WHAT TECHNOLOGY DO I MISS? I DON’T MISS TECHNOLOGY. I MISS CIVILIZATION. Telephones on which both you and the party to whom you were speaking could hear each other. Sound tracks on movies where dialogue was louder than background music…. Read More ›
Customer Service
AND THEN HE SAID …
I’m on the phone with CVS. My husband’s prescription had never made it to wherever it needs to be to become a bottle of pills he can purchase and take home. It started when we went to see the doctor about… Read More ›
ANOTHER DISSERVICE EXPERIENCE – FROM YOUR FRIENDS AT AT&T
This is a verbatim of the tail end of an endless day of trying to get accurate information about what is included in my AT&T wireless plan and how much it costs. Garry was afraid I was going to have a… Read More ›
STATE OF THE STATE: LAST YEAR, REDUX
It took me five months to see an oncologist from Fallon who ran my 2013 Medicare Advantage plan. In 2014, I switched to Blue Cross Blue Shield’s Value Advantage PPO. It came as a blast of clean air. Life has been so much better… Read More ›
EIGHT IN THE MORNING – WHY IS THE PHONE RINGING?
There’s a myth circulating about senior citizens, that we are up with the birds and asleep before sunset. An entire culture has been built on “Early Bird Specials.” Because old people purportedly eat dinner by 4pm. I eat around four,… Read More ›
DON’T LET THEM NEAR A COMPUTER
Today, ignoring everything going on in the world, the Daily Prompt is “Five a Day –You’ve being exiled to a private island, and your captors will only supply you with five foods. What do you pick?” It’s a pretty dull… Read More ›
YOUR BUSINESS IS IMPORTANT TO US
It’s an epidemic, a pandemic — of bad service. Do you remember when the customer was always right? I do. It wasn’t that long ago. Customer satisfaction and service was the norm until approximately 2002, at which point everyone — more or less… Read More ›
RECENTLY ACQUIRED KNOWLEDGE WITH FLOWERS
Recently Acquired – What’s the most important (or interesting, or unexpected) thing about blogging you know today that you didn’t know a month ago? That when it gets right down to it, WordPress treats its customers as if they are ever so… Read More ›
GENEROSITY. MY FIRST MISTAKE.
My husband’s statement from Medicare showed a charge (paid by Medicare) for a doctor neither of us had ever heard of. This wasn’t the first time such a charge had appeared and I was fed up with phantom charges, even… Read More ›
I AM OBSOLETE. AGAIN.
When I got my new computer, I decided to try Adobe’s 30-day free trial for photographers. Find out first-hand how I feel about their subscription service. It was everything I expected it to be, nothing I hoped it might be. Which means… Read More ›
THANK YOU FOR CALLING OUR HOTLINE
Share Your World – 2014 Week 37 List three pet peeves. Slow drivers. Voice mail with so many selections I can’t remember the beginning of the list by the time I get to the middle. Customer service voice mail robots designed… Read More ›
DAY IS DONE. ME TOO
It was one of Those Days. Started out normal. We had to get up a bit early because I had a doctor appointment and even though we left plenty of time, we got out of the house a bit late. Time slipped… Read More ›
