“BAD” IS THE NEW “GOOD” IN TECH SUPPORT – Marilyn Armstrong

Bad customer and technical support is the new good. You only think it's bad. The problem is your attitude. Or so they'd have you think. YOU CAN RUN, BUT YOU CAN'T HIDE All the big technology companies are working hard to save a few bucks. Competition is fierce. Every penny counts. Since executives won't accept … Continue reading “BAD” IS THE NEW “GOOD” IN TECH SUPPORT – Marilyn Armstrong

STUPID IS THE NEW NORMAL – Marilyn Armstrong

For the past couple of days, I've been dealing with the customer service for the medical plan I was trying to join. I spent -- LITERALLY, NOT KIDDING -- four hours on the phone yesterday until the battery on my phone died. It has never died before. Ever. In like five years. It's not a … Continue reading STUPID IS THE NEW NORMAL – Marilyn Armstrong

ONLINE SHOPPING REVOLUTION OR CONSUMER REBELLION? – Marilyn Armstrong

I’ve been thinking about shopping. Does anyone remember in those last ten years before online shopping came into full flower? That was when you’d go into a nice shop and discover there was no one there. No one to help you find the right size or style ... or even the correct department. More than … Continue reading ONLINE SHOPPING REVOLUTION OR CONSUMER REBELLION? – Marilyn Armstrong

IT NEVER ENDS – Marilyn Armstrong

Bird pictures are included for sanity reasons. We need some. Birds are good for that. Yesterday, after spending my entire day trying to make a breakthrough on WordPress -- and feeling that maybe I had made a tiny dent -- I realized that Amazon had sent me my package with the wrong stuff in it. … Continue reading IT NEVER ENDS – Marilyn Armstrong

AN OUTGOING TIDE WITH AN UNDERTOW – Marilyn Armstrong

It has been a tough couple of weeks, which is weird because there isn't any specific crisis going on. I'm trying to get a grip on all the seemingly small things that feel like they are crowding in on me and pulling me down. Our income is fixed. This means our income will never go … Continue reading AN OUTGOING TIDE WITH AN UNDERTOW – Marilyn Armstrong

TODAY WAS A DAY – Marilyn Armstrong

I had been considering getting an insurance plan on all our home appliances -- including the heating and electrical and plumbing -- and the roof. The problem is, we couldn't afford a longterm plan. At $500 a hit for four hits, that is all our money. Bought month by month, it's $45/month which makes it … Continue reading TODAY WAS A DAY – Marilyn Armstrong