The subject came up again last night. Owen bought a receiver (not new) and supposedly in good functioning condition. He couldn’t get it to do anything but sit there and click. He downloaded the “manual” or what claimed to be… Read More ›
Customer Service
IT’S A GIANT PLOT. THE CABAL OF CABALS.
I swear, the software developers of the world are trying to drive me crazy. In every high tech company worldwide, developers are updating, upgrading, and redesigning everything. All the functions we depended on are getting turned inside out. Between operating… Read More ›
ONGOING WORDPRESS CONVERSATIONS AND A THANK YOU
I think WordPress’s engineers come in two grades: really good and really awful. I have gotten a lot of the awful kind, but once in a while, I get a good one. This one has been really good and helpful…. Read More ›
VOTE YES ON ONE !
I know there are a lot of important issues. COVID-19. Climate change. Anything having to do with Prez 45 and/or any of his cohorts. The collapse of our and the international economy. Systemic racism and an out of control police… Read More ›
WHY COMPANIES “GO BAD”
While our planet is going south, the west is burning down, and COVID-19 is killing tens of thousands of people, a lot of corporations are in a state of self-demolition. WordPress is an obvious example, but by no means the… Read More ›
AN EARLY EVENING BECKONS – Marilyn Armstrong
It was one of those days. It started out normal. We had to get up a bit early because I had a doctor’s appointment and even though we left plenty of time, we got out of the house a bit… Read More ›
TOO MUCH CUSTOMER SERVICE – MARILYN ARMSTRONG
Today is Saturday. The package Amazon said they delivered yesterday was not delivered and it wasn’t delivered today, either. I’m sure it went somewhere, but not here. Not a small package, this was a kind of tent for use as… Read More ›
A STRAW AND A CAMEL – Marilyn Armstrong
I understand that Amazon is overloaded and slow delivery is routine and that’s okay. Most things I don’t need tomorrow or the next day. I don’t mind waiting a week and sometimes much more. What gets me is that they… Read More ›
BAD BEHAVIOR TRUMPS RACE, CREED AND GENDER – GARRY ARMSTRONG
What our Coronavirus and riot-plagued world does not need is even more pointless intolerance. There’s no excuse for not using a modicum of civility when dealing with others, especially in the workplace. It doesn’t matter how bad a day you’ve… Read More ›
“BAD” IS THE NEW “GOOD” IN TECH SUPPORT – Marilyn Armstrong
Bad customer and technical support is the new good. You only think it’s bad. The problem is your attitude. Or so they’d have you think. YOU CAN RUN, BUT YOU CAN’T HIDE All the big technology companies are working hard… Read More ›
PLAY TAPS FOR ME – Marilyn Armstrong
It was one of those days. It started out normal. We had to get up a bit early because I had a doctor’s appointment and even though we left plenty of time, we got out of the house a bit… Read More ›
LOVING AND HATING THE PHONE WHILE WISHING IT WORKED BETTER – Marilyn Armstrong
Since everyone’s into talking about hating phones, I figured I’d throw my oar in the water too. I loved the phone right through my teenage years. I and my girlfriends would chat the night away, even though we lived two… Read More ›
JUST THE WAY IT GOES — Marilyn Armstrong
I honestly thought when I finished dealing with the medical stuff that I was done with my days of customer care. It never occurred to me that I was going to be doing it again the very next day. There… Read More ›
STUPID IS THE NEW NORMAL – Marilyn Armstrong
For the past couple of days, I’ve been dealing with the customer service for the medical plan I was trying to join. I spent — LITERALLY, NOT KIDDING — four hours on the phone yesterday until the battery on my… Read More ›
LET’S BAN PENNIES – Marilyn Armstrong
I got an email from AT&T. It was alarming. I was overdue on my bill! They were going to report me to collection agencies, send it to all those companies that decide whether or not you deserve to have a credit… Read More ›
ONLINE SHOPPING REVOLUTION OR CONSUMER REBELLION? – Marilyn Armstrong
I’ve been thinking about shopping. Does anyone remember in those last ten years before online shopping came into full flower? That was when you’d go into a nice shop and discover there was no one there. No one to help… Read More ›
SERENDIPITY: SEEKING INTELLIGENT LIFE ON EARTH 