What our Coronavirus and riot-plagued world does not need is even more pointless intolerance. There’s no excuse for not using a modicum of civility when dealing with others, especially in the workplace. It doesn’t matter how bad a day you’ve had. Do you know how bad the day of the person you are working with has had? Did you ask? Did you even think about him or her as a person?

We have all been living through the tensest, most frustrating, angst-riddled period since the Civil War. With the way things are going, we could be rerunning the Civil War soon.

In my 40+ years on the TV news trail, I’ve been verbally assaulted by every kind of minority. I understood it was part of my job. Many people seemed to figure it was okay to shoot the messenger.  Early on in my career, I was warned to have thick skin if I wanted to succeed.

That thick skin was tested many times. I was taunted by Black people who called me Uncle Tom or house boy. Labeled by religious fanatics who called me a Christian stooge. Feminists who tagged me as chauvinist. I sucked it up and plowed on to report the facts.

The gasoline bays.

Facts usually silenced my assailants who then wrote hate letters in red crayon.

My good stories were balanced by controversial reports that fanned the flames of ill-tempered people. I probably made it worse by writing the haters “thank you” notes. It further angered the wankers. Civilians who have never worked as journalists are surprised by how often people behave badly toward people who are merely trying their best to do their jobs.

Uhaul for the haulers

So it was that my stepson came home with a story that sounded painfully familiar. Owen manages a local garage which does repairs, inspections and has a mini-mart. He’s known for his work skills. pleasant manner, and humor. He manages to be cordial in the worst of scenarios.

Yesterday, Owen was in the middle completing one job when he was besieged by a man who jumped out of his Mercedes demanding instant access to a Uhaul truck.

Owen tried repeatedly to pacify the agitated fellow, explaining he would not be able to get his Uhaul for a few more minutes until he finished the inspection on which he was working. The customer not only refused to accept any waiting but left his car so it blocked all the gas pumps. When asked to please move his vehicle, he launched into a profane tirade topped by the ever-popular race card.

Owen is white. The angry one was a man of color.

Given several volatile national stories, this local incident had the makings of getting serious. The indignant Mercedes driver was sure the “race card” would pay off.  It almost always works. Owen has heard numerous stories about racism from his step-father (me) who specialized in covering race riots and protest marches dating back to MLK and the Freedom Rights movement. Thanks to his parents and stepdad, Owen is more than typically sensitive to anything that smells of racism.  We joke about it at home — but that’s a different story.

Today’s potentially race-toxic incident was defused by Owen who stood his ground and convinced the angry gent to leave the shop and take his business elsewhere. Eventually, the ante was upped in include a full volume and very firm suggestion that he leave and never return. No Uhaul for him.

Owen in the shop

The race card didn’t end in a riot or even police intervention. Owen is of the opinion that the fancier car he or she is driving, the more arrogant and mean-spirited is the driver. Especially those who drive Mercedes’s and BMWs.

Owen is my step and godson. I’m proud of him. He’s made of stern stuff. This country could use more of him. Way to go, O!

Categories: Anecdote, Cars and Trucks, Customer Service, Garry Armstrong, humanity, Humor, Photography, Relationships

Tags: customer relatioins, Garry Armstrong, Photography, work