Every time Windows 10 does an update, it knocks my printer out. Not just offline, but off. It stops working. Add to that the small matter that Charter/Spectrum has been down for hours a day for nearly a week which I’m sure doesn’t help.
We don’t use our printer much, but it’s not even two years old. Very little mileage.
Usually when it decides to stop working, I reboot it and it figures out what its supposed to do. This time, it wanted a password (which it has never had). The printer apparently got the message and spit one out, but when I entered it, I was the password was too old. They are only usable for 90 seconds and it takes me more time than that to run up and down the hallway. Since I kept getting messages from HP saying if I need help, I should call them, I called them.
Printer with paper
I should have known, when they first locked up my telephone line and I had to reboot it before we could have a conversation, that this wasn’t going well. When we finally connected, I shlepped my laptop to the room where the modem, router, and printer live. And awaited instructions.
She started explaining how to find the menu.
I told her I know how to find the menu. She explained she was merely trying to “educate me.” I said I was well-educated and could she please tell me what to do to get the printer working. She asked me to “please wait a minute” and came back to tell me that it would cost me $99.99 for their kind assistance. Including downloading a whole new set of drivers which I knew I could get for free from their website or Microsoft. If I needed them. Which I didn’t.
I pointed out the printer had cost twenty dollars less their “repair” price and that was when I bought it — brand new — slightly more than a year ago. She said I could go to some local guy for repairs. Except we both knew the printer wasn’t broken and this was a software glitch. I told her to advise the company for which she works to go screw itself and hung up.
I went back. Deleted the printer. Rebooted the computer. Added the printer as new. It found the printer and asked for a password. I gave it whatever the printer had spit out. It told me that hadn’t worked, to try something else. I had no idea what else to try, so I deleted the password file, clicked “Add A New Printer” again — and instead of asking for the password, it simply installed the printer. Then sent me a test page and began to work as it had before.
Either the password worked, or it had never needed one. It hadn’t needed one in the past … and their solicitations to call for help was a cheesy way to get a few extra bucks for a company whose computers are selling poorly.
With good reason. The only computer I ever threw away in disgust was an HP. This is the company which believes in bloatware to the max. It had so embedded this crap in their system, I couldn’t make the computer usable. I gave up. Bought a Dell. I’m still buying Dells.
The only thing I’ve bought from HP since then — during a full twenty years period — is this printer which I picked up at Wal-Mart. When I get the next printer? Back to Canon or maybe Epson. HP has permanently unsold me on HP for anything. Ever.
A hundred dollars? To tell me how to use their printer? I bet all they would have done is tell me to do exactly what I did, except they would have downloaded a bunch of new drivers I don’t need.
And, in the end, I ordered a printer that would work in Windows 10. It was not an HP. Twice ripped off? I’m done.
A top-notch job of convincing me to never use any of their products. Way to go HP!