Don’t get me wrong. I absolutely LOVE Topaz filters. I love them so much I totally panic if I think they aren’t working correctly.
One of the things I love about Topaz is if you buy a filter or a plug-in when they upgrade it — even if it’s a major upgrade — they give the new version to you for free as long as you owned the previous version. It’s a life-saver for me because I couldn’t afford to repurchase the filters.
Today they gave me a new version of Topaz Studio, or more precisely, Topaz Studio 2.
This involved a good deal of reorganizing all my Topaz filters and plug-ins. Although they provide complete instructions, my computer is not exactly standard. It’s not the “home version” of the operating system and Windows 10 has made more than a few changes to the system. So for the past two hours, I’ve been in a nightmare of “What am I doing? Will my filters ever work again?”
I think I’ve got them working but I haven’t gotten a grip on Studio 2 yet. Therefore, I installed both Studio 1 and Studio 2 and I think — but I’m not sure — that I may need both of them, for a while, anyway while they get Studio 2 sorted out.
The various plug-ins with which I’m familiar don’t seem to operate in Studio 2 — or if they do, they work quite differently. It’s going to take me a while to figure it out. If I know Topaz, before I figure it out, they will send me three more downloads which will fix the things that don’t seem to work as they should. Just when I think I need to get in touch with them, I get a fix from them. Each little fix is an improvement over the previous one.
That is what I call excellent customer service. They have always treated me well and in return, I think they are the best. I really don’t know how I could process pictures without their filters!