Going Obsolete

Of the technologies that have become extinct in your lifetime, which do you miss most?

I was declared obsolete about 6 years ago. I had been getting progressively less relevant for quite a while, but after the dot coms went down in flames, the high-tech world changed dramatically. Venture capital disappeared and with it, the exciting start-up companies which had been my bread and butter.

Technical writers were replaced by automated systems. No one cared whether or not documentation produced by the software was in any way useful. Tech support had been exported. Now the same thinking applied to documentation.

I — and it — was declared unnecessary. You could just call tech support. Let your customers wait on hold, get disconnected and finally, let them talk to someone who knows nothing and will give them wrong or worse information. Don’t provide a call back number to make them go through the whole thing again. What could go wrong with this? Who needs writers?

A lot has gone wrong. Too late for me, companies are discovering that customers who buy expensive gear want manuals too. They get cranky when a $5000 camera arrives without a book to explain how it works.

I never intended to be a technical writer. I was going to be a “real” writer … novels … literature. I wrote books, but only one novel. Everything else was information or instructions. For a gal who barely scraped through basic algebra, I picked up a lot along the way.

I was an editor at Doubleday in the mid 1970s, the halcyon days of publishing. We read manuscripts. Everyone read books and books were important. No one had 1000 channels on TV. Depending on your antenna was, you might not get much of anything except snow.

When I moved to Israel in 1979, I discovered the only kind of writing done in English (not Hebrew), was technical writing. I moved from typewriters to computers and found my milieu. I became part of the development team for DB-1, the first relational database. It revolutionized the information world … and with the creation of data object linking, the guts of the Internet we all take for granted today, was born.

I rode the high-tech wave until I became officially obsolete having been informed that “no one reads manuals.” Which is why I can’t figure out how to change the ISO setting on my camera. I can’t locate the menu. The manual, no doubt produced by a piece of software, doesn’t explain anything. I hope someday I’ll find the setting. But I digress …

I designed my downfall as I worked on “artificial intelligence” systems. The technology evolved fast and came of age in the 2000s. It replaced many people — including me.

This is the world I helped build so how can I complain? But honestly? I miss me.

Categories: #Writing, Computers, Customer Service, Software, Technology

Tags: artificial intelligence, Daily prompt, database, documentation, Technical writer, technical writing, technology