THE NEW TOPAZ STUDIO 2 – Marilyn Armstrong

Don’t get me wrong. I absolutely LOVE Topaz filters. I love them so much I totally panic if I think they aren’t working correctly.

One of the things I love about Topaz is if you buy a filter or a plug-in when they upgrade it — even if it’s a major upgrade — they give the new version to you for free as long as you owned the previous version. It’s a life-saver for me because I couldn’t afford to repurchase the filters.

Today they gave me a new version of Topaz Studio, or more precisely, Topaz Studio 2.

This involved a good deal of reorganizing all my Topaz filters and plug-ins. Although they provide complete instructions, my computer is not exactly standard. It’s not the “home version” of the operating system and Windows 10 has made more than a few changes to the system. So for the past two hours, I’ve been in a nightmare of “What am I doing? Will my filters ever work again?”

I think I’ve got them working but I haven’t gotten a grip on Studio 2 yet. Therefore, I installed both Studio 1 and Studio 2 and I think — but I’m not sure — that I may need both of them, for a while, anyway while they get Studio 2 sorted out.

The various plug-ins with which I’m familiar don’t seem to operate in Studio 2 — or if they do, they work quite differently. It’s going to take me a while to figure it out. If I know Topaz, before I figure it out, they will send me three more downloads which will fix the things that don’t seem to work as they should. Just when I think I need to get in touch with them, I get a fix from them. Each little fix is an improvement over the previous one.

Thus I want you to know no matter how completely confused I am at the moment, I’m sure somehow, Topaz will make it right. They always do.

That is what I call excellent customer service. They have always treated me well and in return, I think they are the best. I really don’t know how I could process pictures without their filters!



Categories: Marilyn Armstrong, Photography

Tags: , , , ,

7 replies

  1. I have no idea what you’re talking about – but if it works for you, I’m glad!

    Like

  2. I don’t use filters if I can help it. But they have saved a few pictures that I wouldn’t have used otherwise.

    Like

  3. That is so refreshing to hear about good/excellent customer service. It’s such a rarity.
    Leslie

    Like

  4. This is a timely post to read, Marilyn. I have Lightroom and will be taking a class soon. I’ve admired those who’ve shown their works using Topaz. I’m off to check it out!

    Like

    • You can use Topaz as plug-ins for Lightroom. I used them as plug-ins on an old version of Photoshop CS5, but I use Photoshop as its “legs” and most of the processing, I use Topaz. I’ve been playng with the newly designed studio — which is quite different from the first studio and I think you actually need both of them because they do different things. I’m going to post some pictures I did with it this morning. Since everything was “up in the air,” I had to go back to my birds!

      Liked by 1 person

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