WHO ARE YOU CALLING A CUR? A LETTER TO WordPress – Marilyn Armstrong

Dear NP – Happiness Engineer at WordPress,

You know, when my responses dropped by 50% in February, I said “Oh, they’ll fix it. Surely it’s not just me …”

By the middle of March, having gone from getting an average 400-450 hits a day to barely hitting 300 on a good day, I wrote a very polite note and got an automated response — and nothing more. A week later, I wrote a sharper note … and got an automated response saying you were “working on it.”

Two weeks later, I tried again and this time was told “the problem was a lot bigger than it looked and please be patient.” By then, it was April and the bottom had fallen out of my site. Previously, until the turn of the year, everyone could reach me with just “Serendipity”

Because, you see, I was the first person to use the name. It was mine. Always. From February 2012, I had always gotten ALL my responses on that title and never had a problem — so don’t tell me this has always been a problem all along because that’s NOT TRUE.

All through April, I waited. I got an occasional note from this or that “happiness engineer” that you had fixed it, but it was NOT fixed. The only fix I could come up with was to change the title of my 6-year-old blog to meet whatever are your new standards — the ones you never told anyone about.

That’s another cool thing you do. You just change stuff and it doesn’t seem to occur to you that your changes make a difference to anyone. Apparently we are all just cogs in your wheel.

I got a little snarkier and was ignored.

So finally, I got really ANGRY and I YELLED at you. Oddly, that worked. It may not be the best way, but the best way, the reasonable way, totally failed to get anyone’s attention. If you want polite users, try politely responding to queries. It’s a two-way street.

I tried nice. I tried polite. I tried reasonable. I tried patience and you IGNORED me. Now — I’m yelling? Well gee, what a shock. What did you think was going to happen?

I’m very angry about having to change the name of my blog after six years. You allowed people to take the same title and I was told there could only be one of each name. I know because I was turned down for a bunch because they were already in use, so I assumed that other people had the same requirements as I did, but apparently, not true.

You just said ‘Oh what the heck” and let anyone take any name without regard for previous occupancy. Yeah, it got me really mad and it got a few followers mad. They pointed out it was unfair since I had always gone by that name. To force me change my title so kids who jump on board for a month of freeloading and don’t build a blog, but steal my title are more important to you than people like me.

It isn’t just me. There are a lot of us, hard-working determined bloggers. We are the people who keep you in business. We pay our fees. We do the work that makes a site meaningful. We keep users interested and coming back for more. They aren’t coming back for the high school kid who will post a dozen blogs and abandon the site because it’s too much like work. We are the ones who do the job you need done and you honor us exactly how? By persistently altering the format to make basic blogging increasingly difficult.

You never consult us about the changes you are making. You just make them and tell us we’ll love it, but we don’t. You take simple tasks and make them enormously more difficult.

No one notices when I popped past half a million and I’m sure when I pop past a million, you won’t notice that, either.

Now my site seems to working. Until the next exciting new change blows it up again. But mostly, it’s working because I CHANGED THE NAME OF MY SITE so I could have a place in the search engine. It’s a very long title and I hate having to use it. It will cut into who can find me. Alternatively, I could abandon you but I don’t think I have it in me to do this on Blogger. Six years and 700,000 posts — and 675,500 hits. That’s a lot of writing, photography, commenting. I’ve involved four more writers and the result was really heartening. And exciting.

It’s like a real newspaper now with all kinds of articles by people of widely varying backgrounds. People read us. A lot more people than I imagined possible.

I went to my husband’s reunion last week. I’s a reunion of the media TV-Radio-Newspaper reporters and photographers for the Boston market — and they actually knew me because of the blog. Much to my amazement, they read us — and that means they also read WordPress. Consider that your company has gotten more actual feedback and probably business from me than maybe any other blogger in New England.

So – I am important to you?

How exactly?

What do you do for me?

Did you protect my site and my title? Did you jump in and fix the problem which really IS your database. Something ugly happened and you need to fix it. I guarantee — it will get worse. That was my specialty for 40 year in the high-tech biz and lemme tell you, if your database crumbles, eventually the whole organization put itself out of business.

It’s easier than you think. I’ve watched it happen repeatedly through the years. I could draw you a long list of companies who were hot, hot, hot and are now gone, gone, gone. Your search engine and database are the backbone of your organization. If it doesn’t work, nothing works. Sales will drop, your business will fall off and someone smart and new will pop up and say “Hey, guys, c’mon over here … we’ll take care of you …” and we will go, because you didn’t take care of us. You just love telling us how well you care for us, but you don’t.

I know you are changing the format again, too. Rumors abound and I dread what new awful software you’re going to shove out your door. I’m still hanging in with the old stuff because the new one is dreadful. It’s very cute and fiddly — and hard to use. Writers don’t want fiddly. We just want to write.

We want the spacing (still can’t get the spacing right, can you … that disappeared long ago) to work. I’d like back the point system on selecting fonts. I’d like to be able to find a picture more than 2 years old. I’d like to be able to find my own posts from 5 years ago or even three. I’d like the old custom format back where I could actually choose a color and not have it change two weeks later because someone messed with it.

I’d like to be acknowledged for the hard work I’ve done. None of the people with whom I’ve been blogging for more than five years have gotten so much as an EMAIL indicating that they meant anything to anyone at all. Shame on your company. You treat your most loyal customers the worst and then you can’t imagine why we get so angry. The only reason we’ve stuck with you is because no one else has given us alternative.

Fear not. Someone eventually will. There’s always someone who will offer a choice. YOU were one of those people, way back when. You cared, until you got too big to be bothered.

Wouldn’t YOU be angry? Or aren’t you sufficiently invested in anything enough to care what happens to it?

Sincerely,

Your not-nearly-as-faithful-as-she-used-to-be blogger

“Never attribute to malice that which is adequately explained by stupidity.”
– Robert Hanlon

Marilyn Armstrong
Uxbridge, Massachusetts

DOCUMENTATION WITHOUT WORDS ISN’T DOCUMENTATION – Marilyn Armstrong

A couple of weeks ago I bought myself an iPad Mini. It was $100 less on Walmart because it had iOS 9 on it rather than the current iOS 11. Anyone who knows anything about Apple knows it doesn’t matter what iOS is on it.

The moment you turn it on, it will instantly update to the new iOS — even if you would prefer it not do that.

I bought it. Less than $300 with 128 GB innards. Nice cream color. Brand new and their 4-year support was only $40 instead of the $69 Apple charges. Moreover, it’s local. Our nearest Apple outlet is a long drive from here and has been one of the reasons I’ve been loathe to get involved with Apple.

But it turns out, getting customer service is hopeless anyway. Whether it’s local or in some foreign country, service will be awful. Given the awfulness, you might as well pay less.

So now I have this iPad Mini which I got the next day. Cute little thing. We were on our way to visit Tom and Ellen, so instead of unpacking it, I stowed it in my computer bag and took it with me. Tom set it up in a few minutes and voilà. A functional iPad Mini 4.

I looked at it. “So what’s next?”

The cover (yes, purple)

I have no idea what to do with it. I read and listen to Audiobooks on my Kindle. So what do I do with this? My theory had been that I wanted something small and light that would get me into my email and let me correct typos on my blog without hauling 9 pounds of Dell wherever I go. I love my computer, but it weighs like two cinder blocks.

Tom has an iPad (regular size) and he uses it for almost everything. Almost. He also has a keyboard that also works as a case and a stand.

“Should I get the ridiculously expensive Apple keypad for this?” I ask him.

“God no,” he says. I look at his. It was a Logitech. No problem. I’m good with Logitech.

I go home and look it up on Amazon. Instead of $159, it’s $69.95. Except if I don’t mind getting it in purple, it’s $42.50. Purple is good. Goes well with the lovely cream. I order it. This is my “less than $300 solution to the $2000 problem.” What I really need is a lightweight but powerful computer, but that’s big money and we have home repairs lurking.

Maybe more dark violet than purple

It arrived today. In a nicely padded envelope. I open it. Take out the box. Eventually figure out how to open the box (I hate packaging) and remove the item. I’ve read a lot of angry reviews on how easily it breaks. I look at it. Yeah, I can see if you mistreat it, it would break. But in my entire life, I’ve never broken a computer or a cell phone. I take care of my equipment. If it breaks, it’s something internal, not because I dropped it or stepped on it or abused it.

I did notice a couple of people who suggested if everyone would treat their equipment gently, it would last longer. My sentiments exactly.

On the back of the box, it tells me what’s inside — including documentation, the keyboard case and a charging cord.

“Documentation” with REALLY SHORT cord

The documentation is missing the one thing that means documentation to me. No words. It’s a piece of cardboard with small, incomprehensible pictures. Which I follow until I get to a point where all I can say is “WHAT????” I know they want me to do something, but I have no idea what.

Documentation and the cord. Could they have made it any shorter?

I have no idea how to get it to pair with the iPad. It’s a Bluetooth device and I’ve got other Bluetooth stuff. It’s usually pretty easy, but I’m baffled because nothing is happening.

Finally, I say “Screw it.” I open my computer and look for installation instructions for the keyboard. Online. At Logitech.com.

Logitech says:


LOGITECH

Before you connect your iPad mini to the Focus keyboard case, make sure it’s inserted correctly into the case:

1 – Place your iPad mini so the camera lines up with the camera lens cutout on the Focus case.
2 – Snap the corners of the iPad into the holder to secure it.

To connect for the first time

1 – The Focus case doesn’t have an On/Off switch. To turn on your keyboard case, open it and rest the iPad mini on the strip directly above the keyboard. The status indicator on the top right of the keyboard will glow green.
2 – On first connection, your keyboard enters Bluetooth discovery mode and the status indicator will blink blue rapidly.
3 – Go to the Bluetooth settings on your iPad and select Focus Keyboard Case in the Devices list.
4 – If your iPad mini requests a PIN, enter it using the keyboard (not on your iPad mini).

Once the connection is made, the status indicator will turn solid blue. Your keyboard is ready to use.


There were no illustrations. They didn’t need any.

There were other instructions in case you want to connect the same device to a different iPad, but I only have one. It took me about 3 seconds to connect it once I had WORDS as instructions. Two paragraphs of WORDS.

No tiny pictures. One picture in the original “document” which had words in it, but no amount of squinting and changing angles enabled me to read those teeny tiny 4 point letters.

Now I have a lovely purple keyboard case that types. It’s a bit small, but so is the iPad. If I can figure out what to do with the iPad, that will make me happier.

I could use it to play games, but I can play games on my Kindle and my computer. I could watch Netflix, but … why? This is basically the problem I have always had with iPads — not having any idea why I need one and what it can do for me that isn’t already being done by something else.

Tom says I need to mess around with it and find cool stuff for it to do. Okay. I’ll do that. Whatever cool stuff is. It is possible I’m not really cool enough for devices.

AN ELABORATE CONSPIRACY – Marilyn Armstrong

It’s an elaborate conspiracy

Someone commented that “working on a problem” was, for WordPress, their version of progress. So I got to thinking. What is the opposite word — the antonym as it were — of progress?

And after considerable research I discovered there is no antonym because “progress” is a contextual word and what is means depends on the way in which you use it. If you are talking in military terms, the answer would be “retreat.” If you can’t move forward, the way to go is backward — another antonym. Also, don’t forget “reverse.”

One way or another, “progress” in this case would definitely indicate some kind of “forward movement” on the project.

Today, as expected, they told me they’d solved my problem because now that I have had to change my title, they can find a few pieces of my newer posts and if you look up my name – or Garry’s or Tom’s or Ellin’s or Rich’s – we exist.

There are about 6900 posts missing and nothing shows up under Serendipity at all, even though I blogged under that name for more than six years. Also, apparently my followers are gone because, he explained, they needed to sign up again and make sure to accept the link they’d get from WordPress.

I had written:


I am comforted by the fact that you are working on this major issue. Please don’t worry that my post about it has been reblogged many times in a variety of languages. I’m sure no one really minds having you make a complete mess of their contacts with the outside world. After all, we only do this so you can make more money and have no personal stake in the matter at all.

Many people will be comforted knowing you are working on fixing your broken search engine. It’s touching, really it is. After all. I’ve written 7,000+ posts for you — and been a premium customer — yet my NAME — nor any of the names of the other four writers on my site — can be brought up through your engine — even though they always showed up in the past. How special is that? What I love BEST about you guys is how hard you work at “fixing” things without apparently having any clue as to the other issues involved with the work — like what happens to databases when you disconnect the names of customers, probably by eradicating the pointers that have so effectively worked for years.

Listen, if you need people who actually understand how this stuff works? I used to be in this business and I know some really top-notch people who can fix a database to perfection. Of course, that means that EVERYBODY in your tech department also has to learn how they work so they don’t casually destroy them without even knowing  what they are doing.

Have you considered hiring PROFESSIONALS to work with rather than kids just out of school? I know you might have to pay them a better salary and that’s rarely done these days, but it’s worth considering. Because as someone who spent a lot of years of my life working with databases, you guys are clueless.

Your friendly neighborhood paying customer with a 40 year background in the problem you can’t solve (because I’m sure you have no idea how you broke it in the first place),

Marilyn Armstrong


Which I thought was being too snarky, but apparently I wasn’t remotely snarky enough. No one has looked at my history. So as far as they are concerned, if a few older posts show up randomly, and you can dig me out of the search engine, FIXED.

Freaking HAPPINESS ENGINEERS? Do they blush when they have to say that in public? Doesn’t it make them cringe with embarrassment? Has a WordPress “happiness engineer” made you happy? Their job is fixing the problems that they — themselves — have created. So effectively, they are “technical assistants” whose job it is to fix the messes they make.

They have yet to actually look at my site in context and see what has happened since “they fixed it” about a month ago. No one has yet looked at anything except the title and my name. That’s it. That’s their entire process. And whether or not my followers are following the right way.

I am angry while being gloomy. I have a name on Blogger which presumably still exists, but I don’t think I have it in me to do this whole thing again. I’ve written, I’ve explained, complained, been angry, been patient, been helpful, snarky — you name the emotion and I’ve been there and back again.  Now, I’m simply tired.

I love writing and I can’t imagine not doing it, so I suppose I will.

Oddly, I feel like I just got fired from a job for which I was never hired. How weird is that?

I’m sure, in weeks to come, they will be sending me more meaningless notes asking me if my “new followers” — apparently  all you old followers aren’t in their calculations — are the real problem because you (whoever you may be) haven’t signed up the right way.

If you feel like signing up again, please do, but don’t feel obliged. There’s no reason this should be so difficult. Meanwhile, I’m inclined to turn myself off for a while. Maybe a break will give me the breather I need.

I expect I will keep hearing from more (they are different each time which of course makes any kind of continuity of purpose in getting this repaired meaningless) “Happiness Engineers.” I’m positive they will explain why and how I’m supposed to be happy.

For now though, I will be at peace knowing I have a new sink in the bathroom I’m not allowed to touch, bump into, or even think about using for at least 12 hours and a week to ten days would be better.

I want to be happy too. I think I’ll be happy about my sink.


NOTE: Add this to the “high humor” of this event. I just got this right now and its original date is April 17th. I also just got a note from Sue dating to the 18th. Oh yeah. Everything is so fixed!


XXXX. (Automattic)

Apr 17, 19:47 UTC

Marilyn,

That note you received was an internal note that was not meant to be sent to you. This is why the link cannot be accessed. Indeed, we are working on the issue still.

Thanks,


XXXXX. | Happiness Engineer

HOW DELL DONE ME IN – Marilyn Armstrong

How a vague idea became real when the company you loved gives you the final boot. Dell, Apple, and why Apple has finally won the endless war.


I have been buying Dell computers for more than 20 years. Not only have I always loved how Dell’s were made, but they lasted a long time.

On the other hand, their customer service which had been great, was on a rapid downhill slide for the past 15 (or more) years. Above and beyond liking Dells because there’s no bloatware on them and they are designed to do a job, was their sturdiness. They were business machines for people who took their work seriously, even if their work was a hobby. I’ve used their equipment for work only, for work and play, for whatever I’m currently doing which you can call whatever you like. Dell did the jobs.

The old 14Z in its youth …

Many Dell’s I bought 10 years ago are still working. Some needed a reinstall of the operating system and a couple needed new hard drives, but that was small stuff, all things considered. I really use my computers. I push them hard, I make them work.

Until the past two — expensive — Alienware — machines. The one Garry has lost its battery after less than 3-years. The only other Dell that ever lost a battery lost it after 7 yeas and it was a cheap machine. I replaced it and it works again, though now it seems to be losing its monitor. It’s old. It doesn’t even have Bluetooth, so it has, I think, hit the end of its road. It doesn’t owe me a thing.

When the little old Dell was beginning to display not having enough video to do what I do, I got a new Dell with the biggest NVIDIA video card I could afford and passed the two-year-old Alienware machine to Garry. After which the battery died. It’s pretty new so the price of getting a new battery is high. The battery replacement was more than most laptops.

The old one works, as long as it’s plugged in, so I suppose you could call it a laptop-shaped desktop. It weighs more than most desktops at a solid 9-pounds including its brick.

My new machine is working fine and does what I bought it to do, but I’m out of service contract. The company got in touch (and back in touch, and back in touch) asking me if I wanted a one-year contract for service on the new machine.

Older Alienware

The price? I kid you not: $850 for a single year of service. I had tried to get service from them during my first two years with the computer and they were useless. No one had a clue how a dual hard drive machine worked and all the advice they gave me was wrong. I eventually doped it out myself, but I’m still not really sure it’s backing up the way it should. There are many things about this computer I love, but also a bunch that I don’t.

One of the problems is weight. The thing feels like two cinder-blocks. I have developed significant upper body strength picking it up and moving it off my lap to a side table. Taking it with me when we travel is just this side of a nightmare.

I’m sure most of the weight are the batteries which basically last for just over two hours. Which means effectively, even WITH a working battery, the machine is still a desktop.

I hate new computers. I hate moving material from machine to machine and moving the material from a PC to a Mac doesn’t sound like fun. I’m sure there’s an app for that and I will have to find it because all my photo and writing backups are for PC and won’t run on a Mac.

I’m not a Mac fancier. The loose style that has been typically Mac/Apple since forever annoyed me. I like orderly computers. I like knowing where stuff is, where it belongs. How to find it. Ironically, the recent changes Mac is making to the operating system is going to make them much more PC-like and PCs are making their OS slightly more Mac-ish. The world comes round and round.

Reality bit. I couldn’t keep hauling the big, brawny, 10-pounds of Alienware and moreover, I didn’t want to. I’m not getting younger. Garry’s machine, now that it has to be plugged in, is developing other signs of flakiness that make me wonder if it will survive.

I knew I could not buy another Dell. I’ve used other bloatware special PCs and I won’t go there. Also, I know what I need, which is a honking big piece of video ram and equipment I can pick up which will not dislocate my shoulder from its joint.

Apple.

Then they offered me the Apple Card. Zero percent interest. 18 months.

I got a Macbook Air — as high-end a version of it as you can buy. It isn’t their top machine but it comes with sufficient USB 3 ports and other connectors, like an SC reader slot. Sometimes, the newest machine on the rack isn’t your best choice.

Meanwhile, Garry needed something. I thought long and hard about what Garry really does. After serious thought, I figured he could live his virtual life on an iPad with a keyboard. And enjoy it, too. Meanwhile, as long as the big Alienware works when plugged in, he has a full-size computer to fall back on.

My only question is why does this iPad have a mouse? You can’t use a mouse on an iPad. Even I know that. Did the photographer just happen to have a new mouse to show off?

In the end, you can’t take two heavy computer users and have only one fully functional computer in the house. It won’t work.

I need to point out to Dell that I was about as loyal a customer as you could find. It took them a decade to get me to where I couldn’t deal with their customer service department again. Ever. They did me in.


Mac/Apple did not win my custom. Dell LOST it. 

I’m pretty sure half of Apple’s new recruits are people who just gave up trying to stay with other companies and were driven screaming into the night.

I am one of them.

IF I HAD A MALLET – Marilyn Armstrong

Mallet from Daily Post

Between one thing and another, Word Press has killed off my following. In ONE month, they’ve knocked me down by more than 80%. I’m finding it hard to convince myself to bother writing since it seems no one can get to me to respond.

I’m getting many new followers. Dozens and many per day, but I hear from a few and all say that no matter how many times they sign up, each time they try to like or comment, they are locked out and have to do it again.

After a while, they give up.

My hammer

If I had a mallet, I can think of a few heads I’d really like to crack with it.

Meanwhile, please forgive me if my enthusiasm for writing seems a bit dimmed. Should they ever fix whatever is wrong with this site, I’ll be back, but right now, it seems like I’m at square one, getting the kind of responses I got 6 years ago. If WordPress is fixing this, I haven’t seen any evidence of it. There are problems all over their platform and they are forging forward with more changes which are causing more damage.

Their search engine is whacked. Their sign-up isn’t working. People can’t comment or “like” and many blogs come back as “not there” when they really are. But yet, they push forward — and to what purpose? To attract the kids who blog for two weeks, get bored and leave while simultaneously driving away the people who helped them build their success?

WordPress needs to stop forging forward and figure out what you are supposed to be achieving. Then they need to work together to make the platform FUNCTIONAL for everyone. This isn’t a game where you just press “end game” and “replay” and that will fix everything.

I don’t want to play this game any more. I’m not having fun and I’m tired of paying money for nothing.

If the point was to convince me to give it up, it’s working. I’m just about ready to throw in the towel and I never imagined I would say that.

WHAT’S THE ANTONYM FOR PROGRESS? Marilyn Armstrong

Someone commented that “working on a problem” was, for WordPress, their version of progress. So I got to thinking. What is the opposite word — the antonym as it were — of progress?

William Strunk Jr. was a professor of English at Cornell University and, together with E.B. White, author of The Elements of Style (1918).

And after considerable research I discovered there is no antonym because “progress” is a contextual word and what is means depends on the way in which you use it. If you are talking in military terms, the answer would be “retreat.” If you can’t move forward, the way to go is backward — another antonym. Also, don’t forget “reverse.”

If by progress, you mean “to go inside,” you can use “egress” which means “to leave” — but it really isn’t an antonym since progress is rarely used to mean “going into a building or room.” Generally, it means to “improve upon an existing state.” Or, to fix something that’s wrong. Or, to go forward when you haven’t been … well … progressing.

Regress is more mathematical than progress and has a lot of important applications in the coding world. But it doesn’t have much to say about making a bad situation better or worse.

I found this oddly amusing. Rarely do you find a relatively common word which has no antonym. In every case, the “antonym” was marked as “sense-specific” or as I prefer to put it, “contextual.” It means what it means in a limited, specific way.

One way or another, “progress” in this case would definitely be some kind of “forward movement” of the project, which happens to be figuring out why names suddenly don’t come up linked to the people who wrote the posts.


Ben C. (Automattic)

Apr 17, 12:50 UTC

Putting this back on hold

This issue is being worked on here: https://readersquad.wordpress.com/2018/04/10/site-not-appearing-in-reader-search/


Ben C. | Happiness Engineer
WordPress.com | learn.wordpress.com


First off, what does “putting it back on hold” actually mean? You mean — you took it off hold? Why when you never fixed it, would it have been on hold at all? It’s broken. Fix it. YOU broke it, not me.

So I wrote:


I am comforted by the fact that you are working on this major issue. Please don’t worry that my post about it has been reblogged many times in a variety of languages. I’m sure no one really minds having you make a complete mess of their contacts with the outside world. After all, we only do this so you can make more money and have no personal stake in the matter at all.

Many people will be comforted knowing you are working on fixing your broken search engine. It’s touching, really it is. After all. I’ve written 7,000+ posts for you — and been a premium customer — yet my NAME — nor any of the names of the other four writers on my site — can be brought up through your engine — even though they always showed up in the past. How special is that? What I love BEST about you guys is how hard you work at “fixing” things without apparently having any clue as to the other issues involved with the work — like what happens to databases when you disconnect the names of customers, probably by eradicating the pointers that have so effectively worked for years.

Listen, if you need people who actually understand how this stuff works? I used to be in this business and I know some really top-notch people who can fix a database to perfection. Of course, that means that EVERYBODY in your tech department also has to learn how they work so they don’t casually destroy them without even knowing  what they are doing.

Have you considered hiring PROFESSIONALS to work with rather than kids just out of school? I know you might have to pay them a better salary and that’s rarely done these days, but it’s worth considering. Because as someone who spent a lot of years of my life working with databases, you guys are clueless.

Your friendly neighborhood paying customer with a 40 year background in the problem you can’t solve (because I’m sure you have no idea how you broke it in the first place),

Marilyn Armstrong


Too snarky?

Freaking HAPPINESS ENGINEERS? Do they blush when they have to say that in public? Doesn’t it make them cringe with embarrassment? Has any WordPress “happiness engineer” made you happy? Their job is fixing the problems that they — themselves — have created. So effectively, they are “technical assistants” whose job it is to fix the messes they make.

Why do they make the messes? Because as far as I can tell, they really don’t know what they are doing. They just do stuff and when it stops working (duh!) they say oops. With luck, they attempt to fix it. Some things never get fixed because they have no idea what they did to break them. Talking to our happy band of Happiness Engineers, I am often confounded by how little they know about the stuff they are doing. How lost they are and how obviously young and clueless they seem to be. Every now and again, you get a smart one and it’s such a relief.

Finally! An engineer who knows what a pointer actually IS and can recognize a database when he sees one — and even knows how important the database and search engines are to the platforms of which they are, in theory, in charge.

Such is progress. They are making progress. Well, actually, no one has said they are making progress. That’s actually my own inference.

Are they making progress? Are they in full retreat? Are they moving backward? Are they in “slow progress” mode – which in the development world is identical to “no progress” mode?

Inquiring minds would love to know. By the way, I tried their link and it is blocked to plebes like me who don’t “get” development. You need a password, which of course I don’t have.

No problem. I’m sure, in weeks to come, they will be sending me another note letting me know that they have yet to make any progress, so they are taking this “off hold” because they are “Happiness Engineers” and they really want us to be happy.

I want to be happy too. Let’s all be happy together.

FRETTING WHEN YOUR NAME DISAPPEARS IN WORDPRESS’S SEARCH ENGINE? – Marilyn Armstrong

Fretting? Why would I be fretting? After all — the “Happiness Engineers” are still working on solving “my” problem!

It’s comforting to hear that “our team” is continuing  to “work” on this issue or are they working on it again. Or “still”? It’s hard to know since they have yet to get my name or any of our four other co-authors back into the database.  

Do they even understand the problem? That the most likely reason we are “missing” is that they eliminated the pointers that made our posts visible to the general public? Or are they still dicking around with kids just out of college who don’t actually understand that doing “A” can result in a broken “C” and “L” and “Z”? Have they bothered to hire any experts in the staff or are they working — as I suspect — with a bunch of barely trained “kids”?


If you are on your dashboard and you go to Reader (I don’t know what dashboard you are using because they keep “fixing it” and this latest fix has REALLY fixed it but good). Open Reader, go down to “Search” and type in your name. See what you get. If you are lucky, you will see most or all of your posts including recent posts.

If you are me, you will find nothing — not the name of your site or your name or any post from your site at all. Almost everyone else can find at least their older posts. In my case, I effectively do not exist in the WordPress search engine.

Why is this such a big deal? Because the search engine — otherwise known as “the database” — is how WordPress hangs together. It’s the core information about who is who and what is what on their gigantic server farms. That’s how you can look up “Serendipity” and find all the various posts on Serendipity — despite there being other posts that have included the word in their titles and a few that just plain stole it. All of this is linked to our URL, which is our “address” on the  world-wide web — the big virtual world of which we are part.

CBS Images

I have been posting pretty much daily for six-years. That’s more than 7,000 posts, almost 11,000 WordPress followers (probably half of them are Russian bots) and another 3500 (give or take) individuals from social media. I have 669,975 views including almost every country on earth. I’m missing North Korea (we all are) and a couple of central African countries, but otherwise, I’ve gone everywhere and most of you have also traveled the globe, at least virtually.

Right now, those who are already following you or me or anyone (and vice versa) will continue to get emails and notices in the Reader. No one new will find us in the Reader — or at least won’t find any of our new material. They may find you through Google, though. As long as Google keeps crawling through WordPress, we are alive. Sort of.

Search engine history

For me, it’s a complete wipe out. None of the five of us who write on Serendipity show up as existing at ALL in the search engine except as reblogs on other peoples’ sites.

By the way, I had no idea how many reblogs of our pieces were around. Thank you, all of you!

So, the regulars who follow me can (so far) continue to follow, but casual drop-by people looking for pictures or information or book reviews or whatever we write about won’t find it if they are searching for us on WordPress.

Google is alive and well, so far. I’m assuming that’s true of whatever other search engines (Bing, Yahoo, etc.) are crawling through WordPress.

This is a major issue for WordPress. A broken database is serious business.

Databases were what I worked on for most of my professional life. Technical writing — with a VERY heavy emphasis on data management. A company’s  search engine is the center — the core — of a system. It’s not a spare part.

The database is how a system knows about itself and can find its various pieces. If it breaks down, that is very bad. The “old bloggers” — we who have been doing this for years — are the hardest hit and I think I’m the only one who has been obliterated completely. We aren’t completely dead as long as our links still work and Google picks up the pieces, but if the whole database (search engine) collapses, WordPress will collapse with it.

And then, there is WordPress

It’s important that you make sure WordPress knows you know what’s going on and they need to fix this. Pronto. They are working on it, but it’s possible I was the first person to get on their case and make them realize how deep this issue goes.

They have been messing with the “reader” and “search engine” for years without giving a thought to what might happen if things went terribly wrong. And with databases, thing go terribly wrong pretty fast and rather easily. Just know that a database is how your system remains A SYSTEM and not a lot of random pieces floating in cyber-space.

The longer it goes on, the more pieces of our work will disappear and possibly never be found again. Anyone who codes will understand what I’m talking about. This should not have happened and they should have been working on it from day one instead of just doing their “we’re just messing around, don’t let it bother you” thing. Eventually, mindless coding will break something serious.

They finally did it.

Most of us only use a few search engines. Amazon for its own products. WordPress. Google. Bing. But there are thousands and thousands of search engines dedicated to specific tasks — finding cheap hotel rooms or airplane tickets — or anything else you might need or want. There are local bases and international bases. Medical and scientific bases. Every subject and science has a variety of databases, some of which charge fees for their use. Some require that you have degrees in the subject or are teaching in the field.

WordPress’s database is its fundamental tool. It isn’t “just” WordPress, either. It hooks into all the other databases. It matters. Its absence matters to us more than most of you may “get.” Time for them to stop messing around and start addressing the real issues on the platform — while there still is a platform.

The final bottom line is not the “name of my site” but MY NAME. The names of the other writers all of which should be pointing at the pieces they have written and until a month ago, were doing exactly that. Now, they are not doing anything. My name is a blank and so are theirs.

How many other names are blanks where they used to be pointers and parts of an index? What did they do to make such a mess? It didn’t happen by itself and this is not a “glitch.”