We said we needed a new modem. Charter said we didn’t. I finally convinced someone in the tech department to at least make sure the guy came with a new one loaded on the truck.
Voila! It took a little convincing, but finally, we’re getting 320 mbs download speed and it stopped dropping out. It turns out? We needed (gasp with shock!) a new modem. The old one couldn’t handle the new higher speeds — which is what we had been telling them for weeks and they kept saying we were wrong.
Golly gee whiz. Somehow, despite the overall ignorance of their customer service staff, they managed to figure it out anyway. Or really, we did and they decided to just see if maybe we might be right. They hate giving out new equipment. Unless the old one doesn’t work at all, a new one is almost forbidden. But, after 22 years with this same company, I thought this is the first time we’ve ever gotten new equipment from them. Everything else we got was got was used including the current modem.
Of course now that we’ve cut the cord for cable, the only thing we still get from them is wi-fi so the modem is the single piece of equipment of theirs we have or probably will ever have.