HP – UNSELLING THEIR PRODUCTS AGAIN

Every time Windows 10 does an update, it knocks my printer out. Not just offline, but off. It stops working. Add to that the small matter that Charter/Spectrum has been down for hours a day for nearly a week which I’m sure doesn’t help.

We don’t use our printer much, but it’s not even two years old. Very little mileage.

Usually when it decides to stop working, I reboot it and it figures out what its supposed to do. This time, it wanted a password (which it has never had). The printer apparently got the message and spit one out, but when I entered it, I was the password was too old. They are only usable for 90 seconds and it takes me more time than that to run up and down the hallway. Since I kept getting messages from HP saying if I need help, I should call them, I called them.

Printer with paper

I should have known, when they first locked up my telephone line and I had to reboot it before we could have a conversation, that this wasn’t going well. When we finally connected, I shlepped my laptop to the room where the modem, router, and printer live. And awaited instructions.

She started explaining how to find the menu.

I told her I know how to find the menu. She explained she was merely trying to “educate me.” I said I was well-educated and could she please tell me what to do to get the printer working. She asked me to “please wait a minute” and came back to tell me that it would cost me $99.99 for their kind assistance. Including downloading a whole new set of drivers which I knew I could get for free from their website or Microsoft. If I needed them. Which I didn’t.

I pointed out the printer had cost twenty dollars less their “repair” price and that was when I bought it — brand new — slightly more than a year ago. She said I could go to some local guy for repairs. Except we both knew the printer wasn’t broken and this was a software glitch. I told her to advise the company for which she works to go screw itself and hung up.

I went back. Deleted the printer. Rebooted the computer. Added the printer as new. It found the printer and asked for a password. I gave it whatever the printer had spit out. It told me that hadn’t worked, to try something else. I had no idea what else to try, so I deleted the password file, clicked “Add A New Printer” again — and instead of asking for the password, it simply installed the printer. Then sent me a test page and began to work as it had before.

Either the password worked, or it had never needed one. It hadn’t needed one in the past … and their solicitations to call for help was a cheesy way to get a few extra bucks for a company whose computers are selling poorly.

With good reason. The only computer I ever threw away in disgust was an HP. This is the company which believes in bloatware to the max. It had so embedded this crap in their system, I couldn’t make the computer usable. I gave up. Bought a Dell. I’m still buying Dells.

The only thing I’ve bought from HP since then — during a full twenty years period — is this printer which I picked up at Wal-Mart. When I get the next printer? Back to Canon or maybe Epson. HP has permanently unsold me on HP for anything. Ever.

A hundred dollars? To tell me how to use their printer? I bet all they would have done is tell me to do exactly what I did, except they would have downloaded a bunch of new drivers I don’t need.

And, in the end, I ordered a printer that would work in Windows 10. It was not an HP. Twice ripped off? I’m done.


RIPOFF!


A top-notch job of convincing me to never use any of their products. Way to go HP!

WHEN THE WIFI CLOUD BECOMES TORRENTIAL RAIN

Last night, at just before midnight, the WiFi went down. Which meant the telephone also went out, though it was too late for much in the way of phone calls.

I went and rebooted the modem and router. Once, twice, … then three more times. At which point I figured it was Charter/Spectrum, not our router. I did all the getting ready for bed stuff  … fortunately, the cable was still working thus fending off a genuine crisis.

I fished out our cell phone. Which is when realized the entire point of our cell phone is so I can call Charter when their service goes out. I have a special wireless device so I can call the other wireless company to tell them something is broken.

Except I didn’t have to tell them. As soon as the call connected, they told me that there was a “problem in our area and their expert teams were working feverishly to fix it.”

I went to the kitchen and looked fondly at all the equipment that is not hooked up to WiFi and realized — again — how glad I am I don’t have all that stuff connected to our ISP. It’s bad enough losing the telephone and computers without also losing the kitchen stove and who knows what else.

Am I the only one that feels we are putting far too much faith in our ISPs? Do we really want absolutely everything in our lives to depend on one service provider? Is this a good idea? Talk about all the eggs in one basket!

At around 1:30, the signal came back. I turned off the cell, checked my email and felt a cozy sense of satisfaction that I have independent non-WiFi backup drives protecting my data.

The mobile phone can now rest until the next emergency. You guys can use all the clouds you want. Not me. I want my back ups accessible even if The Cloud turns to torrential rain — or a damned tornado.

AND FINALLY, THE COMPUTER IS FIXED. ENTIRELY. FIXED.

I installed the new operating system, taking everything down to zero. Rebuilt both drives. Added software for documents and photography. Added the plug-ins that I use more than the software. Added back all my photographs, then deleted half of them because what’s the point in having things on back-up drives if you put everything on your hard drives anyhow?

Then, I added the printer, sent a test page, and it printed. It’s 9:40 pm. I’ve been at this since ten this morning. I am one weary cookie.

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This doesn’t sound like much until you realize that merely downloading and installing the operating system is a two-hour job — on this computer. On a different computer, it would have been a much longer job. This computer is fast.

What really took a long time was downloading the photographs and the OpenOffice desktop application. The photographs, originally just over 68,000 of them, took about an hour and a half. Then it took me another hour to delete about a third of them. They all exist either in my site, or on both of the hard drives. They are not gone, merely … in hiding.

OpenOffice is a huge application and it’s free. I usually send them a little money anyway because they do such a great  job at creating a full-service application, but their servers are slow. It was nearly two hours downloading the files. Setting them up took a few minutes.

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My favorite was in Devices/Printers. I wanted to install my printer. When I added the printer, I got a mini-app which requested some kind of installation or other (?) number.

What?

I had no idea what they wanted, but I went dutifully to my printer. I found a serial code, wrote it on a piece of paper. Came back. Typed it into the file. Hit ENTER.


“Sorry, that didn’t work out. Please check further for the correct number.”

I sighed. It had been a long day. This was the absolutely last thing I had to do. The very last thing. I wanted to be finished, done, ended. So, on a whim, I clicked ‘Install New Printer’ again. Clicked the printer … and without asking for anything, it installed all the files and was up and running in a cat’s meow.

What? What about that serial or whatever number? No? Don’t need it after all? Okay, then.

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I know doing a full computer installation can take a really long time, but I needed this to be finished. I was beginning to lose it. I have shockingly little patience with watching things load, download, upload, and in a pinch, side load.

As of this writing, I feel totally loaded.

But you know what’s really super hilariously funny?

I didn’t need to do this. They had given me incorrect information about the recovery function. All it needed was one click. I didn’t need this whole big deal. I didn’t need to spend almost 10 hours installing and loading. I suppose the good news is that everything is working brilliantly, but … I just needed someone to give me the right directions on how to use the recovery function.

I believe I have a headache. Then again, who wouldn’t?

NO HESITATION. I’M DOING IT. UGH.

I’m going to be offline for the day. Maybe two days. I have to reinstall Windows 10 and then, all the software that I just reinstalled. There is something wrong with it. It’s not a big thing, but it’s a thing and either I deal with it now, or I hesitate … because I don’t want to lose all the stuff I’ve got … and eventually, I’ll still have to do it.

I really didn’t want to do this, but I’ve been messing with a bad download for almost three weeks and we have run out of all other possible options. I either put in a new version of Windows 10 Pro, or I live with it very slightly broken. The rest of the machine runs like a bandit, but a bad download is a bad download and there’s nothing else you can do but fix it.

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This isn’t even a windows thing. It’s a computer thing. It just happens. One small piece of code that corrupts and suddenly, something doesn’t work. In this case, it took me a couple of weeks to figure out what was actually wrong. It isn’t something obvious I would notice immediately but short of replacing the computer — which I really don’t want to do — it’s replace the operating system.

Damn.

If I’m not here, I’ll be back as soon as I finish installing all the stuff that needs installing. It may only take me a couple of hours … or it might take a couple of days, depending on my mood and how exhausted I get.

I pretty much knew this was happening. I simply didn’t want to do it. Talk about hesitating! It’s not as bad as it was years ago since so many things are on other people’s servers nowadays. Still, there’s more than enough. I am not going to be happy until I’m done.

I will see you all on the other side. Except — maybe I’ll use a different computer to drop by and say “HI all!” Just because I miss you all.

HESITATE | THE DAILY POST

ALIENWARE 15 R3 — THE GOOD AND THE HUH?

I always have very mixed feelings when I realize I’m going to have to buy a new primary computer. I love technology and I love computers. I love gadgets and widgets and cameras and lenses and software. From the first day I put my fingers on a computer keyboard, I knew I’d found my place in the new order. Computers felt like “home” from the first day.

New computer

However, getting a new primary computer that will be your everything computer is a big deal.

I’m not talking about a tablet. Or a Kindle. Or an old computer you want to keep because it contains software you can’t buy anymore and which you like better than “new improved” versions.

No, in this case, I’m talking about the one item of equipment that you use all the time for years on end. It’s the constant use computer. The machine on which you blog. Take care of your daily business. Banking, shopping, email, photography. It’s where you process pictures. Where you have software and filters. It’s where you write. Design books. It is important.

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Getting a new computer up to speed, configured the way you want it has always been a process that takes anywhere from a few hours to several months of tweaking. In this case, it also involved getting used to a new operating system — Windows 10 Pro up from Windows 7 Pro.

PERFECTLY FROM THE DAY I TOOK IT OUT OF THE BOX

This computer worked absolutely perfectly from the day I got it. There was no start-up time, except the time it took me to figure out where the new stuff was on this computer that was somewhere else on my earlier computers. If I didn’t feel I need to know what’s going on inside, I need not have bothered to find out anything. I’m still finding out things, though more now than before since that BIOS download the other day, but that’s a different issue.

THINGS THEY COULD DO BETTER — AND PROBABLY WILL

The C-port “Thunderbolt” replacements for the USB drives are not very sturdy. They work, but they are fragile. I’m sure they will be improved with time, but as of today’s writing, they should have included more USB ports. I have added hubs, but the lack of a CD drive for a camera card is a real pain in my butt. They should put it back.

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It won’t help me much. However, for future computers … put the CD drive back. Add at least two or three more USB ports. There are a lot of items that only work properly in a USB port. Eventually, maybe everything will love these new ports, but they don’t love them today. My external hard drives and my DVD/CD drive won’t work in the C port … and of course, I also need something for the CD flash card too. In theory, you can use a hub, then put stuff them through the C port, but that’s really stupid. Too many hubs, too much stuff. I’m sure I am not the only one complaining about this.

A FEW QUESTIONS ANSWERED BEFORE YOU ASK THEM

Why did I stay with Windows rather than getting a Mac? Because I actually prefer Windows. It’s a structured, work-oriented system. Its design and the way I think work well together. I have owned Macs and used them, but in the end, I’m much more comfortable on Windows. I’m task oriented. The Mac with its “do your own thing” unstructured style doesn’t mesh well with my style. Of course, there’s also the software I own that runs on Windows, but won’t run on a Mac.

I am not a hardware kind of gal. You won’t find me rewiring anything or prying open the case to get at the innards. Software? No problem.

Hardware? Call the guy with the toolkit. The second-hand market it good for people who aren’t afraid of getting down and dirty with the guts of the hardware, but I’m not one of them … so new was the way to go for me. Windows PC. High end. New.

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My previous Alienware laptop was very satisfactory, but technology has been whipping along at light speed for the past few years. The computer was more than two operating systems behind. I was not interested in overlaying a new operating system on the old one. I tried that and failed. Badly. It was also getting difficult to run new software on the older system. It ran, but not run well. Frustrating and annoying, but the development world is not interested in my opinion.

OTHER QUESTIONS ANSWERED

Why Windows 10 Pro you ask? Over the decades, I’ve found the “professional” versions of Microsoft operating systems are more stable and much less buggy than the “home” version of the same OS.

Every version of Windows has essentially the same stuff in it, but the menus change. The most alarming difference for more was the complete removal of the “Restore” and “system configuration” menus which has been part of Windows since the beginning. The pieces are now parceled out to other menus (Systems and Task Manager).

HOW DOES IT DO?

It boots up in fewer than 10 seconds. I don’t know how many different windows I could open, but whatever it is, I haven’t found it yet.

THE GOOD AND THE WHAT-THE-HELL?

I would have gone all the way and said this is the best computer I’ve ever had. Basically, it still is, but that download the other day from Microsoft was evil. I’m still recovering from it. To be fair, things seem to be working more or less normally — again.

It’s a great computer.

The problem is, you never know what kind of rat poison you’re going to get in downloads from home base. Apple has done it, Windows has done it more. They really need to step back and ponder users and what we need.


THE PARTS AND PIECES:

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  • 16GB DDR4 at 2133MHz (2x8GB)
  • English Backlit Keyboard, powered by AlienFX
  • NVIDIA(R) GeForce(R) GTX 1060 with 6GB GDDR5
  • N1435 & N1535 Wireless Driver
  • 256GB PCIe SSD (Boot) + 1TB 7200RPM SATA 6Gb/s (Storage)
  • Windows 10 Pro (64bit) English
  • Killer 1435 802.11ac 2×2 WiFi and Bluetooth 4.1
  • Intel(R)Core(TM) i5-6300HQ (Quad-Core, 6MB Cache, up to 3.2GHz w/Turbo Boost, Base frequency 2.3GHz)
  • 15.6 inch FHD (1920 x 1080) IPS Anti-Glare 300-nits Display
  • Lithium Ion (68 Wh) Battery

IF YOU DO A LOT OF STUFF ON THE COMPUTER, A GOOD ONE IS WORTH THE MONEY

The computer I had before this one is now Garry’s computer. Aside from not handling newer applications well, it’s a fine computer and will last a very long time, especially with Garry using it. Even if it needs a hard drive or something else, it’s more than worth repairing. You can’t say that about a lot of the cheap, cheesy computers.

They are cheap, but they aren’t good. And they won’t stand up to repair.

ONE THING, ANOTHER THING, AND THEN … ONE MORE THING

Garry’s computer went down, but that was okay because he could use my other computer. The Kindle went down, but that turned out okay because Audible fixed it and then Amazon fixed it more. But when my computer went down this afternoon, that was NOT okay. Not even a little bit okay.

First, there was a download. Turned out to be a BIOS download, but they didn’t mention this little detail to me and in any case, it didn’t matter because it blew out all my recovery backups. I have my photographs on hard drives, but the rest of my world is online.

It blew out Photoshop — the one from 2008 which had been running fine, thank you.

computer gargoyle

It also blew out my sound, but after a bit of jiggling, I got that back. It blew out both of my C-port adaptors. They were cheap and I can cope with stuff that cost me ten bucks. Brand new. But when she told me the jpgs weren’t working and I had to call the company that owns my cameras, I got a little crazy. I was trying really, really hard to be normal, you know? I was trying to not breathe hard, not scream in panic or anything. I was doing okay, but that was it for me.

I said “It’s a FREAKING JPEG. It’s not a fancy schmantzy super special thing that comes with my fancy camera. It’s a JPEG. A lousy little JPEG.”

We eventually worked our way around to the point where she admitted there had been a lot of calls today, all pretty much like mine with people screaming “WHAT DID YOU DO TO MY COMPUTER?”

So — everything is working. Except I don’t have software. For pictures. I do, however, have Photoshop on Garry’s computer and the guy from the computer shop is fixing HIS computer. To be fair, Alien is pretty sure they can get me a version of Photoshop, too. It’ll just take a couple of days.

I’m just saying … it was one thing. Then, there was another thing. THEN, there was THIS thing. I’m totally freaking nuts. Except the computer is working … minus the lack of software. Maybe we’ll get that fixed too. Oy.

COMPUTERS, ICE, WINTER, WHATEVER

Yesterday Garry’s computer up and died. It apparently didn’t die of not having a battery because (are you ready?) — it doesn’t have a battery. It’s got some other weird thing in it. On the positive side, my previously hot computer is still really hot. Aside from having a rather full hard drive left, it is a computer worth fixing. Forever. That is the point of buying a really good computer. If you need to fix it, you can. Meanwhile, it’ll do fine on Windows 7 for at least the next few years.

Hands in motion

Hands in motion

I was doing okay, all thing considered … until my Kindle died. It was one thing over the line. I could cope without my second computer. I wasn’t happy, but I was okay. Garry needed a computer? I had one.

But when the Kindle stopped working, I totally, utterly, lost it. Not that too. It turned out for reasons someone knows (but I don’t), my Kindle was no longer listed on Amazon. None of my audiobooks were listed. There are other Kindles there too, but for some reason, this “main” one seems to be the only one that really counts.

Three hours later, having given up on every possible other thing, we had to de-register, then re-register the Kindle. Then wait while 1,500 audio and regular books … maybe more like 2000 … loaded. That’s a lot of books. A lot of audiobooks. I didn’t even bother to deal with the email. Too much like work.

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Meanwhile, it tuns out, our guy can fix Garry’s computer. For the $100, it’s cheaper than anything I could buy. Whatever that thing which isn’t a battery is, it’s being replaced. I will use it and let Garry use “the much better one.” I need one on which I can write. A keyboard and a screen. This will be fine … and amusingly, it will be my computer again because it was my computer, then it wasn’t. Now, mine. Again. They come, they go.

I did totally lose it last night. To lose Garry’s computer and then the Kindle in one single day was one thing over the line for me. It’s weird. All kinds of other stuff can happen to me, but losing a computer? That’s where the buck stops. Take away everything, but leave me the WiFi, router, modem … and a computer.

Meanwhile, my granddaughter came over, stayed the night. Leaving her car at the bottom of the driveway. Who leaves their car at the bottom of a long, sloping driveway in the winter? Really? She got it out eventually. We are getting rain for a few hours and Garry’s going to “hit the grocery” while he can. By nightfall, it will be freezing. Everything will turn to ice. Even the computer guy knew not to put his car at the bottom of the driveway. Sheesh.

So, everything will work out. One way or the other. As long as nothing else breaks down.