I really hate insurance companies. I would have hated them earlier in life, but I didn’t have as much to do with them as I’ve had recently. I should mention that I actually am very fond of Blue Cross. They are about as friendly, cooperative, flexible, and civil as anyone I’ve ever dealt with. I get on the phone mad but by the time I get off, I’m in a better mood. Imagine that! They actually make me feel better!
They are an exception, however. When Elizabeth Warren said she didn’t know anyone who liked their insurance company I thought of Blue Cross. THEN I thought about MAPFRE and my lip curled. Grrrr.
So Friday afternoon, I get the mail and one of the items in it is a cancellation notice from my car insurance. Considering that I’ve been paying them relentlessly since this month’s bill came due, I’m baffled. I don’t think anyone at this company knows how to update the computer. Each month, I get a different bill. Not a few pennies. Hundreds of dollars. Sometimes steam blows out my ears and I find myself as sharp-tongued and irritable as I ever get.
They never say they are sorry. These folks were, as John Wayne used to say, “brought up wrong.” They don’t get the whole “word’ thing. They think saying “Hey, sorry for the mix-up. Hope we have it worked out now.” How hard is that? Civility is the oil that keeps life flowing smoothly. Like greasing the wheel.
I’m a chronic over-apologizer. If I accidentally bang into a chair, I will probably apologize to it. It can’t hurt even if it doesn’t help much. You learn this stuff as a kid. When it doubt, say you’re sorry. It costs nothing and it makes people feel better. One “I’m sorry” can stop a lawsuit before it happens. A doctor once pointed that out to me. If you just say, “I’m really sorry that happened,” it’s what most people are really looking for. A simple apology. An acknowledgment they were right — or at least not wrong.
But corporations, insurance companies? They don’t apologize unless you are in the process of buying a lot of product, in which case good manners flow like oil — until the deal is made. Then, back to normal.
That’s how come Medicare for all will work. Medicare is really easy to work with. They answer the phone. IN-PERSON no less. And they know their business. The phone gets answered 24 hours a day.
They do their best to help you, find a way around your problem. They aren’t there to make life harder and are pleased when they can do you a good turn. Just the nice manners and kind attentions will make everyone glad to jump on-board.
That’s the way Medicare will feel. It’s almost like you can finally take a deep breath after holding it in for a long time. I’m still not sure why everyone is in such an uproar about it. It will go fine. Smooth as butter on toast.