed, the reason the videos were so damaging to United—and at some level, to the entire airline industry—is that everyone who’s flown in coach during the past several decades knows that the welfare of airline passengers, save for those who fly first- or business-class, is the least of the airlines’ concerns.
The systemic abuse of those who fly coach has become the sine qua non of the airlines’ business model, as the incessant shrinkage of the seats and legroom afforded passengers clearly attests. “The roomiest economy seats you can book on the nation’s four largest airlines,” according to Consumer Reports’ Bill McGee, “are narrower than the tightest economy seats offered in the 1990s.” Maverick airlines that try to market themselves as more customer-friendly have been compelled to revert to the industry’s dismal norm.
JetBlue did indeed offer coach passengers more space, partly because many of its planes didn’t devote space to a first-class cabin. When Wall Street analysts condemned company management for being “overly brand-conscious and customer-focused,” however, the airline deposed those executives and in came a new team, eager to install first-class accommodations up front even if it meant squeezing the saps in coach.
The rest of the story on Alternet: Flying the Bloody Skies @alternet