For the past couple of days, I’ve been dealing with the customer service for the medical plan I was trying to join. I spent — LITERALLY, NOT KIDDING — four hours on the phone yesterday until the battery on my… Read More ›
Customer Service
LET’S BAN PENNIES – Marilyn Armstrong
I got an email from AT&T. It was alarming. I was overdue on my bill! They were going to report me to collection agencies, send it to all those companies that decide whether or not you deserve to have a credit… Read More ›
ONLINE SHOPPING REVOLUTION OR CONSUMER REBELLION? – Marilyn Armstrong
I’ve been thinking about shopping. Does anyone remember in those last ten years before online shopping came into full flower? That was when you’d go into a nice shop and discover there was no one there. No one to help… Read More ›
THE MANUAL YOU DON’T HAVE – Marilyn Armstrong
Last night, someone I know and who should know better, complained that Olympus, from whom he bought his camera, should fire the tech writer. Because there was no manual. There was a booklet that listed the options but didn’t explain… Read More ›
IT NEVER ENDS – Marilyn Armstrong
Bird pictures are included for sanity reasons. We need some. Birds are good for that. Yesterday, after spending my entire day trying to make a breakthrough on WordPress — and feeling that maybe I had made a tiny dent —… Read More ›
AT&T’S “WHY DID YOU CANCEL” SURVEY – Marilyn Armstrong
They all do it. They sent me a survey to find out “why I had canceled my AT&T subscription.” Lists of reason, 1 to 10 … and a LOT of them. Usually, I don’t bother to do these surveys, but… Read More ›
FEELING PIQUED? – Marilyn Armstrong
FOWC with Fandango — Pique Pique is such a cute little word. It’s the right word, mind you, but it doesn’t really cover the territory. I am in a life and death struggle with AT&T, which is interesting because I’ve closed… Read More ›
AND THEN, THERE’S AT&T – Marilyn Armstrong
I swear that I’m at that point with AT&T where I’d rather chip half an inch of ice off the car than talk to anyone at AT&T. Yesterday, they delivered the telephone that goes with the plan. Whatever plan that… Read More ›
THERE’S NO GOOD TIME TO CALL AT&T – Marilyn Armstrong
FOWC with Fandango — Affable Affable. I was in a pretty good mood when we got home from shopping, or at least as good as I feel after shopping when I have a cold and forgot to buy eggs. That was… Read More ›
JUST ANOTHER MEANINGLESS XMAS ZOMBIE EVENT – Marilyn Armstrong
Weekly Word Prompt: Xmas Zombies So I was going to check into my bank and see if a particular payment had gone out. Instead of getting my account, it asked me how I wanted to get my access code. Access code?… Read More ›
BEING NICE TO CUSTOMER SERVICE – Marilyn Armstrong
Usually, by the time I call customer service, I’m already mad about something. It’s just the way life is in these crazy days of long hold times, people who speak some other language, but whatever it is, it’s definitely not… Read More ›
WHINING AND RESIGNING – Marilyn Armstrong
I’m not going to do it. I want to. I need a good whine. . Because we all have days like this. The kind of day when by the end of it, you want to resign. Not from blogging, but… Read More ›
