Customer Service

THE RMV MIRACLE

Today a miracle occurred. I got my driver’s license. The official REAL one with the star that means I can (gasp) fly on an airplane! That I somehow managed to score a license feels miraclulous, especially because I am STILL… Read More ›

A DAY OF RECKONING

I’ve been fighting to get MassAdvantage to work with us rather than against us. We are their customers, people who use their doctors and hospital who they enlisted in this plan. This isn’t a national or even regional plan. It’s… Read More ›

DEATH OF THE MALL

RETAIL WORKERS ARE QUITTING AT RECORD RATES FOR HIGHER PAYING WORK: “MY LIFE ISN’T WORTH A DEAD-END JOB” The Washington Post, June 21, 2021 I don’t miss malls except for the kiosk where they sold watch batteries and Annie’s where… Read More ›