Customer Service

ONLINE SHOPPING REVOLUTION OR CONSUMER REBELLION? – Marilyn Armstrong

By Marilyn Armstrong on 06/11/2019 • ( 56 )

I’ve been thinking about shopping. Does anyone remember in those last ten years before online shopping came into full flower? That was when you’d go into a nice shop and discover there was no one there. No one to help… Read More ›

THE MANUAL YOU DON’T HAVE – Marilyn Armstrong

By Marilyn Armstrong on 05/22/2019 • ( 21 )

Last night, someone I know and who should know better, complained that Olympus, from whom he bought his camera, should fire the tech writer. Because there was no manual. There was a booklet that listed the options but didn’t explain… Read More ›

IT NEVER ENDS – Marilyn Armstrong

By Marilyn Armstrong on 05/07/2019 • ( 10 )

Bird pictures are included for sanity reasons. We need some. Birds are good for that. Yesterday, after spending my entire day trying to make a breakthrough on WordPress — and feeling that maybe I had made a tiny dent —… Read More ›

AT&T’S “WHY DID YOU CANCEL” SURVEY – Marilyn Armstrong

By Marilyn Armstrong on 02/12/2019 • ( 26 )

They all do it. They sent me a survey to find out “why I had canceled my AT&T subscription.” Lists of reason, 1 to 10 … and a LOT of them. Usually, I don’t bother to do these surveys, but… Read More ›

FEELING PIQUED? – Marilyn Armstrong

By Marilyn Armstrong on 02/10/2019 • ( 28 )

FOWC with Fandango — Pique Pique is such a cute little word. It’s the right word, mind you, but it doesn’t really cover the territory. I am in a life and death struggle with AT&T, which is interesting because I’ve closed… Read More ›

AND THEN, THERE’S AT&T – Marilyn Armstrong

By Marilyn Armstrong on 01/25/2019 • ( 42 )

I swear that I’m at that point with AT&T where I’d rather chip half an inch of ice off the car than talk to anyone at AT&T. Yesterday, they delivered the telephone that goes with the plan. Whatever plan that… Read More ›

THERE’S NO GOOD TIME TO CALL AT&T – Marilyn Armstrong

By Marilyn Armstrong on 01/19/2019 • ( 19 )

FOWC with Fandango — Affable Affable. I was in a pretty good mood when we got home from shopping, or at least as good as I feel after shopping when I have a cold and forgot to buy eggs. That was… Read More ›

JUST ANOTHER MEANINGLESS XMAS ZOMBIE EVENT – Marilyn Armstrong

By Marilyn Armstrong on 12/20/2018 • ( 38 )

Weekly Word Prompt: Xmas Zombies So I was going to check into my bank and see if a particular payment had gone out. Instead of getting my account, it asked me how I wanted to get my access code. Access code?… Read More ›

BEING NICE TO CUSTOMER SERVICE – Marilyn Armstrong

By Marilyn Armstrong on 08/15/2018 • ( 29 )

Usually, by the time I call customer service, I’m already mad about something. It’s just the way life is in these crazy days of long hold times, people who speak some other language, but whatever it is, it’s definitely not… Read More ›

WHINING AND RESIGNING – Marilyn Armstrong

By Marilyn Armstrong on 08/01/2018 • ( 20 )

I’m not going to do it. I want to. I need a good whine. . Because we all have days like this. The kind of day when by the end of it, you want to resign. Not from blogging, but… Read More ›

EVEN GOOD CUSTOMER SERVICE HAS ISSUES – Marilyn Armstrong

By Marilyn Armstrong on 06/16/2018 • ( 30 )

My son ordered a label maker from Amazon. Not terribly expensive and not an obscure product. He got it on time, but when he opened the crate, it turned out to be an empty case. No label maker in it. He… Read More ›

HACKED – Marilyn Armstrong

By Marilyn Armstrong on 05/26/2018 • ( 37 )

Isn’t it fortunate I got a second computer! It turns out this hacking thing is a big deal and it was all over the TV news tonight. They are hacking routers. Apparently, if you reboot your router (unplug or turn… Read More ›

IT MUST BE ME – Marilyn Armstrong

By Marilyn Armstrong on 05/10/2018 • ( 23 )

It can’t be coincidence. There has to be a reason. I have spent literally every day for nearly a week on the phone with customer or technical support. Earlier, it was computers. The PC, iPad, Macbook Air. I got through… Read More ›

SUICIDE OR CUSTOMER SERVICE? CLOSE CALL – Marilyn Armstrong

By Marilyn Armstrong on 05/07/2018 • ( 24 )

Just as I was thinking I finally had it all more or less under control, Garry’s iPad decided to NOT work this morning. This is probably because they put a new operating system on it last night. I know this… Read More ›

HAVE YOU BEEN EATING TIDE? – Marilyn Armstrong

By Marilyn Armstrong on 05/04/2018 • ( 36 )

EATING TIDE? I THINK I’VE BEEN EATING COMPUTERS AND OPERATING SYSTEMS I was trying to figure out if I was writing about idiot teenagers eating Tide pods, or the endless tides of the ocean, or how one day is total… Read More ›

WHO ARE YOU CALLING A CUR? A LETTER TO WordPress – Marilyn Armstrong

By Marilyn Armstrong on 04/26/2018 • ( 43 )

Dear NP – Happiness Engineer at WordPress, You know, when my responses dropped by 50% in February, I said “Oh, they’ll fix it. Surely it’s not just me …” By the middle of March, having gone from getting an average… Read More ›