I got a note today telling me that our appointment with the pre-op people on July 9 didn’t appear to exist. UMass has communication problems. No one seems to talk to anyone else around there.
For an entire year, I tried to get an appointment with a medical oncologist for a checkup on my (at that point) relatively recent bout with two different forms of cancer. It never happened.
Every time I got close to the appointment, the doctor’s office called to tell me he had a meeting and I had to reschedule. It happened six times, after which I changed medical plans and went back to a facility that always took care of me.
I never saw the neurologist either. When I got there, they told me I didn’t have an appointment. When I got home, they called me to ask me how come I missed my appointment.
I managed to survive those two experiences, but this is a pre-op for Garry’s cochlear implant. I have no more patience to deal with this nonsense. I don’t know what their issue is, but they need to fix it.
I called everyone and got disconnected. Finally, I called the hospital’s general directory and got someone who connected me to the actual doctor’s office and she said she was sure we had an appointment and connected me with the secretary in the office and she said she was also sure we had an appointment. Which means that there’s nothing more I can do.
I have no doubt about the skill of the surgeons or the medical abilities of the team, but I am deeply dubious about the hospital’s ability to manage simple communications with each other.
So kudos to me for spending my entire morning calling a hospital, getting disconnected, and continuing to try until I finally got answers which I hope turn out to be the RIGHT answers.
Grant me a small indulgence as I struggle to get what’s left of my temper back under control because this drives me nuts. I figure when you make an appointment and you show up for that appointment, the next thing to follow will be seeing the doctor (or whoever you are supposed to be seeing). Eventually, someone will tell you what — if anything — they have found.
This has not been the case with UMass Memorial and I don’t understand it. I’m still breathing heavily.
Up in the air, Junior Birdmen. Up in the air, upside-down.