It’s a “thing.” A disease. Amazon has caught it. Your company is fine, no problems, so why not create a problem? Nothing livens up a customer relationship more than unsolvable problems. That’s what I always say!
They decided a while ago that they needed to cut delivery costs so they decided to get into the delivery business. Just when we finally got U.P.S. to find our house and know what to do when they get here. Exactly when Amazon decided to start using deliverers who haven’t a clue about — anything.
The new people clearly don’t know the area. They also don’t know the roads, so they send delivery trucks to our house. At night.
We live on a dark and winding road that runs through the woods. Houses are randomly placed on either side. A few houses are close to the road, but most are up or down a long, dark driveway. Even with lights on, our private drives are not easy to navigate. They are close to impossible to manage on ice and snow. At night, if you know the terrain well, you can handle it … but you need to know the place or you’ll wind up in the woods or a ditch. If you try to leave your truck on the road, the likelihood is it will get hit by another vehicle. There are no pull offs. You can’t safely park on that road.
The road doesn’t say “no parking” because it doesn’t need to say it. It’s obvious to any driver that unless you can pull into a driveway, this is a bad place to park. During the day, if your vehicle is big enough, you can leave it there for a few minutes, but it’s dangerous at best, lethal at worst. This road is one of the worst roads in the state — as in one the highest rates of death while driving. It’s the curves and turns.
The road twists and isn’t properly banked. There are no streetlights. Intersections and driveways aren’t marked. The road tends to iciness. The snow cleaning crews dare not use salt because the water level is high; everyone has a well. Salt in your well is the end of your well. It could be the end of the local aquifer, so we don’t use salt. The result are icy patches of two types: the regular white kind of ice and the ugly, invisible black ice that will twirl your car in circles before you hit a tree.
One year, Garry hit the ice, did a double roll, then climbed a telephone pole in my Acura. He got one ugly concussion, but because he was driving my Acura and wearing a seat-belt, he was okay. The Acura was not okay, not ever. It was the last really nice car we owned and it reminded me that ones car is not just cool wheels. Sometimes, it’s life or death.
Leaving digression behind …
I bought a new comforter and cover for our bed. Not expensive, but warm and wide enough so we can stop having desperate middle of the night battles for temporary possession of our covers. According to Amazon, it was due for delivery today. Before 8 pm. It gets dark by 4:30. After dark, it’s really very dark.
The oaks are tall and surround the road. Even when there’s a full moon, you won’t see much.
When we first moved here, one of the first things I said was “Wow, it’s dark here!” They’ve added a few reflectors here and there, but mostly, it’s still really dark and since most of us live a couple of hundred feet back from the road, not a good place to try to deliver packages. Not only is that a ridiculous idea, it’s also a dangerous one. I want my stuff, but I don’t want anyone dying to get it here.
As is typical of AMZL, Amazon’s “own” delivery service, they came by after six, sent the message that the package was delivered, and left. I was sure they had NOT delivered the package because the dogs didn’t go outside. If there had been a real delivery, they would have been outside telling the other neighborhood dogs all about it.
Garry said he’d go check and I said I didn’t think he would find anything, but he went and didn’t find anything. Amazon’s “Logistics” Service has done this at least five other times. They say they delivered the package but haven’t, but we search the property, in the dark, with flashlights, only to discover they were “just kidding.” Just messing with our heads. Maybe they’ll deliver it tomorrow. Maybe Monday. Maybe never. Hard to tell.
I called and said “Do not send those “logistics” people with our packages. They can’t find our house. Please use UPS.”
Because UPS knows the area, would never attempt to deliver anything here at night and have finally gotten it together to put the packages next to — or even INSIDE — the garage, which is really a shop, but I’m sure they don’t care. But they eventually explained that they couldn’t promise who would deliver the packages and we were just going to have to take “pot luck.”
Pot luck? Seriously? I pay for pot luck?
One of the things one of the many letters i got from their customer service this evening said they understood that delivery affects “the entire Amazon experience.” Not true.
Delivery is the entire Amazon experience.
If they can’t deliver on time, there is no experience. It’s not like we shop at Amazon because we like strolling the aisles.
We shop there because they deliver. We live in an area where other kinds of shopping are hard to find. We’ve got Walmart. There’s a Target up in Millbury. You can buy clothing at Kohl’s. Otherwise, there are online shops and of course, Amazon.
But if Amazon can’t promise delivery within the 48-hours they have promised to Prime customers, then there is no Amazon either.
Amazon has never grasped this isn’t a suburban neighborhood. We lack those tidy, well-lit streets with convenient parallel parking, sidewalks and neat little driveways lined along the street. All the stuff you expect in a “neighborhood,” we don’t have. We are an area, not a neighborhood. I’m not sure they have a basic concept of “country.”
In the end, either I’m getting a refund (which isn’t exactly what I want), or they will deliver the products. Eventually. I’m frankly not sure which. I called them five times, was disconnected four times. They tried to call me back twice, but their calls wouldn’t go through. I talked to a lot of people and got different answers from each.
I’m pretty sure I’m going to get the package or the money. Moderately sure.