I think WordPress’s engineers come in two grades: really good and really awful. I have gotten a lot of the awful kind, but once in a while, I get a good one. This one has been really good and helpful…. Read More ›
tech support
HAVE YOU BEEN EATING TIDE? – Marilyn Armstrong
EATING TIDE? I THINK I’VE BEEN EATING COMPUTERS AND OPERATING SYSTEMS I was trying to figure out if I was writing about idiot teenagers eating Tide pods, or the endless tides of the ocean, or how one day is total… Read More ›
ON BECOMING OBSOLETE
It’s an odd feeling to be declared obsolete. I had been getting increasingly less relevant for a while, but after the dot coms went down, the high-tech world turned on its ear. Venture capital disappeared and so did the start-ups that had… Read More ›
ADVENTURES WITH CHARTER CUSTOMER SERVICE
It started out to be a bummer of a day and went downhill from there. We were not watching the inauguration. Pointedly not watching the inauguration. We had been planning all month to not watch the inauguration, so we hadn’t… Read More ›
NO ONE READS MANUALS
It’s an odd feeling to be declared obsolete. I had been getting increasingly less relevant for a while, but after the dot coms went down, the high-tech world turned on its ear. Venture capital disappeared and so did the start-ups that had… Read More ›
YOUR BUSINESS IS IMPORTANT TO US
It’s an epidemic, a pandemic — of bad service. Do you remember when the customer was always right? I do. It wasn’t that long ago. Customer satisfaction and service was the norm until approximately 2002, at which point everyone — more or less… Read More ›
ASK A SIMPLE QUESTION, GET A SIMPLE — WRONG — ANSWER
I bought a small Dell tablet that I hope will serve a purpose … something compact that I can use to connect to the larger world, but tuck in my bag for quick excursions when I’m not going to be… Read More ›
GEEKOGRAPHY: DOWN IN FLAMES WITH QUICKSAND AND ALLIGATORS
I’m pretty good with computers. I’m not an engineer, but I’m reasonably competent and not easily daunted. But, there comes a day for humility, when one finds oneself in the high-tech equivalent of quicksand. With grinning alligators on all sides…. Read More ›
10 LITTLE THINGS TO MAKE YOU CRY UNCLE
Why does the translator always pop up and offer to translate my Spam? Isn’t there some way to make that go away and never come back? When I get put on hold, they always tell me how important I am… Read More ›
Daily Prompt: Are you being served? Chaos and Madness at AT&T
Shortly before Christmas, Garry and I went somewhere and I forgot to bring my cell phone. I asked Garry if I might use his. I was appalled when I could barely hear anything, even with the volume full up and using the speaker…. Read More ›
SERENDIPITY - SEEKING INTELLIGENT LIFE ON EARTH 