Yesterday was a long day. Between the telephone all morning trying to arrange a simple doctor’s visit — then going off to find out if I have cancer again (if you’ve had it once, you always wonder if it will come back), I was well and truly done by the time I got home.

I know I must be improving, though. A year ago, a day like today and I’d be barely able to crawl into bed. Now, I can manage to put together dinner, even eat dinner. I’m tired, but I’m still human. It may not seem like much to you, but it’s a big deal for me.

Garry thought I should write to the hospital and tell them it had a few issues it needed to address. It’s the only big hospital in the county and it is important not only to us, but to every family in the area. It’s not like Boston where you have 20 good hospitals at your doorstep.

I agreed with him in principle, but quickly discovered UMass doesn’t actually have an area were you can comment about “customer service” issues. The internet is full of complaints they’ve yet to answer. There are a lot of people upset about it. It’s infuriating to have just one really good local hospital and so many problems. There’s no reason for it, either.

They have a serious communication problem.

So I wrote to the head of the hospital and its PR consultant. I casually mentioned Garry and they casually called me back in less than half an hour. I’m pretty sure I’ll get to see a neurologist. Pretty sure. Not positive, but at least I feel I have a better grip on it.

Between UMass Memorial, Dana-Farber, and a trip to the grocery, we came home beat. I believe this was a productive day, but I am exhausted. Every part of me hurts.

I’m going to need a long sleep to get myself glued together again.

The best news of the day? We have flowers. Crocuses and the shoots of day lilies to come. And it was warm enough to go out in a light jacket. Spring really is coming, finally. I have proof!

Categories: Customer Service, Flowers, Health, Media, Medical, Photography

Tags: , , , , ,

10 replies

  1. Your crocuses are gorgeous, Marilyn. I’ll have to take a walk around and see if ours are out. It’s raining again so I’ll try later.


  2. Sorry about your long day. I saw crocuses too! two of them, up in NH. It was 60, which was great since the forecast had said 50. I hope Spring is finally here…


  3. We do have a number of big hospitals where I live (including one in my hometown, which people avoid if at all possible), so the face of customer service is at least given, even if it’s mainly for show. The hospital I get my kidney stone X-rays taken at likes to surprise me every so often after the procedure with a smiling supervisor who comes in the room to ask if I’d like to answer a quick customer service survey. These, like the surveys you’ll find at the bottom of receipts at many merchants and restaurants that offer you some gimmick prize for taking, have nothing at all to do with customer service and are merely another method for the corporate brass to use to evaluate their employees (I’d wager over half of all customer complaints at any business are out of the employees’ control). Anyway, the first question I always get asked is if I remember the name of the lady at the receptionist’s desk and the tech who did my X-ray. Are you serious? I don’t know the names of half the people I’ve worked with for years. Just a bunch of BS in the guise of customer service, which no big business has the time or budget for these days…


  4. “Crocuses” ?? must be Spring? Still snowing here.

    Hope you’re going to be OK.


  5. I told you spring will return spiting the snow. These problems with the hospital are annoying to say the least.


  6. Are these crocuses still in the ground or did you pick and arrange them? They are spellbindingly beautiful..both shots. I do hope you get your appointment and that your results are good, my friend. xo J


  7. So glad to see you have crocuses — they have been a long time coming, but they’re a good sign that spring is nearing!


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