I wasn’t going to bother to write this because you’ve heard it before. And you’ll hear it again. The same old sad story. Dell makes some amazing computers — yet they have what must be the worst customer service on the planet. I do not see how it could be worse. It is so bad on so many different levels, it’s hard to know where to start. But then, I realized I might as well write it. Writing it could make me feel better. Eventually, I will also find it funny. I’m nearly ready to begin laughing. One more cuppa coffee and I’m there. Laughing.

This problem — not a huge problem, mind you — was whoever put my machine together forgot to install the Adobe software I bought with the computer. Or leave a link — or give me an unlock key to download it myself. Knowing Dell as I do, I considered just forgetting it. Let them keep the money and move on. But it’s $80. A bit too much to let slide.


The thing about Dell Customer Disservice, other than its general suckiness, is that they never connect you to the right department. They repeatedly ask for the same information, but whoever you talk to next won’t have the information and you’ll have to provide it again. If you ask for the number to which they are supposedly transferring you because you fear they will disconnect you, you can be sure the phone number is either no longer in service, or is completely wrong. The ones they gave me were either: (1) disconnected, (2) A cruise scam organization (you know, free cruise if you give us all your personal information?), and (3) Direct-TV. What I wanted? Sales Support for Alienware.


Any agent to whom you talk will never read what (if anything) a previous agent wrote — so you are always back on square one. No one ever calls you back or can provide you with a number to get you to the same person again.

They put you on hold and forget about you. Or disconnect you. They transform minor problems that could be dealt with by any normal company in a couple of minutes, into a week-long crises.

The first two agents I spoke to insisted I really had the software and was too inexperienced with computers to find it. Both agents went poking around INSIDE my computer (remotely). Each independently ascertained that the software isn’t there, nor is there any download link for me to acquire it. So, finally, after I got a bit strident about it, they connected me with a supervisor (this identical scenario played out twice). Both of whom informed me that they would not be able to deliver it. The first said it would be another five days. What? A download?


I was in “patience is my middle name” mode, so I waited. Five days later with no further contact from Dell, I called again. The first agent told me I would have to wait ten days more and disconnected me. I hit redial. When finally I got an agent, I shouted: “I WANT MY MONEY BACK.” I felt I needed to get his attention before he disconnected me again.

The agent (aka idiot) explained he could escalate “my issue” and maybe (only maybe) I would get my money back. He would “send a request” up to whoever were slightly more in charge than he was, but he could not guarantee they would comply. Because, he said, I probably already have the software and simply can’t find it.

I started to say something, but choked on my own words. Several deep, cleansing breaths later, I pointed out Dell had failed to deliver something for which I had paid. They do not get to NOT give me the product OR return my money. That’s theft. But my idiot said those were the “rules” and I said “we have other rules in this country and I want to talk to a supervisor. NOW.” My idiot assured me a supervisor would say exactly the same idiotic thing. I said that, were this to prove true, then I would keep going up the ladder to the damned president of the company if I had to, so put the supervisor ON the phone NOW.” I think I may have been yelling by then.

Got the supervisor. After he too explained that the software was ON the machine and I explained he should read the notes on this case number (yes, I had a case number) and he would see that no, I don’t have it and no, I’m apparently not going to get it, and frankly, I’m sorry I ever ordered it, and now give me my money back before I call the Attorney General and report the company (I’m sure I wouldn’t be the first) for Felony Stupidity and Customer Malfeasance.


Eventually he said he couldn’t give me the $82.95 Dell owed me, but would $100 be okay? I said yeah, fine. He was still talking when I hung up. I’d been on the phone for three hours and the dogs needed feeding, Garry wanted help unloading the groceries and my ear was getting sore.

Yesterday, I was issued a refund for $82.95. Can I sue for emotional distress?

I still don’t understand why there is any problem. It’s a download. I could download the software on the spot from Adobe. I’d only bought it from Dell because it was much cheaper.

This is supposed to be (wait for it, wait for it) PREMIUM CUSTOMER SERVICE. I hesitate to imagine the standard shit they are dishing out these days to regular, non-premium customers.

I buy Dell computers in spite of Dell. The computers are great, but oh-lord-give-me-strength to deal with their “customer disservice.” This morning, they sent me a “customer satisfaction” survey. I didn’t bother to fill it out.


It’s configuration central here and has been for a couple of days, though I hope to actual finish today and be able to move on to those other things awaiting my attention. I can hear the little voices of my undone tasks yapping in my ear. It’s like the whine of mosquitoes. I slap at them, but they keep coming back.

It’s not only the computer that is sucking up my time. It’s this stupid, horrible election. So much of my attention has been taken away from the stuff I really should be doing, I’m not getting stuff done, not like I need to. I can’t WAIT for this election to be done and over. I want my brain back.


Meanwhile, I got my computer. I actually got it a week ago and it was not supposed to show up until the second week in November. Maybe they ought to have waited and sent everything at the same time, but as it is, it didn’t come with the software I ordered — or the peripherals I need. I ordered the computer and software from Dell. Yes, I know. The worst customer service on the planet … but some of the best computers. It’s like having your sister marry a man you really loathe, but they are a package deal.

One of the big changes in this new generation of computers is they mostly don’t come with DVD reader/writers, so you need an external if you are going to install software from physical media. I ordered the external DVD player/writer from Amazon. It’s the same one Dell sells, but $25 less with free shipping and 2-day turnaround. Also picked up a nice zippy 1 TB external drive and a cool mouse that scrolls side-to-side as well as up-and-down. Amazing how prices have dropped on some of this stuff.

Yesterday, the peripherals arrived, so today, I hunkered down and decided to make this computer function.

I installed Photoshop and Bridge. I finished moving files from backup hard drives to the new computer (which has two hard drives, a 1 TB 7200 rpm mechanical drive, plus a 256 GB solid state drive. Everything defaults to the C: drive — which is the 256 GB SSD — so I had to do some configuring. Not going to let that huge, D: drive sit idly by. I put all the photographs and documents there — and the Adobe stuff. I’ll leave the SSD for booting and other applications. Like OpenOffice and Audible Manager.


All things considered, this has gone well. Smoothly. Photoshop and Bridge installed without so much as a whimper of protest, as did all the Topaz and NIK filters. The DVD external worked fine. The back up drives passed the data to this computer without a problem as fast as their little virtual brains could do it.

Nonetheless, it took a long time and I’m not done yet.

It reminded me of watching (I think it was ) NCIS the other night. Some fiend was copying a gazillion terabytes of data to destroy American via the Internet. Not only was this evil genius able to hack the U.S. government’s most secret servers (which I don’t find hard to believe), but they could transfer this massive amount of data in a mere few minutes. Wow. That I can’t believe.

With my brand new 3.0 USB Western Digital external drive hooked up to my not-all-that slow older Alienware computer (it’s got a core Intel i7 board in it), I’ve been backing up the documents library. It contains 177 GB of data and about 55,000 files. The file count includes a lot of hidden, system files, illustrations inside books and so on. Many of them are tiny. Nonetheless, this transfer from a fast computer to the latest greatest external hard drive has already taken more than an hour and looks very likely to take one more.


How do they do it so FAST on television? They can transfer the contents of an entire super computer to a flash drive in less than a minute. And where did they get that flash drive? None of mine work that well. I’ve never seen one even close to that large or fast … and NEVER an error message. Nary a glitch. Amazing!

I’m SO envious! While I’m envying fictional TV crime series technology, can I (please, pretty please) have that battery that will run my laptop for a week without having to plug it in? Meanwhile, I’m still waiting for the backup on the other computer to finish. Maybe tomorrow?


An argument is a modifier in computer language. Anyone who writes applications knows this, but most “civilians” don’t.

If you are a computer, you are always arguing. Computer language, unlike regular language, is remorseless. Unforgiving. You do it the right way or it won’t work. Or worse, it will work, but not the way you meant it to work. You misplace, or leave out a comma, or put a space between characters that should not have one … or put an underscore where there should be a hyphen — and who knows what calamitous results may follow?

0x00000116-blue-screenA blue screen error message that begins with STOP: 0x000000116 is due to video card or video driver related issues. 

For those of you familiar with Windows, you would in any case recognize this as a video card issue. Hardware or software. Usually, it’s a driver. Sometimes, it’s more than one thing crunching together. The problems began with installation of a new driver. My system said “No way!” and expressed itself by a black screen crash. I backed out of it and restored the system to before I installed the driver. Lo and behold, all was well. Or so I thought.

I waited until a newer driver was issued. NVIDIA issues new drivers so frequently you never have long to wait. All was well until Topaz sent a new version of its Texture filter. This blew up Photoshop. I backed out of the update, but simultaneously, NVIDIA sent a new version of “GEForce Experience.” An entirely new app.

When I tried to install it, it blew itself out of the system. In all my years of computering in the high-tech world, I’ve never seen that happen. It didn’t even leave a shortcut behind. Nothing. A hole in virtual reality. I could not restore it. For some reason, it would not restore from System Restore, or the external hard drive backup .

I do system backups to an external device. I’ve been doing some version of this for years, first on tape, then on CD or DVD, and now on external hard drives. Never, in all these years, have I ever been able to restore the system or an application using a backup. They don’t work. Never. It’s infuriating.

Thing is, I knew that this would likely be the case. Instead of counting on system backups, I back up data. If my system or a part of it blows, I know I’ll have to fix it some other way. Think about that. Just … ponder it. Save documents. Save pictures. Save music, books, and all that “stuff.” But the system? You’re going to need, as Quinn said in “Jaws,” a bigger boat.

Without that application, I couldn’t update the NVIDIA video card at all, so I went hunting and found a downloadable version on their website. I installed it and it also cleaned up the mess the previous download had caused. I then realized there was a new driver waiting, too. Oh joy. Just what I needed.

I created a restore point (just in case everything went south) and installed the new driver. It worked. But I was still getting way too many error messages involving the video card. Topaz wanted me to change my video settings, which I did. Dubiously, but I’m a good sport. It was working okay until this morning, it blue-screened me in the middle of answering a comment. Not exactly a major graphics project.

I rebooted. I set the graphics card back to its original factory default settings. This computer doesn’t want “better settings.”

My computer has too many arguments going on. I’m losing it because all I want to do is get on with stuff.

Herein lies the problem with running an older operating system on a computer with components that need frequent updating. The updates are not (really) designed for this operating system (FYI, Win7 Pro). My computer was a wee bit wonky a couple of weeks ago. It is a lot worse today.

I am losing all the arguments.



Last year, I wrote an update to my original commentary (from November 2012 – WHY TABLETS CAN’T REPLACE COMPUTERS AND WHY THEY SHOULDN’T) about how tablets were NOT going to replace laptops which absolutely everyone agreed was inevitable and I thought was utter rubbish. Today, in TechRadar, one of the original places that predicted the demise of laptops, the very same experts who predicted the demise of laptops and desktops completely reversed their position. Minus the fanfare with which the predicted the demise of computers, I might add.

15 best laptops you can buy in 2016

By Kevin Lee

The best laptops for your every need (NOTE: Not MY every need!)

“With the advent of the iPad just over six years ago, analysts were expecting laptops to be ousted by tablets at this point. Fortunately, for PC makers, that never happened. In fact, with the recent début of the Windows 10 Anniversary Update alongside new AMD and Nvidia graphics cards and Intel’s new Kaby Lake processors, the best laptops on the market continue to thrive.

Between thin, light and stylish budget notebooks like the HP Chromebook 13 and thick, robust powerhouse computers like the MSI GT62VR Dominator Pro, laptops are on their way up rather than out. Even Apple’s MacBook sees persistent success year after year despite all the changes MacOS has undergone since 1984.”

Isn’t that what I said?  See my post: “WHY TABLETS DIDN’T REPLACE COMPUTERS.” November 20, 2015

It continues to list each computer in their “top 15 pick.” As it happens, in the course of searching for the computer that would best suite me, I looked at every one of these and dismissed them all.


Best is relative and subjective. “Best”for whom and under what circumstances? Not best for me. None of these machines contain enough graphics support or RAM to run Photoshop. So maybe these are the “best” for the magazine’s editors? Or for “the average computer user” who is …? Are you an average user? If so, what does that mean? What do “average” users use?

Articles like this and previous articles on the anticipated disappearance of computers mislead people. If you accept this stuff as “expert opinion” and don’t do your own research, you will end up with the wrong machine. Quite possibly a very expensive, yet terribly wrong machine.

alienware side view computer

Here’s my rewritten article from last year. I was right. Not because I’m a genius, but because I don’t accept opinion as truth.  “Experts” don’t know a lot more than you do, but they are paid to make you think they have some kind of pipeline to ultimate truth. Their opinions are nothing more than personal opinion heavily influenced by big computer company sponsors. Sales pitches disguised as expert advice. Be very wary of taking this kind of thing at face value.

Know what you need. What you do. And what you require to make it work for you.


I originally wrote a longer version of this in November 2012 and the link for it as been included. At that time, agreement among “experts” was nearly universal. Tablets would replace desktop and laptop computers. Within a couple of years — in other words, by now — everyone would be using a tablet for everything. I disagreed then. I was right. (Don’t you love when that happens?)

Tablet sales have slowed, not because tablets aren’t fun or don’t have a place in our lives, but because everyone has one, or two, or three of them. And because, as it turns out, tablets do what they do, which isn’t everything.

I remember reading all those articles announcing how tablets will replace laptops and desktops. This, based on the surge in tablet sales and the slowing of computer sales. Every time I read one of those articles, I wanted to reach through my monitor, grab the author by the throat and shake him or her.


I don’t have anything against portable devices. I have quite a few of them, but there are a couple of differences between me and those authors:

1) The reviewers apparently don’t do any work. Not only do they not do any work, they don’t even have hobbies.

2) They think their favorite device is perfect and can do everything.

Have any of the people extolling mini devices as the total computer solution designed a book? Made a movie? Used Photoshop? Converted a document to PDF? Tried playing games on a tablet? It’s nearly impossible. All other issues aside, the screens are too small.

Virtual keyboards are good for virtual fingers …

I just read an article explaining how you can type perfectly fine on the iPad’s virtual keypad. Having tried typing on a variety of tablets, that’s an outright lie. Not true. You can’t type on a virtual keyboard because (trumpets) there are no keys.

You need memory and a hard drive to run applications.

You can’t run photo or video editing software on a tablet. Or a Chromebook. Or a Smartphone. It’s not that it won’t run well. It won’t run at all. It has to be installed. It uses a lot of memory. Without a hard drive, you can’t install it. Even online versions of these applications won’t run on small devices. If you use a real camera — anything more than a basic point and shoot, or a telephone — you can’t even download your photos, much less edit them. If you shoot RAW, you might not be able to load a single photograph on your device.


You can’t edit a 16 X 20 photograph on a 10 inch tablet. Much less a cell phone.

This is not a matter of opinion. It’s a fact. Can’t do it. Can’t see enough of the pictures to know what you are doing. It does not matter whether we are talking about a Kindle, an android tablet, or an iPad. Operating system is irrelevant. The device is physically too small to do the job. Even if it had a hard drive and enough memory (none of them do), you still couldn’t do it.

Who needs footnotes? Engineering drawings? Spreadsheets? I do, that’s who.

And good luck editing video on a tablet. Let me know how that works for you.

About that thesis: footnotes and bibliographies, and cross references? Explain to your adviser how you can’t include references and attributions because your tablet can’t do it. Surely they will understand. After all, computers are obsolete. And who needs attribution anyhow?

If you’re an architect or engineer? Return to your drawing table and start doing them by hand. I hope you still have those old-fashioned tools and remember how to use them, because you won’t be doing them on your tablet.

Need a spreadsheet? Not going to happen. Even if all you are trying to do is track your own household budget, you can’t do it on your tablet or telephone.

alienware computer front full

It’s a big world with room for many operating systems and devices … you don’t need to dump one to have the other.

There’s room in our lives for many different devices. And operating systems.

I prefer stuff that’s dedicated to specific tasks or sets of tasks. I love reading books on my Kindle. I edit on my desktop with the big HD monitor. I use my laptop when I don’t what to be stuck in my office, which these days seem to all the time.

You love your iPad? Enjoy it, but respect its limits — because they’re also its advantages. If you make it big and powerful enough to handle the tasks it currently can’t manage — larger screen, real hard drive, RAM, keyboard — it’s not a fun, portable device any more. If you need that much functionality, you need a laptop or desktop.

You can’t replace everything with one thing. There’s no reason you should.

One size does not fit all.

It’s okay to be different. Whether it’s your religion or political opinion — or which computer system you prefer, diversity and differences make the world interesting. Live your life as you prefer. Let others do the same.


“Holy shit,” I said to no one at all. “That really HURTS.”

I was referring to my back and my left hip (aka “the good one”). It was early. Although morning often is accompanied by stiffness and pain, I don’t normally wake up with quite such a jolt.

Rolling slowly out of bed, I tried to remember what I’d been dreaming about. Something about cats made of smoke and a clothesline that was part of a computer game. And a shrink who offered to scratch my back but couldn’t seem to find the right spot.


I took a couple of Excedrin and a muscle relaxant, rearranged the bed and tucked myself for a few more hours of sleep. Except, I was awake. So I went back to reading Martha Kennedy’s “The Brothers Path,” reconnecting with the Reformation and all it  implies in that faraway land of Switzerland. Eventually, sleep crept back, so I bookmarked my spot, and drifted off.

72-The Bros Path Cover PromoThe phone rang. Of course. I looked at the caller ID. It showed a local number. This in no way meant it was a local call. Scamming technology often shows local numbers on my Caller ID. Yesterday, it showed me Garry was calling. Since he was sitting next to me watching a ball game, I doubted it.

I answered the phone in what has become my typical surly morning greeting: “Who are you and what do you want?”

There was no response. A bit of crackle on the line, but no voice. Not even a recording. I hung up. More accurately, pressed “off.” I get a lot of these “nobody there” calls and I wonder what they are really trying to find out.

It was my second moment of realization for the morning. I no longer expect a ringing  phone to herald communication from a friend … or even a return call from someone with whom I do business. I actually expect all calls to be some kind of scam, survey, sales pitch … or a call trying to collect money from someone who hasn’t lived here in years. All of these are recorded messages, so I can’t even tell them to go away and leave me alone.


I have utterly abandoned good telephone manners. Telephones are longer a way to communicate, except when I’m the one making the call. Otherwise, it’s just annoying, intrusive, or (and) yet another attempt to steal personal information someone can use to hack my accounts, or steal my identity.

I can’t make them stop calling because they never call from the same number twice and the number that shows on the Caller ID is fake. There’s nothing to report.

It was the final morning realization — how misuse of technology steals pieces of our lives. It’s not that technology isn’t a good thing. Technology is neither good nor bad. It’s just a thing. It’s the stuff people do with it that’s wicked. It may seem a minor detail in view of the many awful things going on in the world, but I can remember waiting with pleasant anticipation for the phone to ring.

That little pleasure is gone, a poignant reminder how life has changed, but not for the better.



I am still computer shopping. Online. Been doing it for weeks. Maybe months. Online is the only way these days, now that real computer stores have disappeared.

But that’s okay. I like comparing stuff online. I can see the prices and features, try out all the different configurations. Read user reviews which range wildly from “this computer is a total piece of garbage” to “this is the best computer ever made anywhere” —  and they are reviewing the same computer. In the end, you have to take all the reviews with more than a few grains of salt. “Garbage” and “great” are relative to the expectations of the reviewer.


There are people who will decide a computer is worthless because they don’t like the keyboard layout and others who will think it’s great despite having had to do substantial reconfiguration and upgrades on it.

I just want it to work well, all the time, and not give me any back talk. Also, I understand that the specifications are not the whole story. They ought to be, but there’s more to a great computer than its components.


A big, fast hard drive. Preferably two of them: a solid state drive (SSD) for booting plus a big ass 7200 RPM mechanical drive for storage. The drive on this machine is getting full. I never thought it could happen, but photographs take up a lot of space. Even with backups and off-loading some stuff to external drives, 120,000 photographs takes up a lot of space.  And there will always be more.


I have 12 gigabytes in this computer. I want 16 in a new one. I want at least 4GB of dedicated Video RAM (VRAM) in my next computer. I’ve got 2 in this model, but more is better. “Shared graphics” when you use Photoshop and filters results in Blue Screens of Death, locked up systems, and sudden, unplanned system reboots.

side view alienware closeup computer

Then there’s the size problem. All of this would be easy (and a lot cheaper) if I wanted a desktop. You get a lot more for your money when you buy a desktop rather than a laptop. But I don’t want to go back to being alone in my office all day because that’s where my desk is. I also know, because Tom told me, that I could get a desktop and use it as my server. Then, I could use a laptop — any laptop — as a work station.

I’m not hardware savvy enough to do the setup. I know people who can … but they don’t live nearby. I need something which will work out of the box.


The lighter, the better. I’m not getting any younger. I can’t go “tablet” because I can’t edit pictures on a tablet. Tablets don’t have SD card slots or sufficient graphic support to run the software I use. Besides: I’m a mouse and keyboard kind of gal. The whole finger-poking thing doesn’t do it for me. I have tablets and a phone, so I do understand how they work. For me, typing on a virtual keyboard is torture. Even playing a simple game on a tablet is painful.

The smaller and lighter machines do not have all the features I want, so it won’t be an ultra-light laptop. Compromise will be required.

my office and desktop computer

Next, there’s monitor quality and size. Most manufacturers are offering super high-definition monitors today. I run this computer at 1920 X 1080. It can run at a higher resolution and I tried it, but it made everything is so tiny, I couldn’t see it. You could give me the highest resolution monitor in the world, but my eyes are not going to be any better than they are now. This is as resolved as I can actually use.

The things I want, make it difficult to avoid getting the other stuff I don’t want. Or need.

It’s won’t be a Mac, either. Rumors to the contrary notwithstanding, there is no known way to transfer formatted text from PC to Mac without losing the formatting. You can convert all your documents into PDFs, but I don’t want to do that.

I’m a writer. My work is not optional.


So finally, back to “value.” Money. Cost. Price.

I want a super high-end laptop — at about half what it actually costs. I can get what I want for the bargain price of around $1500 on sale. That would be a top quality machine from a dependable company with a solid reputation and a service department in North America. When all is said and done, I want this computer with more memory, bigger graphics card, and a faster hard drive.


I don’t have $1500. I could finance it, but they make you pay the money back. If they would give me the money, I could work with that.

So, my solution is — I’m not getting a new computer. Not until I have no choice. What I can afford does not offer me the value I need. If I can’t afford what I need, there’s no point in getting anything.

Value versus cost.

Maybe prices will drop or I’ll win the lottery. Of course, I’d first have to buy a ticket.




Google is spying on you. So is the government. And Amazon, and almost every single website you visit … even if you don’t actually visit it but just pass briefly through a photo that’s linked to the site. Every bit of raw data is collected by some database (search engine). Usually more than one. I know this because I helped build these databases. No kidding, I really did.

So unlike most civilians who didn’t think all this data mining would get personal, I figured it would inevitably spread to pretty much everything.

google-search-screenGoogle was the winner in the search engine war because it was, from the beginning, better than its competition. It still is. No one has created a better search or data mining engine, though this doesn’t preclude future competition. Technology never stops trying to build a better whatever.

Google built an empire on their engine. The best, fastest, most complete database in the world. Knowledge is power, so it is said. Google has continued to add to that base and use it in many profitable ways. Mostly, by making advertising personal.


Does Google spy on us? You betcha. ALL the Databases everywhere are collecting information about everyone around the world. Don’t think for a moment it’s just an American phenomenon. Not hardly. Google does it better and more thoroughly and more openly, but spying via computer has become the way the world turns.


google is watching you

Information gathering is a million times (or more?) faster than it was in the early years. Where it goes from here is anyone’s guess. But does that translate to everyone knowing your secrets?


Not really. Your buying habits are public even if you don’t shop online. Those discount cards and other store ID cards track every purchase you make using any kind of plastic, including your debit card. This information is mined by a parent company, sliced and diced and sold to other companies. Data mining a huge industry and you are both a product and a target. (Think about that for a while.)

But as for the rest of our lives …

Just because we can accumulate information at warp speed doesn’t mean we have the ability to do much with the raw data. The ability to collect information has far exceeded anyone’s — Google’s or the government’s — ability to analyze and make sense of it. Piles of raw data are accumulating on servers, but it isn’t doing anything.

I laugh at the idea that the government is tracking each of us. Personally. They are so buried in their own data, they are barely keeping their collective and individual heads above water. By trying to monitor everything, they effectively wind up monitoring nothing. The amount of data collected by satellites alone is overwhelming.

The terrorist they caught the other day wasn’t on the radar and probably, neither will be serious future threats. There’s so much information it has effectively become no information. Huge heaps of raw data is the same as no data. To make that data useful, an army of analysts would have to start working on it yesterday. No government is hiring an army of analysts, which means the data will grow old and meaningless without anyone having so much as skimmed it.

drone spy

Solving crimes and dealing with terrorism will continue as it always has. Live agents, police, the military — aka people — will use the same forensic methods “as seen on TV” to get the job done. They will rely on informants and citizens to report suspicious activity. They will follow clues, leads, and try to find people who are doing dangerous stuff. Let’s hope they are successful.

Relax. They are tracking your shopping, but they don’t give a hoot about the rest. If there’s information about you out there? Odds are no one will ever see it or be able to find it. You would have to do something to bring yourself to their attention — which I highly recommend you not do.

Meanwhile, all the information gathering engines are busily gathering everything.

Everything is, practically speaking, identical to nothing. Your secrets are safe from everyone except companies who want to sell you stuff. They can always find you.