Since everyone’s into talking about hating phones, I figured I’d throw my oar in the water too. I loved the phone right through my teenage years. I and my girlfriends would chat the night away, even though we lived two… Read More ›
voice mail
HUMAN VERSUS COMPUTER – BY ELLIN CURLEY
People today talk nostalgically about a time when you always dealt with human beings on the phone and not computers. We believe that humans are responsive to our specific questions and take an interest in our unique situation. Therefore they… Read More ›
CUSTOMER — EMPHASIS ON — SERVICE
Our internet connection went down today. I figured it was a routine need to reboot the router and modem, which I did. Still no connection. A few more tries … and still no internet. And no telephone, since our telephone… Read More ›
I NEED TO FIGURE OUT HOW TO GET THROUGH VOICE MAIL
Of all the skills I never acquired, the ability to cut through the dreaded recorded message: “The staff are currently assisting other customers. Please hold on. We appreciate you patience,” is a major failure. I would have more patience if I… Read More ›
PRESS ONE FOR INSANITY
Garry got his “Microsoft is ready for your download to Windows 10” notification. It came in yesterday — less than 24 hours after we got the upgrade flag. This must be a record for speedy responses from Microsoft. I haven’t gotten mine. I… Read More ›
YOUR BUSINESS IS IMPORTANT TO US
It’s an epidemic, a pandemic — of bad service. Do you remember when the customer was always right? I do. It wasn’t that long ago. Customer satisfaction and service was the norm until approximately 2002, at which point everyone — more or less… Read More ›
