Today is Saturday. The package Amazon said they delivered yesterday was not delivered and it wasn’t delivered today, either. I’m sure it went somewhere, but not here. Not a small package, this was a kind of tent for use as a place to store garden equipment. Lawnmowers. Hoses. Snowblowers. Shovels. Spades, hoes, clippers. The usual stuff.
Our current shed is going to collapse and buying one like it is a lot more money now than this one was when we bought it maybe 18 years ago. Not sure, but it wasn’t long after we moved here, so maybe closer to 20. Finally, Owen settled on this tent which has a stainless steel structure and a heavy, waterproof covering.
We ordered it from Amazon and yesterday, we got a notice that it was delivered. Considering this is a 12X12 shed and costs more than $400, it was unlikely we missed it. This would be a very large package. So, since they’d already charged Owen for it, we wanted the shed or the money, but I wasn’t fooling around with whichever manager was in charge of big lost packages. And before you think I’m being funny, I’m not. They have a separate department for big packages.
Finally, long, long hold time later (I’m going to write lyrics for their “hold music” so I can sing along) and having heard how important our business is to them, I got one woman who said it was too expensive so it had to go to a supervisor. I got a supervisor, but he said this had to go the the “heavy object delivery supervisor.”
The music came back. I really need to consider writing lyrics.
It has been a full week of spending every afternoon on the phone with Amazon’s customer service. They have decided they can’t deliver to us unless the item is very small. I don’t mind most things showing up when they show up. I can wait a week or two for the bag of yeast or a rolling pin. But two weeks into a wait without so much as notification of when it might arrive? Or even seeing that the order has been processed? How about an email updating me … or alternatively saying you are unable to deliver it?
The thing is, we’ve been waiting for two weeks for them to process an order for a 3 cubic foot freezer which I finally canceled yesterday. They finally delivered the dehumidifier — without casters. We couldn’t get the castors without sending back the whole dehumidifier but offered us $5 to replace the casters.
Five whole dollars? After it got up to 20 following a loud discussion, I started to get pissed off. I went from online complaining to downright irritable. If they aren’t going to deliver something, they need to at least tell us and not just leave the order hanging in ether-land. And this order which they said was delivered, was even worse. As far as they are concerned, it’s delivered. Never mind that we didn’t actually GET the package.
I think I sort of blew up and said “Money or product, but you can’t have it both ways.”
“But the driver said it was delivered,” he said.
“I’m sure it WAS delivered, but not here.”
He refunded the money and said this was actually a large enough order that whoever kept it and didn’t order it — and it had to be one of our neighbors — is going to get sued because it’s a federal crime. I replied: “Go right ahead and nail the bastards.”
I feel like I have a new job. It’s holding while waiting for another person to explain how I should just wait and surely the package would show up. I definitely resented the whole concept, especially since we’d already paid and if I didn’t strongly urge them to deal with it today, we’d surely be waiting another month and then they’d tell us it was too late to solve the problem.
We found someone else to sell us a freezer and even deliver it by the end of the month. Woo-hoo! For now, unless there’s nowhere else to get it, I’m a bit “off” of Amazon. I understand that they are swamped, but if they can’t handle the business, at least say so.